Outlet EventEnds Jan. 19. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

  • Front. Microsoft - Surface Pro X - 13" Touch-Screen - MS SQ2 - 16GB Memory - 512GB SSD - Wi-Fi + 4G LTE - Device Only (Latest Model) - Matte Black.
  • Alt View 11. Microsoft - Surface Pro X - 13" Touch-Screen - MS SQ2 - 16GB Memory - 512GB SSD - Wi-Fi + 4G LTE - Device Only (Latest Model) - Matte Black.
  • Alt View 12. Microsoft - Surface Pro X - 13" Touch-Screen - MS SQ2 - 16GB Memory - 512GB SSD - Wi-Fi + 4G LTE - Device Only (Latest Model) - Matte Black.
  • Alt View 13. Microsoft - Surface Pro X - 13" Touch-Screen - MS SQ2 - 16GB Memory - 512GB SSD - Wi-Fi + 4G LTE - Device Only (Latest Model) - Matte Black.
  • Alt View 14. Microsoft - Surface Pro X - 13" Touch-Screen - MS SQ2 - 16GB Memory - 512GB SSD - Wi-Fi + 4G LTE - Device Only (Latest Model) - Matte Black.
  • Alt View 15. Microsoft - Surface Pro X - 13" Touch-Screen - MS SQ2 - 16GB Memory - 512GB SSD - Wi-Fi + 4G LTE - Device Only (Latest Model) - Matte Black.
  • Alt View 16. Microsoft - Surface Pro X - 13" Touch-Screen - MS SQ2 - 16GB Memory - 512GB SSD - Wi-Fi + 4G LTE - Device Only (Latest Model) - Matte Black.
  • Alt View 17. Microsoft - Surface Pro X - 13" Touch-Screen - MS SQ2 - 16GB Memory - 512GB SSD - Wi-Fi + 4G LTE - Device Only (Latest Model) - Matte Black.
  • Alt View 18. Microsoft - Surface Pro X - 13" Touch-Screen - MS SQ2 - 16GB Memory - 512GB SSD - Wi-Fi + 4G LTE - Device Only (Latest Model) - Matte Black.
  • Alt View 19. Microsoft - Surface Pro X - 13" Touch-Screen - MS SQ2 - 16GB Memory - 512GB SSD - Wi-Fi + 4G LTE - Device Only (Latest Model) - Matte Black.
  • A Surface designed to keep going - at the Best Buy Lab video 0 minutes 57 seconds
  • Surface Pro X video 2 minutes 34 seconds
  • Microsoft Surface Pro X Overview video 0 minutes 30 seconds

Microsoft - Surface Pro X - 13" Touch-Screen - MS SQ2 - 16GB Memory - 512GB SSD - Wi-Fi + 4G LTE - Device Only (Latest Model) - Matte Black

Model:
1X3-00014
SKU:
6428849
Your price for this item is $1,567.99
Clearance
The comparable value price is $1,649.99

Customer reviews

Rating 3.7 out of 5 stars with 42 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

62%would recommend to a friend

Customers are saying

Customers have good things to say about the Surface Pro X's 4G LTE capabilities, sleek design, ease of use, and battery life. Many appreciate its portability and the high-quality screen. However, some customers express concerns regarding the processor's limitations in running certain applications and occasional performance issues. The ARM-based processor's compatibility with 64-bit software is a recurring point of criticism.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-42 of 42 reviews
  • Cons mentioned:
    Performance

    Glorified oversized phone.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It can't run any apps that any regular laptop can. Even the older surface pros are better than this. If you're looking to replace your laptop with this don't. It runs as well as your phone. So if an app can run on your phone it can run on this. NOTHING else. I regret buying this.

    No, I would not recommend this to a friend

  • Design Flaw

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charger's are designed to fail after a couple years. The ONLY thing reliable about the MS surface family is that you'll need to buy another charger, every... single.... year Don't get sucked into these things

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're sorry if your Surface Pro X isn't meeting expectations. Since this product launched in October 2020, it is still covered by its one year limited manufacturer's warranty. We recommend contacting Microsoft Support for assistance here: https://support.microsoft.com/en-us/help/4023527/surface-how-to-get-service-for-surface

      Hope that helps,
      Chuck
      Surface Customer Care Microsoft

Page 3, Showing 41-42 of 42 reviews
Sponsored