Refund Refresh 4-Day SaleEnds Monday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.6 out of 5 stars with 1363 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

92%
would recommend
to a friend

Customers are saying

Customers have good things to say about the ease of use, USB delivery method, and straightforward installation of Windows 10 Home. Many appreciate its performance and consider it a great operating system, while some note compatibility improvements. However, some customers find the price to be high. A few users also mentioned issues with hard drive compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 1,363 reviews
  • Rated 2 out of 5 stars

    Won’t down load

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid a lot of money for this software and it won’t open up for me to down program! I have to pay some to figure out where the problem is!!

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Denny,

      Thanks for sharing your review. We would love to help you with the download. You can find the download for Windows 10 here: https://www.microsoft.com/en-us/software-download/windows10. If you need help with the download please reach out to our Customer Support Team for personal assistance: https://aka.ms/AA4rinz.

      Hope that helps,

      Nelson
      Windows Customer Care Microsoft

  • Rated 2 out of 5 stars

    Windows 10

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for a backup maybe I wasted my money and thought about it more

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy windows 10 to windows 11 ripoff

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft, what a rip off. Bought a Intel MacBook Pro, needed windows 10 for apps I run. In less than a year Microsoft is telling me to upgrade to windows 11, but they tell me my MAC won't cut it. Yeah Microsoft monopoly ripoff. What even worse is windows is constantly updating it self, sucking up CPU and bandwidth. Geez will they ever get it right.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Average price found everywhere.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer wouldn’t recognize the usb and since we opened the cellophane we couldn’t return it. Out $140. Never used the code.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    my fault

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased for a older computer that crashed, never recovered.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Wasn't what I needed

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought this would be an easy way to do the Windows 10 upgrade. It wasn't. Maybe it works for other purposes.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Josh,

      We would love to help. Can you reach out to our Customer Support team and let us know what issues you ran into?

      Thanks,

      Nelson
      Windows Customer Care Microsoft

  • Rated 2 out of 5 stars

    Thumbs down

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very limited on personalizing choices. Menus are much shorter than past versions.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    A little disappointed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Windows 10 OS. Worked as advertised, except now my monitor won't sleep like it did in 8.1

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer be aware

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased Window 10 Home to update my computer. The registration key that came in the box was invalid! Had to deal with Microsoft help line. It’s a nightmare! Terrible holding times, difficult to understand the techs due to heavy accents. My computer is worse off now then when I purchased Windows 10 Home. Proceed with extreme caution!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It didn't transfer all my files.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy the operating system, but trying to replace all the missing files was an absolute pain.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Eh

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came corrupted and super old version of windows. Otherwise it was amazing!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Good luck with it.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was unable to download to my computer. I didn’t get any help from Best Buy who windows. Had to buy a new computer just to have windows again for work. Wasn’t able to return it. Waste of money!!!!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Microsoft window 10

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed it and color was and is terrible. Would not recommend

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    NOT A HONEST COMPANY/Management is worst!!!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy, accepted my online order, and when I arrived to pick up my order, the manager said it was still been processed! In other words “THEY DID NOT HAVE ANY MORE WINDOWS 10 iIN THE STORE!” All the Manager had to do was be HONEST!!!!! I not be purchasing any more items from BEST BUY!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    My computer would not support it, so I returned i

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad told me my computer would not support it, so I returned it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Junk

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work wiped out all of it.and tried to in stall it wont work

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Kenny,

      We would love to help you figure out what might be causing it to not work. We suggest contacting our Customer Support Team for personal assistance: https://support.microsoft.com/en-us/contactus/.

      Best,

      Nelson
      Windows Customer Care Microsoft

  • Rated 1 out of 5 stars

    Geek squad couldn't it to load on my computer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product should come with definition on what name brand computers are compatable with this product. I suspect there is some conspiracy between Microsoft and Dell to sell more computers and Best Buy should be transparent on this, since I'm sure they are aware.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not Patible with my chrome book laptop was told by the sales representative that it would work very disappointed I spent a lot of money and then when I tried to return it for so that was an able to return it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BAD

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek technician in the store informed me that it would take 3 days to install the Windows 10 operating system, so I immediately returned the purchase of Windows 10

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not using

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not using - it wants to put all your private info on "one drive" & will not let you update your documents unless you are signed on where they can see everything.

    No, I would not recommend this to a friend