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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1178 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers value the Surface Pro for its overall performance, portability, and fast processor speed. Many appreciate the battery life and screen quality, as well as its lightweight design. However, some customers have expressed concerns regarding software compatibility and the product's price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 1,178 reviews
  • Rated 5 out of 5 stars

    Best multipurpose device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would never go from this back to a laptop for non gaming usage. The Surface makes things so easy for use all around the home as a larger tablet, but also allows for things like spreadsheeting for our small business on the same device.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    New Surface Pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrade from a Surface Pro 9. Touch screen and device speed have been a nice change from the Pro 9. Taking advantage of upgraded memory and speed has also been a nice change.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Surface

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this surface, this is a 3rd one in our house and we think it is a best one so far.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Surface Pro 11

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome for school! Very compact and easy to use. l have a Case on mine to help protect it-Haven't had any so far. Haven't had any so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On the go

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second surface pro. Unfortunately, my surface pro fell and the screen cracked in the corner, but it was a really good tablet which is why I ended up buying another one. The Best Buy rep told me the screen is much more durable. I don't plan on testing that theory and I hope it lasts like my first tablet. I recommend this tablet. The only downside is that I had to buy the keyboard separately and it no longer comes with a USB access. Rather it has a C charger access.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy this laptop.It works very well. Its so smooth to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love my surface!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    over the past 15 years, this is my 4th Surface. functions like a desktop computer with convenience of tablet. smaller size than laptop easy for ravel

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2nd Surface Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 2nd one I have bought. It was time to upgrade. My first one is 10ys old. I loved it and love the new one too. I run my business from it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded to this after having a surface pro 3 for over 7 years. Absolutely love it. Couldnt be happier staying with the surface pro line

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    USB 4 issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it has been a good system. The one issue i am having is with the USB4/TB4 PORT AND TB4 SSD. Using a TB4 enclosure and a Samsung 890 Pro 4tb. If connected directly to the Surface I get RW speeds of 2900 MBs. If I add a TB4 dock and connect the drive to the dock the speed drops to 2000 MBs. If I do the same with a Mac Mini M4 the speed go to 3200 MBS for when the drive is connected directly to the Mac and when connected to the dock. So the issue is not with the drive nor the dock. It is an issue with the Surface.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Best purchase ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. It is user friendly and easy to adapt. The magnetic keyboard makes it easy to remove and reinstall.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Pro tip

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the surface pro, great unit, easy to use and everything I need

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Work Computers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty, Sleek design, fast, and easy to set up. Thank you Best Buy for your help!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best 2-in-1 laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful device with best display and usability!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Laptop & Tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd Surface and I love it. So lightweight and easy to use!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the latest Ipad Pro and once this was announced, I traded it in towards it, and I do not regret that at all. Great product that does more than an Ipad for less money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is a game changer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine has great battery life. Compared to Intel surface pros, it lasts much longer. It's compatible with everything I need. Getting ARM programs wasn't as difficult as I thought. Intel programs still run, but close them when you can to lengthen battery life. Graphics are great as always. This is a great machine.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great tablet, beware of ARM64 compatibility issues

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a fan of Surface Pro tablets since the Surface Pro 7 and have owned several. The Surface Pro 11 is another strong entry with one caveat - be very careful to ensure that all the software you rely one on the ARM64 platform of the Snapdragon Elite. I was unpleasantly surprised to find that both Nord VPN and Google Drive for the desktop don't run on the platform. Nord is working on a native ARM64 solution but amazingly, Google has stated that they don't intend to support the ARM64 platform for Google Drive ever. There are also other applications that fail, but thankfully none that are mission critical for me. Outside of this issue, I am extremely happy with my new device.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit better than older generation. Not much improvement. The electric cable is always badly located on the right which is very inconvenient for the car majorité of us who are right handed. And it is too short.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great, light, hybrid comouter!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Surface, best of what i need it to do and light to boot...

    I would recommend this to a friend