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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 35611 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers are delighted by the Xbox Wireless Controller's vibrant colors, high-quality build, and ease of use. Many appreciate its comfortable grip, stylish design, and excellent wireless functionality. Positive feedback also highlights its compatibility with various devices and generally good battery life. A small percentage of users reported experiencing stick drift.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1706 Showing 34,101-34,120 of 35,609 reviews
  • Rated 1 out of 5 stars

    Joysticks breaking after a year.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The left joystick started sticking a little over a year after purchasing, with medium-light use. So now in games I'm constant strafing up or down and making a menu selection is impossible. Kinda sucks considering I have an original wired XBox360 controller that still works fine to this day after 5-6 years.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Xbox one red controller

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller works pretty well just every time I go to turn the controller back on again after playing it the day before the batteries are always dead

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    They are okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish they had built in rechargeable batteries still, and I have had to return a couple due to defects. Buyer beware, the warranty is only a paltry 90 days on these.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just another xbox controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I impulsively bought this controller because I love green but then regretted it when I came to the realization that its just a grey controller with just a tad bit of green.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    ok but comming from P.S buttons were to dark

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To dark when I was looking for buttons plus all the buttons rattled and were loose plus no rubber back grips and looks much better in picture than at home

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Received as described!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controllers lately seem to wear out much more quickly than earlier models. I experienced horizontal and vertical drifting with having hands on controls.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller layout and everything is very good its just the build quality. Many ports break on the controller thus forcing you to buy a new one.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's not the same.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The old Xbox controller s where made out of hard plastic this new one you can fill the flex when you grip them. But this is what you are stuck with.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Didn't work for me

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller top left bumper fell jammed and is now loose. I had to buy a new Xbox. I probably should have looked into the warranty, but we all know how those go. I'm not sure if I received a defective one or if the colored series on these? Love xbox controllers, but this blue one did not function for the appropriate amount of time with little use might I add.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok controller not well put together

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller is misaligned and has an edge that you can feel when you grip it for playing. I’m not going to buy this kind of controller again.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Replaced another replacement

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately these controllers dont last as long as PS4 remotes do. They wear out the buttons or the headset jacks fail. Doesn't matter which color you get.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    These break, a bit too easily

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve gone through 3 controllers the past year and the dust issues the d pad experiences is ridiculous, definitely get a GEEK squad package if you can

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Xbox bad, B.buy good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm on like controller 15 or so with these garbage xbox controllers. I tried an elite one once and the same thing happened. Thank Jesus best buy has an awesome warrenty for these

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this controller about a month ago since my old Xbox controller was wearing out after 2 years. Within the first couple of weeks of using this controller it has already broken on me. The bumpers are no longer responsive and one of the triggers has come loose. Note that I use this controller moderately with care just from standard gaming use it has broken. I’m not sure if I just got a bad batch of controllers since I have never gotten a product this unreliable from the store. I’ve tried to contact customer support for a replacement but they haven’t been much help. Unfortunately I need a new controller and I’m skeptical of buying from here again because of the customer support with their products.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Miguel,

      We're sorry to hear that you're having an issue with your Xbox Wireless Controller. The good news is that every controller comes with a 90-day limited warranty, so please reach out to Xbox Support for assistance in repairing or replacing your controller. They can be reached here: https://support.xbox.com/en-US/xbox-one/accessories/wireless-controller-broken-wont-work

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    Damaged joystick

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller works just fine. However when I opened the box, the joystick rubber was damaged. I kept the controller anyway because it’s working just fine.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Mike,

      We're glad that you're enjoying your new blue Xbox wireless controller for the most part. We're sorry the rubber on the thumbstick was damaged, though, so we recommend exchanging it for a new one if you're still within Best Buy's return period. Otherwise, we hope you have a lot of fun with it!

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    only solution for x-box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'd love for there to be more choices in the OEM market but Microsoft's doing a good job of protecting their market, to say nothing of the gouging. Fortunately it was on sale!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems as if Xbox is consistently getting worse and worse quality controllers. The buttons for me continue to go out quick

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Replace often

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s too bad Xbox doesn’t warrant their products better as this is the 4th controller I’ve had to buy due to latency issues.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Could be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good control but made with too many cheap parts. I’ve bought 5 and all have issues. Hopefully the one I purchased last night will be better

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      We're sorry that there have been issues with your past Xbox wireless controllers. While we don't anticipate that you'll have a problem with your new one, every new Xbox controller comes with a 90-day limited manufacturer's warranty. If you have an issue with it, please contact Xbox Support here: https://aka.ms/AA4w2z7

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This are factory units but we have to replace almost every year due to calibration options not being available.

    I would recommend this to a friend