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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 35611 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers are delighted by the Xbox Wireless Controller's vibrant colors, high-quality build, and ease of use. Many appreciate its comfortable grip, stylish design, and excellent wireless functionality. Positive feedback also highlights its compatibility with various devices and generally good battery life. A small percentage of users reported experiencing stick drift.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1740 Showing 34,781-34,800 of 35,609 reviews
  • Rated 2 out of 5 stars

    Controler Button seized to soon.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller only lasted 7 months, reached out to Xbox and they would not replace. Limited use not excessive so I’m super surprised that the buttons seized up.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This get a poor only because it was defective

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this along with a red one. Great controllers to match with the same color headsets. Only problem is this controller drained the brand new rechargeable batteries in about 4 hours worth of play. I though it was the batteries but I used the same batteries in my own controller and replaced his but the batteries worked fine in my controller but drains the new set of batteries in the same amount of time. He'd to return it without anymore in stock. Not best buys fault it was a manufacturer default

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Didn't last long

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller only lasted about 3 months. I'm not sure if it was a manufacturing issue or if my kids were just too rough with it. Had to buy a new one to replace it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Drifting as always with xbox

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xbox controllers are so poorly mad, over the years I’ve had to replace ao many due to drifting. Sad and i hope they fix this issue with next gen controllers

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Frustrating wireless connection

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the new controllers I've gotten seem to have wirless connectivity problems. They'll always disconnect at some point mid game and it gets pretty frustrating trying to game and trying to connect the controller back and sometimes will never reconnect until some time later, this is my 3rd one, the original one I have from the sunset overdrive bundle still works amazing wirless connection wise but has messed up where you connect the headset adapter unfortunately

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    They simply don't last

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always by the geek squad replacement warranty with the x box controllers, we are on our 5th one in 2 years. This one had drifting issues right out of the box.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Breaks easily

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These controllers break rather easily. I always get analog stick drift within a year of use sometimes within months. This one has analog stick drift already.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Why do these break so fast?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel like I'm buying a new controlled every couple months because of it getting awful drift on a toggle. Might as well start buying knockoff brands at this point.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry that you've been experiencing thumbstick drift with your Xbox wireless controllers. Every new Xbox controller comes with a 90-day limited manufacturer's warranty so if you have an issue with this controller, please reach out to Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 2 out of 5 stars

    Microsoft Mechanical Junk

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft should stick with software. This is a replacement of a replacement that ended up having to be replaced because various buttons stop working.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Gray/Blue Controller

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had problems with this controller. The buttons kept getting stuck. Exchanged and still had the same problems. We no longer use it. Only lasted us about 6 months.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Mmmm dont know

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works like the one that came with the console, but broke with in a month of having bought it. Seems cheap and fragile after thag

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will not stay synced with the xbox unless it is plugged in. Have charged it fully and resynced multiple times. But of course I have thrown the receipt away.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    returned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This would not power on with the batteries. I tried other batteries that had been tested and they didn't work either. I sent it back and was refunded my money.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Don't buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These xbox controllers do not last at all. Even with extreme care the left and right bumpers will eventually go out.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Headsets don’t work with it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our 6th Xbox controller we have purchased that does no work consistently with various headsets. It is extremely frustrating when all my son wants to do is talk to his friends while playing and he can only do it sometimes when it happens to be working. We have purchased new headsets that work with other consoles but have yet to find a controller that works with the headsets for more than a week. Also frustrated because they just stopped working and I believe we are a couple days past the 2 week return period.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Amanda,

      We're sorry to hear that you're experiencing an issue with your new Xbox Wireless controller. Every controller comes with a 90-day limited warranty, so we recommend reaching out to Xbox Support for assistance here: https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 2 out of 5 stars

    Left stick broke within a month

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting ready to return this today. These just aren’t made well, no matter if you buy Microsoft’s brand or not. But what to do, gotta have a controller right?

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Junk

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had numerous controllers like this one, but in different colors and they've been garbage. Buttons either don't work properly out of the box or shortly after.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Looks nice, but wears quick

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure what's going on with Xbox but i've had two controller now wear unusually fast. this one having an A button worn down after two months of use,

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This controller is crap.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality. I’m not sure if its even an authentic xbox controller. Even fully charged, this controller turns off randomly during game play. It has caused me much frustration and many losses because of it. In order to get it to work again, i need to remove the battteries and reinsert them. In the amount of time it takes to do this, then turn it on, and then wait for it to pair to the xbox, I’ve been either killed or the game has now ended. It’s crap.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It was great at first

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great at first , loved the colorway . One week after the A and B buttons started to stick tremendously. I didn’t drop anything on it or spill anything into it either

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry that you've run into an issue with your new Xbox wireless controller. Every Xbox controller comes with a 90-day limited manufacturer's warranty so we recommend reaching out to Xbox Support for assistance here: https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft