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Customer Ratings & Reviews

$1,199.99

Customer reviews

Rating 4.6 out of 5 stars with 1330 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers value the Surface Pro for its overall performance, portability, and fast processor speed. Many appreciate the battery life and screen quality, as well as its lightweight design. However, some customers have expressed concerns regarding software compatibility and the product's price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 1,330 reviews
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    lightweight and portable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight and portable. Need to get a cover because it scratches easily.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Portability

    Rated 5 out of 5 stars

    Great laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer is light, easy to carry around. The design is user friendly. Battery lasts long time. It’s fast. AI is pretty cool feature.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Electrical Quality Control Specialists

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best PC i ever had on my live make my work easier and faster

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Microsoft Surface Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own two older Surface Book computers that were purchased several years ago and still use them today. The Microsoft software and new features, like Copilot+ PC, make the new computer the best on the market today.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Surface.pro update

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with equipment puchased. Meets all expectations. Staff assist with purchase and questions exceeded expectations. GEEK Squad also excellent. Thanks Ron and Shelia

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent machine that solves most of the issues holding back the surface line. The addition of an oled display gives the surface pro one of the best panels in its class, while the new snapdragon cpus mostly close the gap between Windows pc's and their Apple sillicon counterparts. Keep in mind this device needs a separately sold keyboard accessory to function as intended, though there is a range of compatible keyboards depending on one's budget.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    It does as it should.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it is doing exactly what it was purchased to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Game/productivity review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for work and light gaming. It blew my expectations out of the water. I figured I could play some easy to run games and stream some other games. It runs video games way better than I expected. And is great for productivity

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New surface

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and customer service to match. Bought on Black Friday. Super busy but customer service kept themselves cool and calm. Surface meets expectations. Runs smoother and faster than previous surface I’ve owned. I was worried slim pen might fall out but it’s magnetized so no issues. Only draw back, sometimes mouse doesn’t connect. I have disconnect keyboard and reattach so can detect. Other than that no problem.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Happy Surface pRO uSER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd Surface Pro. I've used them for many years. I love the form factor, speed, & ease of use.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Handles multiple design programs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is perfect for my graphic design needs. It doubles as a tablet that I can use for drawings. Very fast and handles all of my design software easily.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Decent little machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Pro 11 with the Snapdragon X Plus chip, 16GB RAM, and 256GB SSD offers decent performance for general computing tasks without getting too warm. However, the GPU is a known weak point with Snapdragon chips, and while app compatibility can be an issue, I haven't encountered any significant problems. One downside is that x86 emulated apps seem to drain the battery faster, with a noticeable 12% depletion per hour when using LibreOffice and playing music. Ideally, the device should offer around 8 to 10 hours of battery life. At its MSRP, the lack of an included keyboard makes it a bit pricey, but it could be a worthwhile purchase if found on sale.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice over all

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No real complaint- get the Microsoft branded keyboard, miuse and pen - arc mouse works great - its worth it - you can find it on sale usually

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Laptop/tablet

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good combination of laptop and tablet for my everyday needs

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 4 out of 5 stars

    Excellent option PC + table

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and its too light!! Although I though the battery will be better, its not bad.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fast, powerful and beautiful newcome!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surface pro matches all my requirements, from personal to business, completely. And it's beautiful! Is it a tablet? Is it a PC? It is a dream.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Excellent battery, but Snapdragon performs poorly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life of this Surface Pro is exceptionally good. It makes no noise and it doesn't get hot at all. However, the Snapdragon processor imposes many limitations. For one, it is virtually impossible to make this Surface Pro work with most printers. These same printers work nicely with Windows 11, if run on a desktop or a laptop with a standard processor. But Snapdragon is notorious for not working with most printers & many other peripheral devices. This Surface Pro is great as a tablet for entertainment & a few other things. But it can never replace even the most basic laptop and it's not a tool for work at all.

    I would recommend this to a friend
    • Brand response from Snapdragon team
      Posted .

      Hi RufusFuscus, thank you for your feedback. We’re continuously working to expand support for printers. Currently, over 8,500 modern wireless printers from top vendors are compatible with Snapdragon X Series powered windows PCs To ensure compatibility and for the most up-to-date list of supported printers, please check https://www.qualcomm.com/snapdragon/laptops-and-tablets/printers. snapdragon

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Surface 11th edition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was easy to set up and was everything I expected and more

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Work Computers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty, Sleek design, fast, and easy to set up. Thank you Best Buy for your help!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Perfect IPad for work

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome iPad! I got it for work and it’s perfect! I really like how light it is.

    I would recommend this to a friend
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