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Customer Ratings & Reviews

$1,199.99

Customer reviews

Rating 4.6 out of 5 stars with 1330 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers value the Surface Pro for its overall performance, portability, and fast processor speed. Many appreciate the battery life and screen quality, as well as its lightweight design. However, some customers have expressed concerns regarding software compatibility and the product's price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 1,330 reviews
  • Rated 5 out of 5 stars

    Versatile

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the versatility. The Bluetooth keyboard is a game changer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Surface Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my daughter that’s going to college. She loved it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Surface Pro-Copilot+ PC 13"

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size, small and compact, yet still has the full power of Windows 11.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it, it works well like intended! The color is very nice too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really handy for school work. Size is perfect to take everywhere

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Aidan West Supervisor

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aidan West did an amazing job assisting me in my purchase.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Awful display, software needs work.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OLED version has a weird grainy look to the screen. I cannot get any real design work done on this awful display. Tried using this for software development. Once again I am left feeling like Windows on Arm is an afterthought. Microsoft’s own C# packages failed to install the proper Arm packages and it took me hours to get my development environment working properly. The GPU support is non existent and running x86 apps in Prism is incredibly slow.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Pro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best surface pro i have ever used. I wish it was slightly bigger

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Oro 11

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the new Surface Pro with AI - I'll let you know.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Microsoft Surface pro

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product works fine for me, and I would recommend it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good choice for college

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good choice for daughter starting college this year. Met all the school recommendations

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Surface pro 11 is it worthy to buy?

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heating issue exist,touchscreen not that fast.Seperate keypad option however it becomes bulky altogether.Charging time and backup time is not as reported.Alao price is higher comparable previous surface pro

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Computer should not be build a bear

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I came in the office this should we leave for a computer not a build a bear nothing came with the computer so I had to still buy everything separately which cost even more money and still didn’t get a mouse at work because store manager gave me the wrong information

    No, I would not recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 2 out of 5 stars

    Windows is weird

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Windows is still very unfriendly, kinda how it was in the 1990s. The hardware is solid, though.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it best computer for my new collage students.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lost Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for me but my wife has taken it over ever since I brought it home.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Driver for hardware not available

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No easy laptop. Not all drivers available for hardware

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible experience- don’t order online

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a terrible experience. I received the wrong item, and Best Buy refused to accept the return, claiming it wasn’t the correct product—even after I provided proof. I escalated the issue to the Best Buy escalation team, but I still haven’t received a refund. I no longer trust Best Buy’s online service.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Accounting Mgr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4 out of 5 because it cannot connect to our printer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Keyboard separate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t like that the keyboard was separate and had to open a part in the back to have it stayed standing

    No, I would not recommend this to a friend
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