Customer Ratings & Reviews
- Model:
- ZHY-00036
- SKU:
- 6582822
Rating by feature
- Battery Life
Rating 4.7 out of 5 stars
- Durability
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers value the Surface Pro for its overall performance, portability, and fast processor speed. Many appreciate the battery life and screen quality, as well as its lightweight design. However, some customers have expressed concerns regarding software compatibility and the product's price.
This summary was generated by AI based on customer reviews.
Too Clunky
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was supposed to be an extra business laptop, I was just disappointed with the quality of the keyboard and weight of the stylus.
I would recommend this to a friendSurface Pro
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered surface on 12/12/25 and it is now 12/31/25 and still have not received it . It was supposed to have arrived 12/19/25. Have talked to an 800# twice , chatted with a person and talked to a store manager and NO ONE can tell me where it is or when it will be here. There are no updates or follow ups from anyone. Worst customer service ever. Website states My credit card will not be charged until “delayed items” are shipped. My card was charged on 12/12/25 and still no product. I should automatically get the $400 discount. Not a gift card cause I probably will not shop Best Buy again.
I would recommend this to a friendSurface pro 11
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is powerful product, and great color and great style
I would recommend this to a friendGreat customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and customer service! Best Buy is the best!
I would recommend this to a friendGreat Upgrade
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great replacement for my order Surface Pro. I can even use my Surface Pro signature keyboard with it.
I would recommend this to a friendgg
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Goood, i liket, epecialy color black, yes i liket is goood
I would recommend this to a friend- Cons mentioned:Price
Bad experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive for this price point ,nothing special and co pilot is not complete AI
No, I would not recommend this to a friend Great device, but Printing is not an option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Snapdragon chip support 99% of the applications and that is great. If you want to print don't get this device. Also some management programs are not coded for the ARM chip either, and so management is more difficult. If you are 100% Microsoft this would work.
No, I would not recommend this to a friendtwo weeks review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good product very quite you need a key board for productivity
I would recommend this to a friendGreat screen but expensive and incompatible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive with compatibility issues. Had trouble running several apps though the screen was great. Ended up returning it.
No, I would not recommend this to a friendBrand response from Snapdragon team
Posted .Hi MatthewB, thanks for letting us know. Everyday more and more applications are being supported either via emulation or natively. Please check https://www.qualcomm.com/products/features/windowsapps to see the most popular apps that are supported. For more specific app compatibility information, visit www.WorksOnWoA.com
SurfacePro
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product for my son in college. Notetaking made simple and organized
I would recommend this to a friendReview
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Renee was amazing. She was patient with us and very thorough in her customer service.
I would recommend this to a friendBright beginning
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, an intelligent purchase. We’ll see how the unit holds up to college.
I would recommend this to a friendExpensive accessories, some flaws.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be careful with this one and make sure it fits your needs. Pretty low power and the architecture changes make software incompatible. The major issue I have is that the device touch screen locks up on me making the device unusable. I have to turn off and on to get to unfreeze. Also, check out those prices on the keyboard. Wow. Someone typed an extra zero on accident and they haven’t noticed yet.
No, I would not recommend this to a friendGood AI focused product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product but slightly overpriced compared to apple products
I would recommend this to a friendHubby Surface
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy settings, good screen size, fast start up. Everything that was wanted.
I would recommend this to a friendExcellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent products, customer service, and delivery
I would recommend this to a friendGood for personal not for business.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Snapdragon Processor has caused alot of issues so far with compatibility. Dont buy if you want to use for anything business. They really should have still kept an option for intel processors.
No, I would not recommend this to a friendRonald Fincher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The equipment and service is excellent. I would like you to offer a class on how to set up and use the surface.
I would recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this computer just wish the battery life was better
I would recommend this to a friend
