Customer Ratings & Reviews

This is the type of device that will make Windows, and Surface in particular, users extremely happy. It will also make users of other operating systems want to switch. It is a true computer yet also a tablet - a power house when you need it and all day battery life to keep it going. The battery has been incredible. I’m able to get through a full day, and then some, of work and play, with minimal battery loss while sleeping. I love the form factor - a thin table with a built-in kickstand that holds in any position. I also like that the hard drive is easily accessible - a magnetic cover under the kickstand is easily removed to reveal it. For me, it is best with the separate purchase of the keyboard and pen, but this is a really great value. I find no use for the surface connector and would rather have a third USB type C port on that side of the device. It has been able to run all of my needed applications (Office 365, Teams, Signal, WSL2, VS Code, Jetbrains apps, even MySql running through emulation works great). Windows Hello facial recognition is fast and secure and the AI features are useful. The Copilot app is helpful, Live Translate works very well, Image Creator in Photos works well and is fast, Paint CoCreator gives a good starting point for creating images. Even if you don’t use the AI features, the device is worth it for the new hardware alone. The Edge browser is fast, doesn’t drain battery, and works great for touch (especially the swipe gesture for going back). Although not a gaming laptop, I installed Steam and Hades 2. On medium settings, game play is excellent. This does drain battery a bit faster, but to be able to play games is a great bonus. My main laptop is an Apple MacBook Pro (M1) and this fits right into my set up. It works with the Caldigit TS4+ dock, connected to an Apple Studio Display. If you are mainly an Apple user, you can even install the iCloud app and have access to your photos, passwords, drive, and bookmarks. All of this great performance with the Plus processor, this is truly excellent. It is just unreal to me that this thin device is a full computer that can be used all day and has battery life to spare. I really enjoy using it during the day at my desk, taking a break and moving to another office on battery power, and then finishing up with some Hades 2 at the end of the day. This is simply an excellent computer.

Kinda hard to review an item I PAID for on June 28th and I STILL HAVE NOT RECEIVED THE ITEM. Best Buy sales associate guaranteed delivery by July 2nd. Paid over $2,000.00 and I still have not computer.

Surface Pro with new Snap Dragon processer is basically a nightmare. I spnt the better part of a week and a hlaf installing before and reinstalling needed software after a system crash. It sgtarted with a PDF driver install the system didn't like. After the second crash I took it back for an exchange.

This tablet is great. It is excellent for work. First, the set up. Surprisingly, it took about 30 minutes to get set up. I started by only adding one of my email accounts, using outlook. There were no instructions for setting up the tablet, but it was relatively simple. The screw definition is very nice. The colors are rich and clear. Pictures are amazing, so rich in color. The build quality is pretty good. I wish the kick stand was a little thicker. You can adjust it to several positions. It folds up flat against the back of the tablet. The speakers are good. The volume buttons are at the top of the machine and work as expected. The screen times out pretty fast. I will need to try to adjust the time. The screen is not as responsive as I would like when screen times out. The touch screen is very responsive when selecting apps to open. The battery life is pretty good. So far a charge has lasted about 4 days, with light usage. The tablet is not really heavy, but a decent weight. I have been enjoying testing out copilot +. It’s like having a personal assistant on my tablet. When I make a request, it responds by trying out the results and then talking, reading them. I find it very informative, with thorough answers. The capabilities of this feature endless. I love it. The tablet responds very fast. I have had several apps open and one time and navigation was seamless. The tablet did not get warm or start lagging. The camera works very well when using it for face recognition to open tablet. I don’t play a lot of games, but did not have any issues with the few games I downloaded. I used a wireless keyboard and track pad, until I received the surface keyboard and connectivity was easy. I am still testing out this tablet and checking out its features, but so far , I love it. This will be my new work device. .

Best buy sent an incomplete order and then wouldn't send me the remainder of my order. They wanted me to drive over an hour to a store to pick up what they didn't originally send. I ended up returning it they were making it so difficult.

I love Surface devices. Microsoft has done an amazing job over the years blending Windows with in house hardware to create some of the best laptops. I have been using the Surface Pro for several years and typically upgrade every other release. Needless to say, I was excited to give this device a go. What's my favorite feature? First, it's the ARM processor. I have been a big fan of ARM devices due to their cooler running and enhanced battery life over the Intel/AMD processors. This makes this device a powerhouse. I am running the Plus version of the Snapdragon X processor and have had no speed or response issues. There has been some talk about applications needing to run in emulation if they are not specifically built on the ARM platform. I havent had any issues with this as most of the applications I run are on the web. However, this is something to keep an eye on and possibly check online with the apps you currently use to see if they have ARM versions or need to use emulation. Second, the screen is fantastic. With 120Hz refresh rate and 2880x1920 resolution it's very bright and the colors are deep and rich. Now for Copilot+ AI features. My initial assessment is the five features included currently are very basic and really don't set this set of functionality any different than what is already available outside of Windows. The Cocreator function is a fun thing to play with but it will take some more refining to make it a valuable tool. Restyle images is really not more than a cool application with no real use. I tried to see how this feature would be used to make an impact and really didn't find much beyond curiosity. Image Creator is interesting and I spent more time using this than any other copilot feature. AI really does a good job of envisioning what you ask it to make. However in the overall value for Windows, this is the third image based feature and really doesn't make Windows more powerful. The other disappointment is most of these features require online access to use. If you don't have access to internet, these features will not work. In summary, as far as a Windows 11 based Surface laptop, this is fantastic. For the Copilot+ features, it's somewhat half baked. However I have no doubt that Microsoft will be releasing new AI functionality and making them more useful as time moves on.

Discovered that not all documents created on my existing Surface could not be forwarded to my new Surface. Also found out that BestBuy can still not work on the Surface. My old Surface needed a minor repair which could not be completed because the Surface computers ar glued closed.

The Surface Pro lineup now boasts a stunning OLED display, a first for Microsoft. With its captivating 120hz refresh rate, this display is a sight to behold. While the Surface Pro has always had impressive displays, this OLED display takes it to a new level. The display has also been upgraded with an improved anti-reflective coating, enhancing the viewing experience. This isn’t Microsoft's first rodeo of trying to gain traction with an ARM chipset on the Windows side. In the past, performance and software were a letdown if you chose an ARM version of the Surface Pro. Basic tasks like web browsing were fine, but things begin sour when you push that CPU. This year, Qualcomm released a new powerful ARM chipset called Snapdragon Elite, which is supposed to hang with Apple's M series processors. It’s amazing how efficient this chipsets are compared to their x86 counterpart. Also, the added benefit is having all that power available even when unplugged from a power source. Windows devices tend to lose performance when running on battery, but that is no longer the case. Less power is needed to perform this, which results in lower temps and improved battery life. It’s not perfect. Microsoft still has a long way to go to improve the emulation layer called prism, which helps translate x86 code to ARM so x86 apps can run on an ARM platform. If you rely heavily on x86 applications, I recommend an Intel version of the Surface Pro for native support. For those not dependent on x86 applications, the added benefits of a quieter, lower-running system are a welcome bonus. Co-Pilot AI is a hot topic, and Microsoft is fully embracing it. The Co-Pilot+ certification, a significant development, requires a minimum of 16 GB of RAM and 45 (tops) of NPU power. This powerful configuration allows all AI processes to be handled within the machine, improving battery life and enhancing privacy. Here are some of the new features from the Copilot+ update I was able to play with. Cocreator is another one interesting for those who are not good at drawing, like me. Paint now gains some new features, like AI-generated images based on your vision, text, or image prompts that will be generated on the right side of the screen. Live Captions can now be generated system-wide from any audio or video source playing on the screen and translated into English from 44 languages. Video calling also gains enhanced features like automatic framing, creative filters, and portrait blur, driven by the NPU instead of the CPU. The hardware is top-notch. It’s a beautiful-looking and very premium-feeling device. You won’t find any flex on this device. The HDR-capable Oled display is bright, colorful, and smooth, with a refresh rate of 120hz. There is a slight quirk if you’re using it as a tablet up close; you will get this screen door effect that mainly shows up under a bright white background. This is due to the touchscreen layer on Oled devices. Other devices with Oled touchscreen displays seem to suffer from this, too. I was surprised by how loud the speakers can get on the Surface Pro 11. I wasn’t expecting much with just two speakers. Bravo Microsoft. Great speakers and excellent display lead to an outstanding media consumption device. You get two USB 4-gen ports and a magnetic charging port for port selection. You still have the option to charge via the USB C ports. The front camera quality is excellent for video conference calls, and the rear camera is decent for taking pictures of documents. You also get Windows Hello authentication. The only upgrade available is the SSD. I was shocked to see how easily Microsoft made it to upgrade the SSD via a small door hidden behind the kickstand. Performance has been impressive so far. For some reason, Windows 11 runs much smoother with the Snapdragon X Elite, and I’m sure Microsoft has optimized it plenty. Even my other Windows devices, like the G14 2024 or Legion Go, don’t feel as smooth as the Surface Pro 11. This has actually led to a much better tablet experience too. The auto rotation is a lot smoother now compared to the jerky performance from previous Surface Pro devices. I kept the Windows power profile set to recommended. Battery life also has been stellar. This is where the ARM chip platform shines. Not only is the CPU power efficient, but it can also deliver performance with less wattage being utilized. Microsoft has done a great job with Windows 11 optimization for ARM. You will hardly hear the fans kick in unless you're doing intensive work like video editing or playing games. The Surface Pro 11 is a silent, cool-to-the-touch machine for everyday simple tasks. It will be hit or miss for gaming. Titles like Fortnite or any other game with anti-cheat software won’t run because they are incompatible with ARM. Qualcomm has a website set up for a list of compatible games. If gaming is a priority, this won’t be it. Overall, the experience was positive. The display is excellent, the battery life is impressive, and performance doesn’t take a significant hit on battery life. Unless you depend on x86 software, the Surface Pro 11 is worth consideration.

Terrible. This is exactly like the previous "X" series. NOT COMPATIBLE with normal everyday programs or apps. Not even Google DRIVE. You will be forced, like me, to return and get an AMD or Intel processor laptop. Why, Microsoft???? I loved my Surface Pro 9.

Geek Squad spent $250 of my Total membership and actually did nothing to set up except perform the Microsoft updates. We drove 400 mile running back and forth to obtain this item, we have complained to Corporate and have been stonewalled.

Would not recommend this product. This is the 2nd Surface Pro I have purchased thinking they may have improved since the 6 years of my 1st device and I was not satisfied. Very disappointed that I could only get through the part of setting up the WIFI section, thereafter I couldnt do anything and I kept having to restart in hopes of a different screen to pop up.

I have the Surface Pro X SQ1 and decided to upgrade to this new surface Pro and it is such a significant improvement. This new version I got is the snapdragon plus version and not the Elite which still has amazing performance. The screen is still the same size. The keyboard and pen for the surface pro x SQ1 are even compatible with this version. The resolution to me seems a little sharper although some may argue but I do see a a more crisper image when surfing the net. The copilot plus feature is pretty cool! I'm just so used to searching and doing everything manually that it's not really a feature I could see myself using personally. It's always nice to have options though. The Snapdragon X Plus processor is faster than previous models which is a nice always a nice addition. When surfing the net the pages load almost instantly. The design is very nice with a sturdy kickstand and design over all just like the previous version I have. I never really had a problem with the design though. Overall I would definitely say that this is an improvement over the last model and seems with each new release the surface pro only gets better. I would definitely recommend the new surface pro to anybody looking to upgrade.

Item has serious battery issues where battery works just 2 hours.have yellow display issue too and highly dissatisfied

It's still showing delayed delivery. Kindly cancel my order and refund the amount ASAP. Thanks & Regards.

I’ve been using the Microsoft Surface Pro for a while now, and it’s been great. The touchscreen and detachable keyboard make it easy to switch between work and casual use. It’s fast, lightweight, and has solid battery life, so it’s really handy for taking on the go. Overall, it’s a versatile device that just works.

This is a beautiful, practical device and probably a no-brain upgrade for Surface Tablet lovers like me. The OLED screen is an absolute delight to behold. The Snapdragon processor running Windows 11 on ARM speeds through a typical day of office work, internet research, photo editing and media consumption. The 16GB of RAM and 512GB SSD are more than enough to handle my needs. The front and rear facing cameras are excellent, and the built-in AI abilities enhance and expand your creative use of them. Every Copilot+PC has a powerful AI processor, also known as a Neural Processing Unit (NPU) which can deliver up to 45 trillion operations per second (TOPS). You will begin to put this NPU to work the moment you boot up your computer. Of course, you can smash the Co-Pilot key and a screen will pop up asking you what you want to explore. You can type in your instructions, or speak them into your microphone, and you will get both a typed and spoken answer. If you are watching virtually any video that contains audio or communicating with a group through Teams or Zoom, your computer now can translate scores of foreign languages into English and present the generated subtitles to you in real time. This is immensely useful. I tuned into a CNN news channel being broadcast in Spanish, and this feature translated everything that was spoken into English subtitles in real time. Right now, this only seems to work in one direction: translating the other language into English. I am confident that translation in the other direction will work as well as the product matures. Another example: open the Paint application and use the co-creator feature. Draw a picture and use artificial intelligence to enhance it, and the amount of creativity is varied by adjusting a slider. I did not care for the result I got when I tried this with a drawing, so I took a picture of my living room using the rear camera and enhanced it with both impressionistic and surrealistic styles using various levels of creativity. I am attaching the rather interesting result. AI and Copilot PCs are in their infancy, so some of the promised features are not yet available to the public. I expect that my use of AI will broadly expand in the days and months ahead. Battery life has been exemplary. I easily get a full day of use with varied tasks, and when I close the keyboard cover to let the device sleep, I can open it back up hours later with almost no battery drain. Of course, to get the best battery life, I turn the brightness down some. My use scenario easily yields about 10 hours of battery life in real world use, and I am sure that by tweaking the settings I could squeeze out more. I felt little heat from this efficient computer. The fan, when it did turn on, was barely audible. I could shut the keyboard cover which puts the device to sleep and come back to it hours later with only a tiny amount of battery drain. This was a first for any Windows computer I have ever used, and it was greatly appreciated. As much as I love the OLED screen, the base model with the still- great LED screen also supports the same sharp 2880 x 1920 resolution and should squeeze out even more battery life, if you can live with the 256GB SSD. Remember, these Surface Pro Tablets have a user replaceable SSD, which differentiates them from most other Copilot+ PCs. You’ll need some technical acumen and patience to research how to image your original SSD containing the operating system and copy it to the new SSD, but it’s certainly doable without having to take the device apart. I personally have always loved the Surface tablet form factor. I owned a Surface RT, a fourth-generation Surface Pro, a Surface X, and still have a Surface Go 2. Windows on ARM has been frustratingly slow to evolve, but this Copilot+ PC is a giant step forward. Better emulation means many more applications designed for X86 chips can run under ARM. All my Microsoft 365 office products are running natively and work exactly as they do on my desktop and other Windows laptops. All my home and office printers (with one exception, which was also problematic on a recently acquired Core Ultra 7 Intel laptop) were easily found and proper drivers installed under Windows 11 through a network search. ARM 64 native versions of the Chrome browser, Zoom Workplace, VLC Media player, my VPN client, and a beta version of DaVinci Resolve were located and installed without incident. I have also installed the free version of Adobe Acrobat, which appears to be a 64-bit version of that App running under emulation. It runs without issue. Running Windows Task Manager in a detailed view will let you see which apps are running natively, and which apps are running under emulation. Various other apps including Netflix, Paramount+, Amazon Prime, HD Homerun, and Hulu were installed through the Microsoft Store. All work perfectly. Given the great impetus created by Microsoft’s development of Copilot+PCs and with so many manufacturers adopting the new architecture, many more native applications will be available soon. There are some limits to what emulation can run, especially with older programs. I tried installing a 32-bit application which I have used for many years to edit videos, VideoReDo. I hoped it might run under emulation but was not surprised it didn’t. The keyboard cover and pen, if you use one or both, each costs extra. I tested the Microsoft - Surface Slim Pen (2nd Edition) and Pro Keyboard for Pro (11th Edition) which BestBuy offers as a package for a reasonable but still significant $280. I would not consider buying the Surface device alone without a keyboard cover (which also has a trackpad). You need this tool to fully enjoy the benefits of having a compact device which runs the full Windows operating system on ARM. You should note that the keyboard in the package I mentioned is NOT the new Bluetooth Flex keyboard which can be totally detached from the tablet and still connect to the tablet through Bluetooth. You’ll have to pay even more for the convenience of the Flex, if that feature appeals to you. It is $350 and DOES NOT come with a pen, although it has a well to store one if you already have it. Good news if you already have one of the Signature keyboards originally designed for Surface 8, 9 and Surface X- they all have a well for holding a pen and will work on this Copilot device, minus only the Copilot key. Not having to invest in a new keyboard would put the buyer in a position to move up to the Snapdragon Elite processor for about a hundred dollars more than the cost of the device and a new keyboard or stepping down to the base model to save some dollars and get a little more battery life. Either of those choices are going to be tempting to a buyer who already has a Signature keyboard. As you may have gathered, I am excited about this product. This model is by far the best Surface tablet I have ever used, and I am enjoying it more every day. Highly recommended for Surface fans!

If i could give 0 stars i would. I do not recommend this product to anyone for anything. It runs incredibly slow right out of the box.

Overated item. The size is practical, but the operational system is terrific.

It took over a decade but this is the first Microsoft Surface product (which means the entire family: tablet, laptop, hybrid [Surface Book], Windows on ARM) I've ever had an initial overwhelming positive reaction to. The Surface Pro 11 feels like what the Surface Pro *SHOULD HAVE BEEN* when it was first released all those years ago to compete in the tablet market. Its Android and iOS competitors were always more responsive and the battery life longer lasting. It seemed like all the Surface had going for itself was that it was a full-fledged Windows PC in a tablet form-factor. The problem with that was there was always significant compromises. They were too slow compared to real laptop, which was intentional to extend its battery life. When it was fast, the battery life suffered, and it either generated more heat, you got more fan noise, or both. With the Surface Pro 11, the Surface is finally fast and responsive without compromising battery life, heat, or fan noise. The design has changed slightly compared to its predecessors in that the edges are more rounded now. It's more gentle on the hands when you're holding it, although there's a gap in the edges there for ventilation on the top and sides, and the kickstand on the bottom. Because of that gap, it creates a thin aluminum sheet that can dig into your skin when you're holding it. The rounded edges protrude more to prevent you from feeling that "sheet" but if you hold it a certain way, it can be felt. It feels absolutely solid, with no flexing, not even around the kickstand area. The bezels are thin on 2 sides only: the left and right when viewed in landscape. The top has a thick bezel to house the front-facing camera. The bottom has a thick bezel to attach the Surface Pro keyboard and give it its angle. So when used with the keyboard, the only thick bezel seen is the top bezel. The thick bezels do actually help when viewing the tablet in portrait mode since that's where you're gripping. Your hands won't be in the way of content on the screen. The display is behind hard glass and is OLED. Its display resolution is 1920x2880 120Hz display with dynamic refresh rate, so you're capable of setting the display to 60Hz, 120Hz, or a variable refresh rate that will display up to 120Hz when it needs to. The OLED display looks beautiful, with the trademark inky blacks for excellent contrast, with a caveat. When viewing bright-colored content, white being the easily susceptible, you can see a textured looking layer under the glass. It looks like a bunch of oily dots. It's most evident when you look close but if you're the type that's sensitive to visual imperfections you're unfortunately going to notice it. Personally, it doesn't bother me but your mileage is going to vary. If you think this will bother you, I suggest taking a look at a sample display at a local Best Buy to see if it will actually bother you. The maximum brightness in HDR is 900 nits. The device is Dolby Vision certified, and you can find its certification labeled in the Windows settings, but I wasn't able to get Dolby Vision content to work. Just HDR10. When I open the Microsoft Store app, "Dolby Vision Extensions" is in my Library, but if you go to the app's listing you'll see a warning that reads, "This app will not work on your device." You can't even search for it in the store because it doesn't see the Surface Pro 11 as a compatible device. Without "Dolby Vision Extensions" working properly on Windows, you cannot view Dolby Vision content, which is the case with my Surface Pro 11. The star of the show here is the Snapdragon X Elite processor. The Surface feels snappy, like a desktop PC or a powered laptop. There isn't throttling while it's on battery. At least not until the battery hits 6%. And this is all while the tablet remains cool and silent. The caveat with this is that this is only with native ARM apps. When running x86/x64 apps, the Surface becomes a similar experience to what you've come to know and will grow to hate if you haven't already with Intel-based Surface tablets. Battery life takes a hit, the tablet becomes noisier from the fan, and it's hotter. While only streaming video with the brightness at 75% and volume at 18%, I got 8 hours and 20 minutes of battery life. This appears to fall in line with Microsoft's test used in their marketing claiming up to 10 hours of active web usage which doesn't even explicitly mention streaming, and had its brightness at a measly 150 nits. While gaming with an ARM64 app, I was able to get 4 hours and 55 minutes of battery life. The Surface never got hot; just warm. The fan went off but it was whisper quiet, drowned out by the audio from the game I was playing. While gaming with a x64 app under Microsoft's x86/x64 emulation, I got 3 hours and 5 minutes of battery life. This is about on par with Intel-based PCs. The tablet got hot, and the fan was getting pushed hard. When in sleep mode, I experience no battery drain after 13 hours. Compare that to an Intel tablet, where I lost 6% of battery in sleep mode during those same 13 hours. Windows on ARM has come a long way in that now most casual users can get by on it, especially if you do most of your work from a web browser. But if you're using it for work, you'll have to seriously assess your usage because if you rely in x86/x84 apps not everything works perfectly. When it does, it's fast and feels like you're working on a normal Intel PC. But most VPN software do not work under emulation, including enterprise ones like Citrix, and SonicWall NetExtender, or consumer ones like NordVPN. Adobe hasn't released its entire library with ARM64 versions. But for casual use, the Surface Pro 11 is absolutely fantastic, and a positive sign that Windows on ARM is the future of Windows PCs. The speakers sound great and present a wide and engaging sound stage BUT there are only 2 speakers. Furthermore, their placement is on the top left and right of the tablet when viewed in landscape mode. This presents an awkward listening experience when used in portrait mode. Audio effectively becomes mono since there's nothing to discern the left and right sides. On top of that, the audio is off-center. The Surface Pro has WiFi 7 with a max bandwidth of 5Gbps, which is overkill for internet connections since for many users, your internet won't reach those speeds. But for your local network, provided you have a WiFi 7 wireless router, the speed is spectacular. If you have a 10GbE port on your desktop PC, you can finally put it to good use and transfer large files like 20GB 4K video wirelessly in seconds. And with more WiFi 7 devices on the way, it's set for the future of WiFi instead of holding itself back with the older and slower WiFi 6e protocol. Storage comes by way of a 512GB m.2 2230 SSD, which is the shorter sized m.2 SSD. It's replaceable and easily accessible, hidden behind the kickstand, where you'd normally find the SD card slot in older models. The Surface Pro 11 has no SD card expansion this time around. The biggest disappointment of the Surface Pro 11 is Copilot+. Nothing it offers is reliable or practical enough for real world usage. The feature I was most looking forward to was Live Captions, which has the ability to auto-translate any audio you play, including internal audio. The problem is the captions are displayed in a very awkward way where it spits out several words at a time. With TV's closed captioning, and other captioning services like on YouTube, they're displayed one word at a time. Microsoft's Live Captions makes it hard to read for me. Translations are also iffy but that's par for the course with these sort of live translation for now. It is nice how you can place the captions wherever you want on the screen though, since it's floating. So if you're looking to watch that TV series or movie that was never translated to your language, you can do it with Live Captions. You'll just have to stomach its horrendous way of displaying the real time captions. The AI camera filters felt more like a novelty than something that's actually useful. If you're using apps like Zoom, they already have features like this natively in the app. I couldn't find any practical use for Windows' Studio effects. Copilot itself is wildly inaccurate for information. Its database it pulls from is often not up to date. The future is bright for Windows on ARM, and I can't wait for more developers to finally release their software for it. Previous attempts for Windows on ARM were downright awful to the point that it seemed like Windows was never going to work with ARM. The Snapdragon X Elite is finally proof that ARM is not only capable of Windows, it makes Windows better. Easily the best Surface tablet I've ever used. It's Microsoft themselves that is actually holding back Windows, with their massive oversell of Copilot+ and not delivering. Quite frankly, I'm not even sure if the NPU is being used.

Not good to operate, switch between the touch screen and the keyboard