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Customer reviews

Rating 4.6 out of 5 stars with 1363 reviews

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92%
would recommend
to a friend

Customers are saying

Customers have good things to say about the ease of use, USB delivery method, and straightforward installation of Windows 10 Home. Many appreciate its performance and consider it a great operating system, while some note compatibility improvements. However, some customers find the price to be high. A few users also mentioned issues with hard drive compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 66 Showing 1,301-1,320 of 1,363 reviews
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Over priced

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very overpriced. You are paying for a usb drive with the software. Save your money. Get a key online as well as the file for windows.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Definitely would rethink this purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When using, computer extra hot and battery life is very low

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Full of bugs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps having blue screens popping up and shutting down and restarting.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Usb

    Rated 1 out of 5 stars

    It never worked on Best Buy purchased laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason it was purchased is ith fact that my laptop would no longer open up with log in screen after which an automatic Windows 10 update in May , caused the laptop to no longer open up for the normal log in and boot.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Didn't need it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually returned the item because I didn't need it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's no Windows 7

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say, It,s Windows 10, it sucks. But you can get by.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Make Sure You Need It!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to install this I wanted to install this on my computer. Windows would not allow me to install it. I have an HP 700 527C. I reached out to HP. Nothing! I reached out to Best Buy and they said since it was open they could not refund my money. Their answer the box was open. They said Best Buy and windows would not refund my money because of an open box. I told them it doesn’t work for me. The reason being is that the answer from my computer was windows could not be installed because of the partition. I tried several different ways to install it and it still wouldn’t install. All I want is my money back! My computer works fine I have windows. I like the windows version I have now. After this thing dies, Hello Apple!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Does Not Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to upgrade my Windows Seven HP laptop over a month ago. Gets to the final stage of the download and crashes. Every. Time. Disappointing to say the least, but my Lenovo think pad works like a dream.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We would love to help you troubleshoot this. You can check out our installation error page here: https://aka.ms/AA4ss62. If that doesn't solve the issue you can reach out to our Customer Support Team for personal assistance: https://support.microsoft.com/en-us/contactus/.

      Hope that helps,

      Nelson
      Windows Customer Care Microsoft

  • Rated 3 out of 5 stars

    Windows 10

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am having problems learning how to use this software.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bloated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s windows and I’ve never used Linux so the only other thing to say is stop with the bloatware Microsoft and stop with the spy tactics. Consumers don’t need peeping toms. Don’t be a peeping Tom !

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mr, Fields

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well...The geek squad Had a problem downloading the products into my laptop after I purchased them for $368 from best buy. I noticed they Refunded the money for the windows 10 disc but not the money for the other services I paid for but can't use and don't need like the protection services bundle for a laptop that don't work. Please refund my full payment. Minus the value of the technician who tried to service my laptop. Thanks

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Windows 10

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed it and it wiped out everything on my computer. Thankfully, Geek Squad at Best Buy was able to restore my files and programs. I never had a program do this before.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    No bueno

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its windows.... but over priced. Has online for cheaper but none in stock. Next time save money and order online.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Required But Not Rewarding

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Put this on my wife's computer. No choice as she was running windows 7. The installation was not easy. I suggest having the Geek Squad do it for you.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Window 10

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not easy to install I wasn't told by the sales rep. That it wasn't compatible with windows 7. So it messed up my computer & you can't get a refund

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sucks no sound to built-in speakers or headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Online Help Desk - Geek Squad was even worst. I connected with them taking over my laptop for 3 - 4 hrs trying to get any sound to work on playback of my movies stored on laptop or YouTube stuff .... NOTHING WORKED and I still have no sound on My Laptop Computer. Yes, it’s an older computer, I don’t understand going from Windows 7 to Windows 10, why Geek Squad can’t look up how internal speakers & headphones jack were setup in Windows 7 then find the fixes that have been established when transitioning to Windows 10

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Windows 10

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You but the program for 150 dollars and then you try to put it in your computer but it doesn’t work so now you have to pay 150 dollars to bring it to geek squad so this is a really pain

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Produce Ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After two on-site visits from a tech-support rep and being knocked offline for two weeks, I finally upgraded my PC from Windows Vista to Windows 10. Only Microsoft could manage to take a perfectly functioning device and render it totally inoperable, and force you to pay for the pleasure by dropping support for your current OS. Welcome to the 21st Century, where everything is highly automated and nothing works very well!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Windows 10 faults

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Windows 10 has a lot of problems messed up my HP laptop it happened with the reformat flash drive I bought. I'll try something different next time

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry to hear about your experience and we would love to help. Please reach out to our Customer Support Team for personal assistance: https://aka.ms/AA4rinz.

      Best,

      Nelson
      Windows Customer Care Microsoft

  • Rated 2 out of 5 stars

    Windows was the problem not Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performed the upgrade per instructions. My computer became a paper weight. Geek squad salvaged the upgrade but had to reload all programs.

    No, I would not recommend this to a friend