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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 35607 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are delighted by the Xbox Wireless Controller's vibrant colors, high-quality build, and ease of use. Many appreciate its comfortable grip, stylish design, and excellent wireless functionality. Positive feedback also highlights its compatibility with various devices and generally good battery life. A small percentage of users reported experiencing stick drift.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1771 Showing 35,401-35,420 of 35,606 reviews
  • Rated 1 out of 5 stars

    Broke by itself

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it less than a year ago and it won’t turn on

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry there's an issue with your gray and blue Xbox wireless controller. Every Xbox controller comes with a 90-day limited manufacturer's warranty, so if it's still within the warranty period we recommend reaching out to Xbox Support for assistance here: https://aka.ms/AA4w2z7

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    Broke in a day

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was open box buy and it stopped working properly

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    cheap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cheap controllers on number 4. buttons cheap battery life level

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke 2 weeks after I bought it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This remote control broke 2 weeks after I bought it!

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry to hear that you've had an issue with your new Xbox wireless controller. Since it sounds like it's still under manufacturer warranty, we recommend reaching out to Xbox Support for assistance here: https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    Need a sport one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keep replacing remotes bc they break way too easily

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Left stick issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Played controller for a week, left stick barely works

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry to hear that you're having issues with your new Xbox Wireless Controller. If it's still within Best Buy's return period, then please consider exchanging it with them. Otherwise, every controller comes with a 90-day limited warranty -- please reach out to Xbox Support for assistance with repair or replacement here: https://support.xbox.com/en-US/xbox-one/accessories/wireless-controller-broken-wont-work

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    poor connectivity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller has issue staying connected to my profile

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn't connect wirelessly I really am disappointed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to exchange it because it was broken. very annoying

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesnt work w/Xbox 360 :(

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn't work with Xbox 360. It should say that.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't work as well as it should work for what it is

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It stopped working after a week...................

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simply gets the job done

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for gaming! Even great for the simplicity of managing an xbox and the other programs on it such as navigating streaming shows

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Works great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our son wanted this for PC Gaming and he loves it. He also uses it for his XBOX One, but the main reason was to play games on his desktop. Like the color, the controller feels good in the hand. Would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Great Controller

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great for the price. Worked perfectly and lasted well over a year!

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Perfect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect controller still going as brand new thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got this yesterday 2/11/2020 Xbox one controller "wireless". You can connect it with a cord : thin type ( Micro B ), via USB to a PC for Computer games. It did Not come with one : So you will have to buy that Micro-B type USB cable separately. I played Apex Legends using this controller and I'm now confident it'll be very useful in Titian Fall 2. I have not bothered to try wireless . I tried briefly ; and it did not show in my PC wireless device list. That could be because my wireless blue-tooth driver is not installed. I've connected other blue-tooth devices to my PC in the past . I will give it a thorough effort later. But wired works . I used a wire connector from a previous off brand xbox controller . Quality build quality for this Xbox one controller . Has a hefty weight to it. The analog sticks feel just right. Firm but not by much . In time i can see them wearing out . But with decent care this controller should last a good year or two. Without hesitation I know this is defiantly Better than off-brands I have. The price is now justified at this point . In Apex Legends with dead-zone setting to small ; for the left stick I use for looking and aiming : didn't notice drift . I hope that remains to be the case for at least a year or two . I will test dead-zone position more thoroughly in Titian Fall 2 later. This controller did improve my aim in APEX . With standard small setting on dead zone . Now the game is enjoyable : much better than using a keyboard an mouse. Just requires some advanced settings to be tweaked in Apex settings as well as Titian Fall 2. I recommend this controller, specially wired ; which it does have a port to do .And will likely get one or two more. It did Not come with a wired connector. So you will have to buy that Micro-B type USB cable separately. ( I've never tried a Elite 2 controller, so i cant give you any comparisons to that. My comparison is from years of using off brand stuff. )

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're delighted that you're having a good experience with your new Xbox wireless controller. It's great to hear that it's enhanced your gameplay in Apex Legends, too. If you'd like to try using it wirelessly via Bluetooth, Xbox Support can guide you through the process here: https://aka.ms/AA4w9l7

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Xbox controller

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would totally recommend product nothing beats a brand new controller

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Keeps on working well

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still hanging in there after 4 years of solid usage.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great controller, incorrect features on BestBuy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Despite the description provided here, this controller (Model 6CL-00001) is the new, stream-lined Xbox One controller. It features the sleek, streamlined design and textured grip. It also features double the range compared to the EX6-00001 model (when using an Xbox One S console). This controller also features a 3.5mm stereo headset jack and Bluetooth technology.

    I would recommend this to a friend