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Customer Ratings & Reviews

$1,199.99
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Customer reviews

Rating 4.6 out of 5 stars with 1385 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are enthusiastic about the device's overall performance, impressive processor speed, and long-lasting battery life. Users also frequently highlight the product's portability, lightweight design, and high-quality screen as standout features. While the vast majority of feedback is positive, a small number of customers expressed a desire for additional accessories to be included and noted that the price point is on the higher side.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 1,385 reviews
  • Rated 5 out of 5 stars

    Functional and polished laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this purchase--well worth the wait. Functional laptop and "cute color".

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    microsoftee

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying this surface pro soo much! This is my second surface pro. I purchased my 1st one in 2015. I purchased this one for the copilot feature. Love the touch screen!! My old one is gray. I went for the sapphire (blue) this time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great replacement of Samsung Tablet

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tablet is more like a computer than tablet. Allows for much more options and connectivity with my home laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 3 out of 5 stars

    New Tablet!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like how clear the screen is and it’s a clean design. However I don’t realize so many apps do not transfer over from Apple to Android. So unfortunately this wasn’t a good fit for us.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nice product but not what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently purchased and also returned. Wanted a 2 in 1, tablet and laptop combo. This was more of a laptop. Mostly restricted to apps available in the Microsoft store and there are notably fewer of those. Good if you want to run Office apps, not as good for other apps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you geek squard

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squard made every thing a breeze from helping me pick out the right micro soft surface to transfer all my data to new one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice unit. Easy to use. I love the size and I can use it on my lap,

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect for work from home users.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one has wifi and all capabilites to be efficient. No issues. Including windows updates. All apps used outlook, multiple browsers open and running in background works just fine. Only issue did not have eSim capability.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product overall. I definitely wish that it was a little bit faster for the price, and the keyboard attachment doesn’t always connect as it should, but otherwise it’s good. To be honest, unless you need a Windows device for work or school, I’d recommend a Macbook instead.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office 365+Copilot

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very much looking forward to using CoPilot with my Office 365 account

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Switched away from this product, may not go back.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly shocked there is no Lunar Lake or Ryzen option. Snubbing the community of users that relies on peripherals that are compatible with the x86 architecture is a huge risk for Microsoft. After getting one of these, I had to quickly return it because I couldnt scan anything, only my HP standalone printer worked with it. My epson peripherals -- printer or scanners-- did not work with it. I picked-up an HP all in one printer/scanner, which only randomly worked with it, on either the scanner side or the printer side. I then picked up an HP Omnibook Ultra Flex 2 in 1, 14", with a Lunar Lake processor, 32 gigs of Ram and a 2TB internal drive, on sale ($400 off), which included a pen, and couldnt be happier. I am not sure I'll go back to the Surface Pro, where everything is ala carte (e.g., keyboard/pen), the cost is premium, and it's honestly not worth the hassle. The truth is, the surface pro was never a great tablet, but it was a terrific portable laptop, but the new models by the competition are also terrific portable laptops, and they dont up-end your technology ecosystem with niche processor choices.

    No, I would not recommend this to a friend
    • Brand response from Snapdragon team
      Posted .

      Thanks for letting us know, everyday more and more applications are being supported either via emulation or natively. Please check https://www.qualcomm.com/products/features/windowsapps to see the most popular apps that are supported. snapdragon

  • Rated 5 out of 5 stars

    Microsoft Surface Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Surface Pro, the screen is large enough and easy to read.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice place to buy computers and Electronics Nice attendants that can see your needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Pro 13"

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color, and the pen. I use it for work and never leave home without it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Surface Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Surface Pro!! I wanted to switch from my MacBook Air to a small profile laptop with a touchscreen but having the optional keyboard is perfect!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy for the Cost!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop! Great deal for the cost. Only problem is the keyboard does not always connect to the screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A little goes a long way!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a disappointment. Doesn’t much for such a small size!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd Surface and I love them! Hopefully, this time, I have enough memory to carry me the distance.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Unreliable

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like this computer... It's feature-rich and fun. But it's not got the most basic thing a laptop needs: reliability. Sometimes the charger works. Sometimes it doesn't. Sometimes the pro keyboard charges. Sometimes it doesn't. Sometimes it just wakes up when you hit the power button like a regular tablet. Sometimes you'll just be staring at the windows logo for 30+ seconds waiting for it to boot up again like you fully turned it off or something instead of just shutting the lid. Generally, startup times are rough, the longest I've seen in many years. Even in the 3 minutes of typing this, the screen flashed black and now is a warm light tint instead of white. It has very long startup times. Software misbehaves with ARM. I never got VLC for Arm to work, and VLC for Intel run with compatibility emulation doesn't work quite right. Super basic stuff here. Haven't gotten my external drive I've been using for years to consistently connect to the USB-c port with a hub (and there's no USB-A port). Haven't gotten Windows network drives to behave consistently. And copilot is a marketing gimmick. Very untrustworthy and generally annoying. One of my first interactions with it was just asking "what day of the week is the 20th?", to which it responded with a random day which was not correct for this month, the next month, or the previous month. Instead of being concise and correct, it's fluffed with dialogue-like words asking you how you're doing and things (weird) and gives inaccurate data. MS Paint AI is a gimmick too. Fun for 30 seconds and then when you actually need something from it, it's just not good enough. If it just worked right, it'd be 5 starts, maybe 4 since AI is still just a gimmick at this point.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer! It was easy to set-up and use immediately. It is perfect for a second computer to use for my crafting!

    I would recommend this to a friend