Customer Ratings & Reviews
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the Xbox Wireless Controller's vibrant colors, high-quality build, and ease of use. Many appreciate its comfortable grip, stylish design, and excellent wireless functionality. Positive feedback also highlights its compatibility with various devices and generally good battery life. A small percentage of users reported experiencing stick drift.
This summary was generated by AI based on customer reviews.
Mic stops working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The mic jack is an issue with this controller. It took 3 trips to best buy to get one that worked.
No, I would not recommend this to a friendBroke in 3 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had the control for 60 days and it is already malfunctioning. My right analog stick drifts and it randomly registers buttons that I have not pressed. Not under warranty and now I'm out $60 for an official Microsoft product. Save your money and buy third party you might have the same luck for cheaper.
No, I would not recommend this to a friendDoes not last
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This controller broke in less than a year. It is not worth the money.
No, I would not recommend this to a friendEhhhh
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thumbpads started to drift not but 2 months out and I don’t play very often.
I would recommend this to a friendI have the same controller in black, d pad broke
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This controller was great, no issues at first but similar to another controller I had with my advanced warfare Xbox one AND a brand new one I got with my Xbox one x the d pad went out. The right d pad specifically stops functioning properly and this makes it extremely difficult to use the controller. I wish Xbox would fix this issue.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry that there's an issue with the D-pad on your new Xbox wireless controller. Every Xbox controller comes with a 90-day limited manufacturer's warranty so we recommend reaching out to Xbox Support for assistance here: https://aka.ms/AA4w2z7
Hope that helps,
Chuck
Xbox Customer Care
Not satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband bought in hopes to get me to play some games and the controller never seems to sinc up with the Xbox
No, I would not recommend this to a friendControlled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty cut dry, Xbox just needs to make these with better quality
I would recommend this to a friendController gave out
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The controller worked fine for less than a month, the controller will not let me speak through my headset. I know it is not my headset because I tried speaking with a different controller and it worked. I am really disappointed. Best Buy/Microsoft if you are reading this, I would like a replacement or a refund.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Camden,
We're sorry that there's an issue with your Xbox wireless controller. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, Xbox Support can assist under the controller's 90-day limited manufacturer's warranty here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Did not last long
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Functionality gave out after 2-3 months, my Chinese controller works better
No, I would not recommend this to a friendEh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.RT stopped working as designed Ed and the 3.5 stopped working completely after a few months
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry to hear that you've run into issues with your Xbox wireless controller. Every Xbox controller comes with a 90-day limited manufacturer's warranty, so if it's still within the warranty period we urge you to contact Xbox Support for assistance here: https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Xbox needs better quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this because my xbox remote curser moved on its own but this one does the same thing
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey Gianna,
We're sorry that you're experiencing an issue with your Xbox wireless controller. We recommend troubleshooting the problem with Xbox Support here: https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
It works after trial and error
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took a while with further reading and online searching to know how to get the second controller connected!
No, I would not recommend this to a friendMessed up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My controller has a defect and I just got it, but I’m waiting for an exchange
No, I would not recommend this to a friendIt’s not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m used to the elite controller. This thing has no grip. It works but it’s low quality for sure.
No, I would not recommend this to a friendJust Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Content comes with limited directions.. Why make everything a mystery. I like directions.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry that your Xbox wireless controller hasn't lived up to expectations. For assistance in setting up and using your new controller, Xbox Support can help here: https://support.xbox.com/en-US/xbox-one/accessories/connect-a-wireless-controller
Hope that helps,
Chuck
Xbox Customer Care
Breaks easy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons start falling off the plastic on controller stick the rubber started to fall
No, I would not recommend this to a friendBreaks easily
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have 4 of the colored controllers and the buttons stick or Mic won't work after awhile.
No, I would not recommend this to a friendRB & LB Buttons do not work and it dies randomly.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This remote was only good for about two weeks and then it the RB & LB stopped registering clicks properly. I literally have to press the buttons three times or more before it registers a click. It also dies randomly. I was not able to return it on time so now I am stuck with a month old remote that does not work.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey Nestor,
We're sorry that there are issues with your new Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty so we recommend contacting Xbox Support for assistance here: https://aka.ms/AA4w2z7
Hope that helps,
Chuck
Xbox Customer Care
Always something wrong with your remotes
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never fails every remote we buy from here has something wrong with it or breaks after a short period of time . These are expensive little items that's should have a longer life span . Need to make sure its it's not happening on best buys end by not being careful with products when delivering and stocking..
No, I would not recommend this to a friendNot great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2nd Xbox one controller I've had to replace...I take care of my stuff so what gives?
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry to hear that you're experiencing an issue with your new Xbox wireless controller. Every Xbox controller comes with a 90-day limited manufacturer's warranty, so if the problem continues please reach out to Xbox Support for assistance here: https://aka.ms/AA4w2z7
Hope that helps,
Chuck
Xbox Customer Care