Customer Ratings & Reviews
- Model:
- KW9-00475
- SKU:
- 6121415
to a friend
Customers are saying
Customers are enthusiastic about the ease of use and smooth installation of Windows 10 Home - English. Many appreciate its performance and compatibility, frequently citing it as a solid and dependable operating system with great features. However, some customers express concern regarding the product's price and occasional update issues.
This summary was generated by AI based on customer reviews.
Stupid Operating system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Older programs don’t work on this operating system
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Randy,
Thanks for sharing your experience. We would love to help you get access to your older programs if we can. We recommend contacting our Customer Support Team: https://aka.ms/AA4jrpj.
Best,
Nelson
Windows Customer Care
Empower others to achieve more and share your Windows experience in a review.
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Windy10 to save a laptop. Wouldn’t install. Minimum system requirements were met. Operating system kept shutting off computer. Call help desk and they kept referring me to their website. How could I? A waste of money.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for sharing your experience with us. Here is a link to our help page on windows 10 installations: https://support.microsoft.com/en-us/help/10587/windows-10-get-help-with-upgrade-installation-errors. You'll find the solutions to common errors.
We hope that helps,
Nelson
Windows Customer Care
Empower others to achieve more and share your Windows experience in a review.
Its okay....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The program has a few issues which makes me wish for Windows 7 again (like having a FREE copy of word, etc.) but there are some things I do like (like the games that are offered, etc.)….so it's pretty much a give-&-take.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Kitteh,
Thanks for sharing your thoughts with us. In case you want your machine to utilize Windows 7 and Windows 10, you are able to do a dual boot. To see the steps for making that a reality for you, check out this link: https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/how-to-dual-boot-windows-7-or-windows-8-with/9ac7acc1-2152-4907-a9de-bd507273a57d
We're happy to have you in the Microsoft family.
Take care,
Jo
Windows Customer Care
Buy Windows 7
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Windows 10 has some good features. Improvement on 8, but I should have brought 7. Wants to install 32 bit on 64 bit hard drive. If you buy this, spend the money to have professionals install.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
You definitely should be able to install the 32-bit version if that's what you want. If you're still having difficulties with that, check out this link for some troubleshooting help: https://support.microsoft.com/en-us/help/10587/windows-10-get-help-with-upgrade-installation-errors
If that doesn't help, reach out to our Customer Support Team here: https://support.microsoft.com/en-us/contactus/
We hope that helps.
Sincerely,
Jo
Windows Customer Care
disgruntal user
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not a Windows novice having used it since 3.1. Some have been OK, others not so much. Windows 10 is a nightmare. Full of glitches. Most annoying is that it shuts down the internet connection at will. Then, after installing a number of programs, all controlled by one main program it managed to lose it all. Will they ever learn how to make the customers happy and put out a good product? Obviously they just want the money. I know several people who are having the same problems and are having their computers wiped and Windows 7 installed.
No, I would not recommend this to a friendThe USB is currept
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I buoght the windows comes with USB but it did not work anymore, i requested for exchange but Best Buy refused ... I paid $150 for the but no warranty.... this frasturating
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry to hear about your frustrating situation. If you haven't yet, we suggest reaching out to our Customer Support Team for assistance. Let them know what you're experiencing and contact them here: https://support.microsoft.com/en-us/contactus/
We hope to get you on the right path.
Take care,
Jo
Windows Customer Care
Hard to install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought I could do ot myself, but after numerous tried with different methods, I couldnt. Had to pay to upgrade and have it installed. Basically no instructions
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry to hear that you had troubles with your installation. I the future if you ever need anything feel free to reach out to our Customer Support Team here: https://aka.ms/AA4riny.
Best,
Nelson
Windows Customer Care
Empower others to achieve more and share your Windows experience in a review.
THE WORST
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a portable computer with Windows 8. I wanted to upgrade to Windows 10 and Office. The sales person at Best Buy advice me to buy 2 packages one Windows 365 and one Window 10. When got home Open the windows 10 box and it has a memory stick. I plug it in and follow the instructions and did not load the program. Did it 3 times and nothing. Ask my son who is a computer programmer and he told me that something with the memory stick was wrong. Now the package is open and no refund!!!!
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're so sorry to hear about your frustrating situation. We care about your experience and we want to see you successfully set up with Windows. In order to make that a reality, please reach out to our Customer Support Team and let them know what's going on. They'll resolve your situation and give you personalized assistance. Here's the link to contact them: https://support.microsoft.com/en-us/contactus/
We hope that helps.
Take care,
Jo
Windows Customer Care
- Pros mentioned:Installation
Activation code doesn't work.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed great. Very fast. But activation code doesn't work... So now I paid full price for a bootleg copy of windows.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Ryan,
So sorry to hear about your frustrating situation. If you haven't, talk to the folks at Best Buy to see how they can assist you. You can also contact our Microsoft Support Team on this: https://support.microsoft.com/en-us/contactus/
Hope that helps,
Sincerely,
Jo
Windows Customer Care
What a headache!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really do not know where to start. Windows 10 sucks. There are too many changes that I have been making to the OS to make it a functional work station so that it is not irritating. Seriously, annoying notifications at start up before even signing in. The changes to hardware is not acceptable. The invasiveness is certainly disturbing on so many levels. Yes, MS is like a disease on your hard drive. This is most likely the last MS operating system I buy/install. I may update this at a later time.
No, I would not recommend this to a friendNot Happy With This Product
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this product in conjunction with another product to run the Windows platform on my MacBook. It messed up my brand new MacBook Pro and it had to be sent in to be reformatted by the Geek Squad, and even then fragments of the two products lingered in my hard drive. I ultimately had to take my MacBook to the Apple store to have them clean it up and get rid of all traces of these products. I would steer clear!!
No, I would not recommend this to a friend- Cons mentioned:Price
To expensive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It should not cost over 100$ for this. Very expensive for what it is.
No, I would not recommend this to a friend Usb was bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The retail version USB that i got with my windows 10 purchase was bad. I had to make my own to do a new install. Other then that... yup its windows 10.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for your feedback, we appreciate it. We're sorry to hear you had frustrations with your USB version. In the future, know that Best Buy and Microsoft has your back. Reach out to either company for help with any Windows related issue. For the Microsoft Customer Support team contact, follow this link: https://support.microsoft.com/en-us/contactus/
Cheers,
Jo
Windows Customer Care
Bad
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Widows 10 is a disaster. It slows down my computer tremendously. I have to wait a long long time to use my computer now. It is horrible. No one in the Geek Squad mentioning this to us when we tried to upgrade, by window recommendations. It should suggest to add more rum to speed up. Also other Best Buy will install it for free. We had to paid for it. Bad, bad bad overall !!!
No, I would not recommend this to a friend- Cons mentioned:Updates
Awful
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It really sucks can’t use it again and it’s updates screw up your computer very disatisfied
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for the review. If there's a specific issue you're experiencing with Windows 10, our Customer Support Team would love to help you out. As our customer, we want you to be happy with your purchase and our products. Feel free to contact our Customer Support Team whenever you want at this link: https://aka.ms/AA4riny
Hope that helps,
Nelson
Windows Customer Care
Empower others to achieve more and share your Windows experience in a review.
I prefer a different OS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a perfect set up with 2 monitors and my network card worked and everything. When I switched to windows 10, my internet did not work and I had no second monitor set up. When I switched back to a previous OS, everything worked again. I think it was a waste of 120 bucks on the specific computer I had.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Eric,
Thanks for sharing your review. When you upgrade OS sometimes you will need to also update your drivers, Windows 10 generally tries to update your drivers, but in this case it sounds like you would need to hard wire in to have access to the internet. If you decide to try it again we recommend that you start the process with a hard wired internet connection.
Best,
Nelson
Windows Customer Care
Empower others to achieve more and share your Windows experience in a review.
Make sure you have a cd rom drive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it and realized I didn’t have a drive to put the cd in ended up taking it back and buying online.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
This listing is for the USB version of Windows 10 so customers purchasing it won't need to worry about having a CD Rom Drive. All they need is a USB port. We're glad you were able to get it installed and running in the end.
Hope you have a great day,
Nelson
Windows Customer Care
Empower others to achieve more and share your Windows experience in a review.
Very unstable and not user friendly overall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This version of windows isn't one of their best. It is not overall user friendly and tends to be unstable at times.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry to hear that Windows 10 isn't cutting it for you. We want you to enjoy your Windows experience and we're here to help with that!
To learn about changing your Windows 10 settings, updates, configurations, and more, check out this link: https://support.microsoft.com/en-us/products/windows?os=windows-10
Also, our Customer Support Team is always happy to talk through any issues about your Microsoft product. Reach out to them for any Windows 10 related question and they'll be happy to help: https://support.microsoft.com/en-us/contactus/
We hope that helps and thanks for being a part of the Microsoft family.
Sincerely,
Jo
Windows Customer Care
great if you just need the key
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The thumb drive while trying to install 64 bit just kept giving me an error and wouldn't work. I had to make a bootable windows 10 dvd and just use the activation code from this product. It's a known problem and they have updated the newer ones supposedly. I must have just got an older one and a simple install took hours longer than it should have.
No, I would not recommend this to a friendWe needed to upgrade to 10, however
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.However after buying it, we realized that our computers that were Microsoft 7, probably would not have been able to use this software. Since it was expensive (I think around $140), we just decided to buy new computers since they were old anyway. And we were able to return the software since it was never opened.
No, I would not recommend this to a friend