Customer Ratings & Reviews

The left thumb sticks broke on 2 within 2 weeks. I heard from other people(including a geek squad worker) that there might be an issue with them. Go with the standard black controller.

The joy stick does not work product has to be returned for new one. My grandson really disappointed it was main thing he asked for.

Needs to come with rechargeable batteries. No reason not to be able to plug into Xbox to recharge without buying rechargeable batteries

The left trigger has a plastic spur in side it and every time I pull it, it catches it and does a clicking thing. I am hoping it will work itself out.

I've been using the black controllers for years without any problems, I just got this white one amd my kid dropped it and the knob broke(left joystick) I think it's a weaker build.

Same ol lasted about 3 months then the wandering stick haunts me to this day. You would think they had figured these out by now.

Quality is cheap. Probably because I bought an Elite Series 2 controller. Now everything just feels like cheap plastic.

These controllers seem to be getting cheaper the quality of these controllers leave alot to be desired. These are two month controllers for a gamer at best.

Break easy and now you have to pay a fee for replace even with the warranty! Microsoft needs to improve this model controller!!!!

It does handle input well and the build quality is superb. However, I wish it came with the Xbox-branded rechargeable battery pack.

I bought my girlfriend this remote and it worked for about a week's worth of use all together before demonstrating a number of functional problems, mainly inability to connect to the system or to the wifi no matter how near or far it was placed to the system, or it would just freeze entirely altogether. I even changed the batteries twice with two brand new ones each time just to see if that helped and it honestly made it work even worse it seemed. I am so disappointed!! so frustrating

Nice controller, but the blue is nowhere near the same color on the website or the box. Was disappointed to see when it was opened as a Christmas present.

Terrible. The buttons in front were stuck within a month. They would not take it back. Stuck with a $60 paperweight.

It works but the "A" button has a dead spot. I have purchased 4 of them from different Best Buys and another competitor and they all have the same issue. So, it's the batch of controllers from mid 2019 to now that have this issue. I did the research. You want a early 2019 or before. I would not recommend this unless you normally press buttons hard and straight down.

This generation of controllers was bad. When through many of these, this one the thumb sticks rubber fell off in a month.

I don't understand how a company like Microsoft produces such poorly made products. This had nothing but problems right out of the box, several of the buttons squeaked, the RF connection hissed when connected wirelessly, the connection dropped, and the plastic edges don't even align well. Any other day I'd assume I got a Chinese knockoff, but I bought another with the exact same problems. Wow.

Wish they were made indestructible because my son tear them up quick. However Best buy insurance cover the cost for new controllers with no problems.

I have had this controller for about 4 months. I only use it on PC for games I want to use a controller on, so not super often. (Mainly for gta, rocket league, and any racing games) After about 3 months of use the right bumper is almost 100% broken as it does not work consistently at all. Brand new controller already is almost unusable because of the one button. 60 dollars for something worth 20 max.

These things break so easily, great for casual use but don’t get for a ton of gaming

This sticks start going after about 3-4 months of play. The headset screw something up with controllers as well and headsets stop working as well.