Customer Ratings & Reviews
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the Xbox Wireless Controller's vibrant colors, high-quality build, and ease of use. Many appreciate its comfortable grip, stylish design, and excellent wireless functionality. Positive feedback also highlights its compatibility with various devices and generally good battery life. A small percentage of users reported experiencing stick drift.
This summary was generated by AI based on customer reviews.
Headphone jack doesn’t work properly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent $80 on this controller and the headphone jack barely works. It causes my mic to echo and I have to hold it in a certain spot for it to work properly. I thought it was my headset but I purchased a new headset and the problem still exists. Please help me out
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry there's an issue with the headset jack on your Sport Red Xbox wireless controller. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, please reach out to Xbox Support for assistance under its 90-day limited manufacturer's warranty here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Right thumbstick went out after a month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The left thumbstick stopped responding after only a month of not daily use
No, I would not recommend this to a friendHeadphone Jack Defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have been through multiple controllers because the hard wired headphone jack only lasts 30-60 days. Much higher expectations for Microsoft. We ultimately upgraded to wireless headphones to avoid this issue (but it cost us a lot more). Perhaps this is what Microsoft intended all along.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry to hear that you're experiencing an issue with the stereo headset jack on your Xbox wireless controller. Every Xbox controller comes with a 90-day limited manufacturer's warranty, so we urge you to reach out to Xbox Support as soon as possible for help: https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Defective
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picked it up in store, everything seemed fine, all the buttons worked properly except the A button. Had a difficult time with that specific button not responding or double-inputting. Returned it after two days and ordered the newer model.
No, I would not recommend this to a friendRemote
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It malfunctions very often. I wouldn't recommend it
No, I would not recommend this to a friendBumper broke
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bumper broke easy cheap made gggggggggggggggggggggg
No, I would not recommend this to a friendBad headphone jack
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to replace them within of week. Headphone jack stopped work.
I would recommend this to a friendControllers quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sadly as expensive as these controllers are they do not last long
No, I would not recommend this to a friendNot recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not recommended for any sports games that make you click L3.
No, I would not recommend this to a friendSeems to be defective
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this controller and it was defective out the box wouldn’t respond on the right bumper. I exchanged it and the connect button wouldn’t disengage so it wouldn’t constantly be searching to pair with the Xbox. Finally settled on a Red controller.
No, I would not recommend this to a friendBought what was supposed to be a brand new item...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this controller brand new from the Best Buy app and never did it say refurbished item. If that was the case I wouldn’t have bought it. Also only reason why I can tell that it wasn’t new because the controller was dirty and had some blemishes.
No, I would not recommend this to a friendIt’s ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok, it continues to break in the same spot over and over.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry to hear that you're experiencing a problem with your new Xbox wireless controller. The good news is that every Xbox controller comes with a 90-day limited manufacturer's warranty, so we urge you to reach out to Xbox Support for assistance here: https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Not durable!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know how many wireless controllers I’ve bought my son. He goes through them like drawls ::shrugs:: These Xbox controllers are crappy! Owned it for less than a month and the port where you plug in your headset is already shot (not working for him.)
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with the headset jack on your son's new Xbox wireless controller. If it's still within Best Buy's return period, we recommend exchanging it for a new one. Otherwise, we recommend contacting Xbox Support for assistance under the manufacturer's warranty here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Thumb stick broken
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought brand new first week March 2020 then by second week May 2020, the left thumb stick was broken keep wandering when not being moved. Last 3 new remotes in 4 years all have had broken thumb sticks on controllers in short time of use. Very poorly made.
I would recommend this to a friendExternal and Internal malfunction
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The controller shuts off on its own. While I am playing and I press and hold a button, the controller shuts off. The cursor keeps moving down to the bottom right corner of the television. I think there is something wrong with the right analog stick.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello there,
We're sorry that there's an issue with your Xbox wireless controller. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, Xbox Support may be able to help! Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. Contact Xbox Support here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Xbox controller
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Normal xbox controller. Nothing special about it..
No, I would not recommend this to a friendBroke within a week
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very happy. We had to exchange within the week after breaking
No, I would not recommend this to a friendSTICK DRIFT!!!!!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I’ve had the controller for about 2 or so weeks. Only used it for about 30 mins, and the stupid left stick got stick drift. Not even after 30 mins of using this. I’d expect this from a used controller, but not from a new controller.
No, I would not recommend this to a friendAnother one bites the dust.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 5 months and then the drifting started happening.
No, I would not recommend this to a friendFor my son
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He wish he had purchased the one with the cord. due to needing batteries
I would recommend this to a friend