Customer Ratings & Reviews

My son is happy with it so I am happy and he is using it lot

It's heavy! The detachable keyboard doesn't weigh much but the unit itself is much heavier than my original Surface Pro. This is my travel computer as my desktop is linked to it through OneDrive. It is beautiful and easy to use though.

KC- So far buying and using the laptop have been great. Up to now I love it and would recommend this product to my friends.

Really great service and love the item. This was the first time buying something like this from them and been very satisfied.

Great Sales and Geek Support services were provided.

I love this little tablet, even playing the call of duty bop6, love zombies. Downside, need to buy extra accessories to plug in extra monitors, wired mouses, etc

Absolutely love this purchase. Great team and service. Thank you

Great product overall, but had to warranty it because the speaker mesh started coming out

Excellent computer for the All-in-one person. Perfect for a tablet and computer.

Purchase experience was great. Found the model on the app and picked in at store within an hour. Surface laptop is great too! All the functionality of a PC and also the convenience of a tablet

I love my new Surface Pro. My Geek Squad associate, Palmer is amazing. I’ll always ask specifically for him when I use the Geek Squad.

I have owned 3 different Surfaces and this one is amazing! I love the copilot feature and overall quality of it. I would definitely buy it again!

Very happy with this item. Still learning windows 11.

Ordered surface on 12/12/25 and it is now 12/31/25 and still have not received it . It was supposed to have arrived 12/19/25. Have talked to an 800# twice , chatted with a person and talked to a store manager and NO ONE can tell me where it is or when it will be here. There are no updates or follow ups from anyone. Worst customer service ever. Website states My credit card will not be charged until “delayed items” are shipped. My card was charged on 12/12/25 and still no product. I should automatically get the $400 discount. Not a gift card cause I probably will not shop Best Buy again.

Whished keyboard was included in pirchase or as a bundle.

It's easy to use and meets my needs. This is my second Microsoft - Surface Pro. I got it because soon my old one will not get the new updates.

I upgraded from the Surface Pro 8 and I love this device. Its noticably faster than my Pro 8.

It is a great product but came up with issues with the Snapdragon processor. I could not get the Brothers software to load and had to use basic Windows 11 drivers. Also the Acronis True Image and Cyber protect software would not load. I did contact tech support from both companies and they do not support Snapdragon and no idea if they will or what the time frame would be. Kind of disappointing since I previously owned a surface pro 7 but Intel based.

Good for basic tasks but routinely having connection issues between the device and keyboard as well as freezing when trying to print documents utilizing Microsoft Word

It’s a great product. I really liked it a lot and it’s been already been very useful.