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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1366 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers regard the Surface Pro as a high-performing and portable device with a fantastic battery life and incredibly fast processor. The screen quality and lightweight design are also appreciated. However, some customers have expressed disappointment that the keyboard is not included and have reported issues with the USB ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 1,366 reviews
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Computing on the Go

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick computing in a compact and easy to transport tablet. I bought this to have a personal computer that used the same connections as my work computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface pro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color is so pretty. I’m using is for school. Had to upgrade my old surface. I got the second tier, and great purchase

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good tablet with some downsides.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only good windows tablet form factor available in the market today. Also 3:2 aspect ratio is better than 16:10. Great for media and browsing. But for developers, Arm cpu is still lacking many app support.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    3rd Surface

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as easy to work with as my previous Surface. It does have good storage and a good size screen. I do not enjoy the Copilot feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my surface. The picture is great as well….

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this as a birthday gift for my wife and she absolutley loves it. The keyword is a must add on though that will make life alot better with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Best device ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best device ever. It is extremely portable and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My experience

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It runs smooth. The co-pilot feature is fun. The new layout makes things easier. Holds a charge way better vs the previous model. Lots of features and mechanics. Also, the blue is very nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing device 10/10. Replaced my iPad pro with this because of the inherit limitations. Only minor critic is the new flex keyboard didnt work at first while detached but worked after resetting my device completely.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Minimal and easy to use!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Minimal and easy to use. I owned the first model that came out and haven’t had one for almost 10 years. The surface is great for personal and business use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    cpa

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was excellent both on purchasing and setting up. The sales people were helpful and patient. I appreciate all the help I received.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for College

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my daughter for College and she is very happy with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can't go wrong

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best Surface Pro I have had. it is very quick, runs windows 11 nicely, and is a great laptop and tablet combination.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works amazing with small caviot

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had laptop for a few weeks new I think the arm CPU works really well it makes the laptops battery last even with the oled display only thing is not all x86 programs are available on arm

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy With Microsoft Surface Pro 12

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device is great. Thanks. Ryan, the sales person at the McKnight Road Best Buy was amazing. He is an excellent representative of your company.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a nice small, powerful device. The lack of ARM compatibility can be frustrating

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great little computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine does everything I want it too. I particularly live its screen clarity and speed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recomended thybrid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent hybrid PC/tablet overall. The only drawback comes when working on an airplane—which I often do—since the kickstand requires more space than a traditional laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliability

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the most reliable machines you can purchase. I've used one for work purposes and no issues for years. Now I've upgraded it to this and again no issues.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Worth the price

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Great computer with excellent battery life. Most apps run absolutely perfectly even without a native ARM app. The only program I have not had run so far is VPN services for x86 machines.

    I would recommend this to a friend