Customer Ratings & Reviews
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the Xbox Wireless Controller's vibrant colors, high-quality build, and ease of use. Many appreciate its comfortable grip, stylish design, and excellent wireless functionality. Positive feedback also highlights its compatibility with various devices and generally good battery life. A small percentage of users reported experiencing stick drift.
This summary was generated by AI based on customer reviews.
Seems cheaply made
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controller broke after 2 months. Not my first time having issues with xbox controllers.
No, I would not recommend this to a friendOpen box item
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote controll joystick went bad after a few months. Honestly believe it was a pre-existing problem
No, I would not recommend this to a friendReturning due to stick drift
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The controller feels nice, a bit better than the standard Xbox controllers due to the rubber grips. Unfortunately the right analogue stick has some wicked drift. It always drifts down so I will be looking at my feet in COD unless I constantly correct the view. Going to exchange it and hopefully the new one won't have the same issue.
No, I would not recommend this to a friendQuality is lacking
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every xbox controller I buy breaks. The Jack for the microphone is going to break everytime
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello there,
We're sorry that there's an issue with the headset jack on your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. If it's still within the warranty period, we recommend contacting Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
- Pros mentioned:Quality
Broke
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphone jack broke in under 60 days. Good controller though
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey Connor,
We're sorry that there's an issue with the headset jack on your new Xbox wireless controller. Every new Xbox controller comes with a 90-day limited warranty so we recommend reaching out to Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Way over price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way over price not worth it. Makes no sense why its 75 dollars for a control that it can easly break.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry that you're not fully satisfied with your new red Xbox wireless controller. Every Xbox controller comes with a 90-day limited manufacturer's warranty so if you've run into an issue with it we recommend reaching out to Xbox Support for assistance here: https://aka.ms/AA4w2z7
Happy gaming,
Chuck
Xbox Customer Care
RB and LB tend to break easily
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve gone through three of these controllers. I recommend shelling out for an Elite controller.
No, I would not recommend this to a friendReplacement
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I not happy with any of the controls bc I find myself replacing them often . They are not cheap.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry that there's an issue with your gray/blue Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty so if it's still within the warranty period we recommend contacting Xbox Support for assistance here: https://aka.ms/AA4w2z7
Hope that helps,
Chuck
Xbox Customer Care
Bad controller
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Controller works but came with flaws. The left trigger jams up and you need to wiggle it in so it will click again. Something is broken inside so if you shake the controller you can hear the little plastic pieces bouncing around. All this happened on day one of owning the controller. Lost my box and receipt to try and do refund.
No, I would not recommend this to a friendxbox controller
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Controller drift happened within 3 weeks of having it.
No, I would not recommend this to a friendLucky we bought the warranty
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It immediately broke. A headphone jack broke off inside the port and couldn't get it out.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry that there's an issue with the headset jack on your Xbox wireless controller. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, we also recommend contacting Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Unit stopped working after a couple days
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit stopped working after two days. Could not get a replacement. Had to settle for another type
No, I would not recommend this to a friendXbox Controllers Are Junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im deeply disappointed in this controller lasted 4 months before it started moving on its own on game.
No, I would not recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A month after I purchased this item the "a" button stopped working. Unfortunately best buy only has a 14 day return policy
No, I would not recommend this to a friendFeels kinda cheap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Feels like a piece of cheap junk compared to a PS4 controller. I'm glad I got my other controller working
No, I would not recommend this to a friendButtons or Joystick will inevitably go bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These go bad within a year, make sure you get the protection plan
No, I would not recommend this to a friendInconsistent quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for Christmas. The RB button is already sticking and hard to push.
No, I would not recommend this to a friendPoor Quality xbox remote
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have 3 of the same remotes and they all have issues with the audio jack malfunctioning after approximately 90 days. I had to buy an additional audio adapter just so I didn't have to buy another remote. On this exact remote the D-pad is malfunctioning as well. If I press up, down, left, or right it skips on the screen.
No, I would not recommend this to a friendFaulty product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The select button above the analog stick quit working on me within the 3rd use
No, I would not recommend this to a friendWorks intermittently.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a second controller when it was on sale. The controller works intermittently.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry that there's an issue with your Xbox wireless controller. We recommend troubleshooting the problem with Xbox Support here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care