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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1363 reviews

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92%
would recommend
to a friend

Customers are saying

Customers have good things to say about the ease of use, USB delivery method, and straightforward installation of Windows 10 Home. Many appreciate its performance and consider it a great operating system, while some note compatibility improvements. However, some customers find the price to be high. A few users also mentioned issues with hard drive compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 1,363 reviews
  • Rated 1 out of 5 stars

    Return

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't work. I actually spoke to a customer service person. They told me what to get. I returned and they sent it back to me. I would like reimbursment

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    papajoelamar

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    windows 7 is being forced out. i would not recommend windows 10 in a area with poor internet speed service att.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stupid

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As far as I'm concerned Microsoft is making excuses to push "upgrades" and their wonderful new email ideas just make people lose mail and jobs and connections. Horrid company.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I have not been able to install thus software

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Support for the install is terrible. There isn’t any contact information for Microsoft and Geek Squad did not provide any help on line or over the phone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I bought Windows 10 for home

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought Windows 10 for home, but it kept saying it was Windows Pro. Not easy to load. I had to have the computer person I work with to help me.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry to hear about your purchasing experience with wanting Windows 10 Home but instead receiving Pro. We're glad to hear you were able to get help and get it all setup in the end.

      Have a great one,

      Nelson
      Windows Customer Care Microsoft

  • Rated 1 out of 5 stars

    Window 10

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not been able to install it. Going to have to bring it to the geek squad instructions are not user-friendly.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Usless to me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This requires some OEM feature that is not available on my hard drive so this will not install - just waisted $100

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wind

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That’s why I was not happy because I can you say I never use it and I can’t return it back

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never got the key

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave them my email and address and everything but I didn't get the key in my email.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Windows you should be free

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mean it’s windows, sucks to buy but you need it if you are building a pc.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    would never buy from again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    box came empty with no cd key - pure waste of time and was empty - shame on you bestbuy

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Roger,

      Thanks for sharing your review. We're sorry to hear that you didn't receive your product key. We recommend reaching out to Best Buy for help getting a replacement.

      Best,

      Nelson
      Windows Customer Care Microsoft

  • Rated 1 out of 5 stars

    Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to buy it so my computer would work and it works

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disgusted

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t get it to load on my computer, $150.00 loss

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Product defective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was defective, it caused my computer to crash.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your experience. We would love to help you figure out what happened. Please reach out to our Customer Support Team for personal assistance: https://support.microsoft.com/en-us/contactus/.

      Hope that helps,

      Nelson
      Windows Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was great. It was easy to install and the price was also great.

    I would recommend this to a friend
  • Pros mentioned:
    Usb

    Rated 5 out of 5 stars

    FINALLY a breeze

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to install on an SSD I had recently bought. After going into BIOS, deactivate any other drive, reboot, choose usb option under boot option and the rest is a snap.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything I expected. This was for new build gaming computer that my 13yr old built. He installed this no problem and has been operating great so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Windows 10 software

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Windows 10 showed up on time as described and worked perfect, very happy !!!

    I would recommend this to a friend
  • Pros mentioned:
    Usb

    Rated 5 out of 5 stars

    Mail order Windows 10 Home

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mail order of Windows 10 Home on USB was as described and arrived a day early

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    New Windows 10

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation! My computer now works even better.

    I would recommend this to a friend