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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 35611 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers are delighted by the Xbox Wireless Controller's vibrant colors, high-quality build, and ease of use. Many appreciate its comfortable grip, stylish design, and excellent wireless functionality. Positive feedback also highlights its compatibility with various devices and generally good battery life. A small percentage of users reported experiencing stick drift.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1705 Showing 34,081-34,100 of 35,609 reviews
  • Rated 3 out of 5 stars

    Defects happen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This brand new XBOX One controller has a textured surface. However, after about 70 hours of play time, it began drifting already. Will be exchanging under the 2 year protection warranty.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No regrets

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was free when I bought my XBOX One. Can't complain about free. Just as good as the original that came with the system. Wasn't too thrilled about the Blue color but I have no regrets getting it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Hi I’m a controller who drains battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very conflicted with the controller. Both battery and charger packs just get drained so fast by this controller. I spend an extra 12 on batteries and then spend 20 on a charger pack.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good purchase

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works and not a bad price ... did not have much of a selection at the store and this seems like the best option .. so far so good works great

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Xbox Controller

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for the kids. They use it regularly. The kids have dropped it plenty of times. These are not as durable as ps4 controllers in my opinion.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Too right bumper failed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After Under 3 weeks of purchasing the controller. The top right bumper failed. The controller had the current firmware and configuration. Still would not work correctly on 2 different Xbox one units. I did call Microsoft and they made it right by processing work order for a replacement. Still waiting for new controller. They advised it would take 7 to 10 business days. I gave a low score for it failing so soon after purchasing. These controllers are not cheap.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great controller - jack for headphone not workinng

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphone jack is no longer working. It’s less than a month old. I bought the Power A controller and it works better and better response time since it’s wired

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Xbox controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller came with a uneven gap that stuck out and made it really u comfortable to use. I got it replaced and everything is good now.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Refund

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont need this controller so expect me to bring it back i wanted to cancel but got shipped anyway. So aint nun wrong i aint opened and bring for a refund

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Controller broke

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not happy with this purchase because it fell one time and broke one of the knobs the day after I bought it. Very sad, waste of $50.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Unsure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Something was loose and clicking inside of it within few weeks. Not sure if he was being too rough with it or a defect. Had to replace

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good controls, but 3.5 mm mic port stopped working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the 3.5 mm mic went out on my controller so i have two good head sets that work(i use the head sets with other electronics) but not when i play xbox which is disappointing.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're very sorry to hear that you're experiencing an issue with the audio jack on your Xbox wireless controller. Every Xbox controller comes with a 90-day limited manufacturer's warranty so we recommend reaching out to Xbox Support for assistance here: https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its just like other Xbox Controllers but i was literally looking for bluetooth as in i can connect bt headsets to them or anything bt connection the controller. Tho love the color and texture.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Easy play

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made to be easy with hand coordinations, but doesn't last long enough in wear and tear. Depending on how much and how long you play a game it lasts less then a year.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're glad that you're enjoying your new Xbox wireless controller for the most part. Every Xbox controller comes with a 90-day limited manufacturer's warranty, so if you run into an issue with it we recommend reaching out to Xbox Support for assistance here: https://aka.ms/AA4w2z7

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    Ok feeling quality but does the job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These controllers don't feel like the best quality, but they still what you need them to. I have a feeling one of my kids could easily break one of these.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    AA batts, really?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes you gotta wonder what year M$ is stuck in. Same price as the dualshocks without rechargeable lithium ion, touch pad, or speaker. Overpriced garbage.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Controllers are horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have gone thru 5 controllers in the past 3 years. The quality of these controllers have become very poor. Idk if they decided to go with lowest bidder on contract or what. Needless to say I have gotten smart and always purchase best buy protection plan and I ALWAYS end up using them. I just bought my son a $150 elite controller last month and it's already had a button stop working. I'm going to switch to PS4. Microsoft is becoming very cheap trash. My wifi and went up on my 3 month old xbox one S. Frustrating with all the $$ these things cost.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slight changes bring this controller down in quality compared to the ones that were available on release day. However it seems the changes are only cosmetic. No change in gameplay experience

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good but..

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was okay until like a month ago when you can notice/feel that the right top trigger is hard to now press and sometimes does not work!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    get the warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the controller didnt last. get the warranty the left joystick kept creeping towards the top of the screen. had to return it for a new one.

    No, I would not recommend this to a friend