Customer Ratings & Reviews
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the Xbox Wireless Controller's vibrant colors, high-quality build, and ease of use. Many appreciate its comfortable grip, stylish design, and excellent wireless functionality. Positive feedback also highlights its compatibility with various devices and generally good battery life. A small percentage of users reported experiencing stick drift.
This summary was generated by AI based on customer reviews.
Put the wrong address and I need it re-delivered
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Put the wrong address and I need it re-deliverer I need it re-put the address in to get delivered back to me
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Jason,
We're sorry there's a problem with your delivery. We recommend contacting Best Buy's Customer Service department to let them know about the address change: https://www.bestbuy.com/site/electronics/customer-service/pcmcat87800050001.c?id=pcmcat87800050001
Hope that helps,
Chuck
Xbox Customer Care
Don't buy an Xbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like Xbox, buy a PlayStation. The Xbox keeps freezing. The controller works fine but doesn't come with rechargeable batteries.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry that you're having an issue with your Xbox One. If you're experiencing freezes during gameplay, there are some easy solutions. Go here to troubleshoot and resolve the issue: https://support.xbox.com/en-US/games/troubleshooting/game-freeze-solution
While the Xbox Wireless Controller comes with two AA batteries, it sounds like you may be interested in rechargeable ones. We suggest getting the Xbox One Play & Charge Kit, which offers up to 30 hours of battery life on a single charge and can be fully recharged in fewer than four hours. You can find it on BestBuy.com here: https://www.bestbuy.com/site/microsoft-xbox-one-play-charge-kit-black/9008298.p?skuId=9008298
Hope that helps,
Chuck
Xbox Customer Care
Cool design
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome looking controller with a nice textured back where your fingers go as well as by the thumbsticks
No, I would not recommend this to a friendXbox One Controller
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as expected. requires batteries. Rubber Cover on top of toggles are worn out.
No, I would not recommend this to a friendGood controller
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good controller. Works well but not much different than the other ones. Too expensive as does the same as the other brands.
No, I would not recommend this to a friendStandard Controller
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Xbox One controller is great and very ergonomic feeling!! But, they are made extremely cheap and prone to breaking easily.
No, I would not recommend this to a friendgood for kids. adults not so much
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The white controller batteries have a hard time staying inside. Its difficult for adults like myself to use,
No, I would not recommend this to a friendHeadset dont work with this one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.3 starts, as the headset wont work With this model I update, but still not working Recommend you buy tradition black one
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry to hear that you're having an issue using your headset with your new Xbox wireless controller. Every Xbox controller comes with a 90-day limited manufacturer's warranty, so we recommend reaching out to Xbox Support to troubleshoot the issue here: https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Connection problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had connection problems since the first day. Some days it will connect and other days I have to connect via wire to get it to work.
I would recommend this to a friendFirst one: defective. Second one: Defective.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seriously, I don’t know if Best Buy is selling broken controllers or not. I bought this controller back in April for my gaming PC. The first one was defective. I took it back and was shipped a new one. Same problem if not worse. I didn’t bother to turn it back because of this Pandemic and I didn’t want to keep bothering BB’s reps, so I decide to tolerate it. The A button is busted and the top RT is busted. I mainly play FFXIV and Destiny. The A and RT buttons are “essential” in those games and it’s very frustrating when I can’t jump property in Destiny or the hot bars skipping an extra space in FFXIV. PS4 controller works just fine, only problem with that is I can’t play wirelessly and PC uses Xbox layouts. If this is an Xbox thing, I’m staying far away from their products because of this.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello there,
We're sorry that there are issues with your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. If it's still within the warranty period, we recommend contacting Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Terrible Quality!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microsoft knowingly designs these controllers to break after 6-12 months of regular use. I am an adult who doesn't share my controller and handles my items with care. The left bumper ALWAYS breaks within 12 months of use. Additionally, the thumbsticks deteriorate and buttons occasionally stick. The quality of these controllers make me loathe Microsoft as much as gamers loathe cheaters in online games. Yes, I keep buying them because I have to in order to use my xbox console and play with my xbl friends. Well played Microsoft- they make more off ocntrollers than their consoles.
No, I would not recommend this to a friendMade to break
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everyone knows that the headphone jack for the controller goes bad don’t know why they don’t fix the design.
No, I would not recommend this to a friendOk remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just an ok remote. It’s hard to sinc to my xbox at times. It could be better. I have 4 remotes and some work better than others.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry to hear that you're experiencing connection issues with your new Xbox Wireless Controller. Disconnects can occur for multiple reasons, ranging from low battery to competing wireless devices. For help in troubleshooting and hopefully resolving the issue, go to Xbox Support here: https://support.xbox.com/en-US/xbox-one/accessories/troubleshoot-wireless-controller
Hope that helps,
Chuck
Xbox Customer Care
Decent
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool controller but the left joystick sticks a little and doesn’t fully stop when in a game.
I would recommend this to a friendBlack controller feels cheap
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to my grey controller this one just feels cheaper. Why don't these come with rechargeable batteries!?
No, I would not recommend this to a friendWait and see about durability
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works as it should. This will be the 3rd controller in about 18 months so wait and see if it lasts.
I would recommend this to a friendKnown defects make this a bad purchase
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I unfortunately can't recommend any Microsoft controller as they have a known defect where the bumpers will start failing. They'll eventually either stop registering inputs, or start doing inputs on their own. If you Google "Xbox One controller bumpers not responding" you'll find thousands of people complaining about this. This isn't fixed on the new model of the controller either, the one that has an eight directional d-pad. On top of this flaw, Microsoft only warranties their controllers for three months. This is unacceptably low for controllers that I've had nothing but bad luck with. They're $60 controllers, and Microsoft won't stand behind them. I've had better luck with the much cheaper Power-A controllers that are half the price. They feel substantially worse and do feel cheaper, but at least they don't fail in four months.
No, I would not recommend this to a friendJoystick is really sensitive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look of the controller, but the left joystick is really sensitive and sometimes doesnt work at all, but thats rare.
I would recommend this to a friendGlitches when watching TV and with Xbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son complained there were glitches when playing his Xbox One S and I also noticed it when just watching TV. I will be returning it.
No, I would not recommend this to a friendJunk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't last long. Toggles broke pretty quickly. Pretty expensive too
No, I would not recommend this to a friend