Customer Ratings & Reviews

I purchased this brand new and I have used it substantially the for the past month playing COD WARZONE. Never dropped or mishandled. RB Button does not register consistently. FML

Bought this controller for christmas. The controller had a bumper get stuck immediately but was able to be fixed. After two weeks, the right stick has random moments where it loses response and wont' work propery

The product would not stay connected to the Xbox one system. Best buy did a great job of returning and ordering a new one though. Service was great, product no so much.

Worked well with included AA batteries for a few days. Once those batteries were dead, it would not power on with any battery, standard or rechargeable. Luckily Best Buy let me swap it after the 14 day window.

Said it was geek squad verified, was an open box, but when I got it it wouldn't stay connected to the xbox. I did return it and get a new remote but they didn't have the same one.

Unfortunately my controller doesn’t connect to my Xbox anymore after only three months of use. I would return/replace it but I no longer am within the window to return.

Twice the head phone jack stopped working and once the joystick drifted on it’s own. If you buy this remote do not the think twice about getting the protection plan, get it.

On the back side of the controller the plastic is not flush like every other controller I've had, highly disappointed especially since I paid more than a regular controller costs

2nd time i bought controller that right analog stick was damaged.few days before i bought this one in different color, the same thing was wrong with the previous controller

It was an open box but it was claimed to be excellent condition and nothing missing in the box . But batteries are missing and it was all scuffed up and covered in dirt

The first one we purchased didn't work out the box. Replaced it during the return period. Second broke after 6 months of light use. No longer in warranty.

Both xbox controller's have problems with left thumb stick , they stick/ go wrong way ect. Bought a 20 dollar wired one no issues. I might put a little pressure on the controller, but my ps4 one's hold up just fine

Started using the controller and the left joy stick is already broken. I would like a refund or a new one. I will send back the broken one this is bs it’s barely been a month

This might have been a rare case of a lemon as I've bought other oem xbox controllers in the past without issue but this one right out of the box the mic port wasn't functioning.

Terrible customer service, it was given as a gift and when it was returned to the store for exchange they refused to take it, so i took it to your competitor and they exchanged it. I will never buy from you again.

This controller did not sync well and I ultimately had to replace. Bestbuy was helpful but I didn't feel I should have had to pay the protection plan fee due to product being defective.

Purchase one of these for my son. Got it home got it connected but wouldn't stay connected for more than 5 minutes. Brought it back exchange for the same exact item had the same exact problem.

We had this remote control and it stopped working after 2 months of use. i messed up not getting the extended warranty thinking remotes last long. But a different looking remote won't last

I bought this for my son cuz he needed a new controller for his Xbox one.. But returned it the next day cuz the LB button didn't work. He couldn't heel himself on Call of Duty Black Ops 4

I love the way the controller looks however two of the buttons (A / Y) are very sticky and don’t have good connection apparently with the sensors inside.