Customer Ratings & Reviews
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the Xbox Wireless Controller's vibrant colors, high-quality build, and ease of use. Many appreciate its comfortable grip, stylish design, and excellent wireless functionality. Positive feedback also highlights its compatibility with various devices and generally good battery life. A small percentage of users reported experiencing stick drift.
This summary was generated by AI based on customer reviews.
Poor quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The look of this controller is really cool. But...be warned, the quality of construction of this controller was not good in the one I received. The way this controller was put together during the manufacture process was poor. Parts of it stuck out and made it very uncomfortable to hold.
No, I would not recommend this to a friendHas joystick drift right out the box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has joystick drift on the right out the box. Kinda sucks. Waste my time
No, I would not recommend this to a friendNot so good remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This remote was very expensive but did not last that long. It broke after a few months
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry to hear that you've run into an issue with your new Xbox wireless controller. Every Xbox controller comes with a 90-day limited manufacturer's warranty, so if it's still within the warranty period, we recommend reaching out to Xbox Support for assistance here: https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Junk!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only had the controller for 6 months and the thing is broke already!! I took immaculate care of it and it still broke!! Microsoft needs to put a little time I. And make these controllers durable!! You want to charge a ton of money and slap a new color together, when you should be making a controller that will last longer!!
No, I would not recommend this to a friendDisappointed with best buy customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I literally this controller about 30 days or so ago and it stopped working properly. The controller will just randomly shut off. Since I'm out of 14 days I'm out of luck I was told. That's not right and poor business. I literally just bought the thing and have been a loyal customer of best buy.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Hazey,
We're sorry that there's an issue with your Sport Red Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty so we recommend contacting Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Controller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Analog stick already broke Juss didn’t feel right out the box
I would recommend this to a friendController died within the first 30 days of use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.from day 1 the controller would get hot under the D-Pad. it would also randomly shut off or not turn on, and it would constantly drain any batteries in the controller even when it was off. after a few weeks it completely stopped turning on, so we returned it. new one works great so far. will update when that changes
I would recommend this to a friendBummer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broken after 3 uses. Glad we bought the warranty and were able to replace.
No, I would not recommend this to a friendBad quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am on my second controller about to have the second one replaced with a third. All within 3 weeks apart the toggles stop responding to the point to where you have to press 2 to 5 times to get it to respond along with drifting controls. If the 3rd b one fails I will not buy another!
No, I would not recommend this to a friendxbox
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The box came really damaged, and controller had loose parts.
No, I would not recommend this to a friendNot very good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t care for this controller because of all the promblems with the headphones
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry to hear that you're having an issue with your headphones when used with your new Xbox wireless controller. If the problem is with the audio jack on the controller, and not the headphones, we recommend reaching out to Xbox Support for assistance here: https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Good controller
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's goes very good by a few months then the L stick button just stop working
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry to hear that there's an issue with the left thumbstick on your Xbox wireless controller. Every Xbox controller comes with a 90-day limited manufacturer's warranty, so we recommend reaching out to Xbox Support for assistance here: https://aka.ms/AA4w2z7
Hope that helps,
Chuck
Xbox Customer Care
Product malfuntion
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our controllers broke a month after we got them, but we were able to send them back for repair.
No, I would not recommend this to a friendc'mon microsoft
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.joysticks are total junk...Microsoft loves its plastic...it keeps you buying.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry that you've experienced an issue with the thumbsticks on your Xbox wireless controller. The good news is that every Xbox controller comes with a 90-day limited manufacturer's warranty so if you're still within the warranty period, we recommend reaching out to Xbox Support for assistance here: https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Just ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It takes a while for the controller to charge the first time, but then it drains pretty quick.
No, I would not recommend this to a friendBad quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item broke within a couple of months. Wouldn't buy this again
No, I would not recommend this to a friendTerrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this open box:excellent condition and when I received it, the controller was in the worst condition possible. The casing was cracked in multiple places, the top of the controller was coming apart and the bumpers and triggers were jammed.
No, I would not recommend this to a friendNo bueno
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hey I been try to keep connect to the x box one and it connect for 3 o 5 min and it get disconnected so I been try to contact the store where I picked up the controller bout I haven’t get any answers and I’m not sure go to the store before I speak to some one for a posible exchange
No, I would not recommend this to a friendJoystick keeps breaking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The joysticks keep getting broken. I’m not sure if these are made like they use to be.
No, I would not recommend this to a friendNot happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mic jack went out in 3 weeks. Returned, got another, mic jack out in 1 week.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey Benny,
We're very sorry to hear that you've been experiencing an issue with the audio jack on your new Xbox wireless controller. If you haven't already exchanged your replacement for a new one, Xbox Support may be able to help. Every Xbox controller comes with a 90-day limited manufacturer's warranty, so please reach out to Xbox Support here: https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care