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Customer Ratings & Reviews

$1,199.99
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Customer reviews

Rating 4.6 out of 5 stars with 1370 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers often highlight the product's excellent overall performance, praising its impressive battery life, fast processor speed, and portability. They also appreciate the noticeable screen quality, comfortable lightweight design, and versatile 2-in-1 functionality. While there are occasional mentions of a desire for included accessories like a keyboard and rare issues with USB ports, these concerns are infrequent.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 1,370 reviews
  • Pros mentioned:
    Screen quality

    Rated 2 out of 5 stars

    Returned Due to Incompatibility, Keyboard, & Cost

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great screen and audio, but ultimately returned. For the price, some flaws caused me to return it: 1) the pen storage keyboard (separate item) covered the bottom of the screen affecting Excel and some things at the bottom of the taskbar; 2) the Snapdragon Elite caused some temporary delays/locking in some apps running in compatibility (especially Adobe Acrobat with graphic pages). Battery life wasn't quite what was claimed. Got a Zenbook 14 OLED instead for less and without the issues.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok, but dont upgrade the SSD to a WD one.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this tablet because it was the more affordable of the snapdragon x elite models. I knew I would need a new SSD for what I planned to do with it. Microsoft has made it super easy to access your SSD so you can upgrade it. you would think by doing that they would make sure that the tablet was able to run any major brand SSD which is not the case. I got a WD 2TB at the store while I got the tablet. Once installed I had constant shut downs at random times, blue screens, and other issues. I would not call myself a professional with PC repair but im also not novice either I build my own PCs and never had issues. As it turns out Microsoft tablets cant accept the higher end WD 2TB SSDs because they use too much power. I tried changing settings and fixing that issue that way but it did not matter the issue was still there. I tried as much research as I could and basically the only answer was to use another brand SSD. I ended up selling the tablet with the original 512gb ssd back in it to a friend. You would think a company as large as Microsoft would assure their computer would accept any major brand SSD without issue. If these no name off brand computers and tablets, and even my Rog Ally can run them just fine this should. I do not recommend if you are planning on upgrading. pro side of things, the screen is amazing on these things and the Snapdragon x elite did a great job running adobe programs and affinity programs without issue. I used Davinci resolve as well but just briefly because of the issues I had

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Surface pro

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this surface pro. Easy to carry around and multiple features for teaching’s such as drawing with stylus and typing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! It's a great laptop! Can't beat the price either.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer with good battery life, bright screen. Not sold on ARM yet as one of my pdf printer drivers won't work on ARM and I have 1 program that shuts down any time after I save the file. Everything else is great.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Mostly good, mostly expensive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really great option for people looking for a tablet experience but still want the full functionality of a Windows laptop. I just wish it was cheaper. Battery life is great now that they are using ARM architecture. The display on the OLED version is extremely nice.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    2nd surface

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my 1st surface 3 for the past 6 yrs. Just started giving me problems and decided to upgrade. The surface 11 has been amazing. Everything about it is better.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Must try

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase experience was great. Found the model on the app and picked in at store within an hour. Surface laptop is great too! All the functionality of a PC and also the convenience of a tablet

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pros and Cons, overall, not horrible.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, it's an OK product. Having only USB-C ports is not an ideal setup for things that need USB connections instead of BT or Wi-Fi and the $199 cost of the USB4 Dock is kind of ridiculous considering the cost of the machine already. Pros are the ability to use the(not included) Type cover without it having to be attached as is the case with most of the Surface devices.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Surface Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this computer. Does anyone everything you need! We won’t buy any other kind of laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Surface pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent surface loved my 1st one tooo! Its way worth the money

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great for Business Travel

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great for travel and boots up quickly. A bit heavy when compared to my Lenovo Yoga 9i but it's a great unit!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Surface Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super light and slim. Fits easily into my work and travel bags.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Surface Pro Love

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned a Surface Pro for nearly 10 years, this is my 3rd. Great screen, fast i7 w/16gb RAM. Replaced the drive w/1tb for lots of storage. Caught this one at the Outlet Store for a great price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pleasantly surprised by how nice this laptop is. The keyboard (with pen) is detachable. The main body of the laptop has a big screen and it's easy to see. Pictures and videos are clear. It has a kickstand, allowing the screen to sit up for easy viewing. It cost a bit more than some other laptops but it was worth the extra - going back to school i needed a fast and reliable laptop with plenty of memory.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great feel and works without issues. Very easy to also upgrade after to 11 Pro that i needed. No problem with performance at all - very satisfied!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    My experience

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It runs smooth. The co-pilot feature is fun. The new layout makes things easier. Holds a charge way better vs the previous model. Lots of features and mechanics. Also, the blue is very nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Surface Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A perfect upgrade to my last one. So much more room/space, functionality and computing power.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing device 10/10. Replaced my iPad pro with this because of the inherit limitations. Only minor critic is the new flex keyboard didnt work at first while detached but worked after resetting my device completely.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Computing on the Go

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick computing in a compact and easy to transport tablet. I bought this to have a personal computer that used the same connections as my work computer.

    I would recommend this to a friend