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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 35611 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers are delighted by the Xbox Wireless Controller's vibrant colors, high-quality build, and ease of use. Many appreciate its comfortable grip, stylish design, and excellent wireless functionality. Positive feedback also highlights its compatibility with various devices and generally good battery life. A small percentage of users reported experiencing stick drift.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1708 Showing 34,141-34,160 of 35,609 reviews
  • Rated 3 out of 5 stars

    Best controller I put my hands on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller is the one that fits the hands best, out of all consoles and handhelds. I wish it said on the packaging that you needed rechargeable batteries for it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Same Controller / Different Color

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your son wants a Volcano Shadow controller... you get him a Volcano Shadow controller. It does nothing different than a stock XBox One controller, it's just red.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not Bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an add on to the to unit we received for xmas. it's not bad and it does what it needs to. Once in a great while there is a small lag form the controller to the unit.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Xbox one wireless controller

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    well not everything is perfect, this controller was brand new and seal but didn't work well ! be care full tested well first !

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not durable

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like all electronics, this device is not durable. The buttons quit functioning and the joy sticks tend to warp to one side or the other.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry that there's an issue with the buttons and thumbsticks on your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft, so we urge you to reach out to Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    looks cool

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    basic xbox wireless controller. it looks cool in see thru white but one of the thumb sticks drifts like crazy. be careful and test once purchased

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry to hear that you're experiencing drift with one of the thumbsticks on your new Phantom White Xbox wireless controller. Every Xbox controller comes with a 90-day limited manufacturer's warranty, so we recommend reaching out to Xbox Support for assistance here: https://aka.ms/AA4w2z7

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    broken right analog stick

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had the controller maybe 2-3 weeks and it’s already like the eighth stick is being held down so first person shooters are out of the question and that’s all I play I love Xbox but I’m not sure how to return this without the box all I have is an email receipt and my id and debit card it’s just a lot of work for something almost 100 dollars

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Clean looking controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome look, but After a year or so the buttons started acting funny affecting game play. Took great care of them so i don’t know what the issue is there

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fragile

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft - Wireless Controller for Xbox One, Xbox Series X, and Xbox Series S - Gray/Blue Still fragile when playing too rough

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective Xbox one Controllers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this Xbox one controller Feb 18 2017 and It died on me May 30 2017. The controller will not stay on with my xbox one rechargeable battery so I connected it to the charger and nothing. I connected my black xbox one controller that came with the system (that I had for 3 years) started to charge with no problem. I got some new AA batteries and the light came on for a second and cut off. I connected the cable with the batteries in the controller and it stayed on but after about 5mins, the controller got really HOT. After that I remember the same thing happened to my Halo 5 controller. About 6 months, that controller did the same thing. I though maybe because I dropped it but my black one has been dropped 100x more and no issues. I purchased this White one and it did the same thing and I haven't dropped this one at all. I purchased both from bestbuy in Raleigh NC by Bier Creek. I'm not sure what is going on but I don't even charge the controller that much and plus if I did, the batter would go first. They must have a bad batch of controllers and as the customer we pay for it. I did get the warranty on this white one but This makes no sense that Microsoft gets away with making defective controllers and bestbuy doesn't even listen to the customer. If you get any controller, get the warranty because you never know when it's going to break. Microsoft only has 6 month warranty on controllers. I'm going to see if I can get my money back and purchase it else where. Good Luck

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    My son loves it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my son, and he loved it. However, we later went to Walmart and found it WAYYYYYY cheaper, which was a bummer.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Construction

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my son and thought it was really awesome. The color was great and it really was the perfect gift for him. Until we got it home, I meant to return it but he put away and out of sight out of mind. The first few days it was awesome it was a comfortable controller and he loved the color scheme but he noticed the buttons, especially the joy sticks, sticking. By the second week characters were stuck going in circles as the joy stick wouldn't return to center. Needless to say he was not happy but again, he put it away and we honestly forgot it even existed. Fast forward several months and we are replacing our entertainment center and there is the controller. We decided to give it another go and fired up the old XBox One and immediately after trying to move the selector on screen the joystick stuck again. So so disappointed with this product.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Fine product, too costly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The biggest issue with Xbox Wireless Controllers is they aren't rechargeable. Sure the controller is adequate but the price point seems artificially high.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Xbox controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a little odd. First time buying the conttoller, it felt a little bit off for some reason even though it was new.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    So-so

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had it for a while. Im a heavy gamer and all my buttons are super sticky. Not sure why. Could be user fault as well. Idkkk

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's Microsoft

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Microsoft controllers aren't built to last, so I would invest in a warranty if you plan to buy the Microsoft controllers.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Works . . .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why are x-box controllers so hard to keep paired. I thought buying a new one would help, but nope. At least it's clean white. Microsoft, get your act together.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not the best wireless controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 4th wireless Xbox controller I’ve replaced within 2 years. Not to mention, another two that were not wireless. Quality sucks

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry that you've experienced issues with the Night Ops Camo Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty so if it's still within the warranty period we recommend contacting Xbox Support for assistance here: https://aka.ms/AA4w2z7

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    The controller doesn't work correctly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller keeps getting stuck when playing it. I'm not pleased with this controller at all. I have had other controller that I didn't have any problems with them.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Just another remote.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son.He seems to like it BOUGHT THE PRORECTION PLAN WITH IT,as all controllers go out in about a year if you use them.alot.

    I would recommend this to a friend