Customer Ratings & Reviews
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the Xbox Wireless Controller's vibrant colors, high-quality build, and ease of use. Many appreciate its comfortable grip, stylish design, and excellent wireless functionality. Positive feedback also highlights its compatibility with various devices and generally good battery life. A small percentage of users reported experiencing stick drift.
This summary was generated by AI based on customer reviews.
Defective item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my son cuz he needed a new controller for his Xbox one.. But returned it the next day cuz the LB button didn't work. He couldn't heel himself on Call of Duty Black Ops 4
No, I would not recommend this to a friendDO NOT BUY!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had this remote control and it stopped working after 2 months of use. i messed up not getting the extended warranty thinking remotes last long. But a different looking remote won't last
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry that you're experiencing a problem with your new Xbox wireless controller. The good news is that every Xbox controller comes with a 90-day limited manufacturer's warranty; we recommend reaching out to Xbox Support for assistance here: https://aka.ms/AA4w2z7
Hope that helps,
Chuck
Xbox Customer Care
Did not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible customer service, it was given as a gift and when it was returned to the store for exchange they refused to take it, so i took it to your competitor and they exchanged it. I will never buy from you again.
No, I would not recommend this to a friendWon’t last very long
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure you buy the warranty! Great function while it works but dead in less than 60 days. Unfortunately it is the best controller that is affordable.
I would recommend this to a friendLasted 16 days
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 16 days only & totally just died. 1 day past being able to return it. I should have gone to Walmart they have at least 30 days. I’m done with Best Buy forever
I would recommend this to a friendBrand New Controller Broken when opened
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The controller was broken from the moment we took it out of the box. It’s constantly disconnecting from our Xbox 1X. And a piece of the plastic looks like it’s falling off the controller.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're very sorry to hear that you experienced these issues with your new controller. If you haven't already, we recommend returning it to Best Buy for an exchange. If it's no longer within the return period, please reach out to Xbox Support for assistance here: https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Cheap
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good! Owned it for a week and the left analog stick was already pulling my reticle to the left. It has never been dropped. Don’t use anymore. Was a waste of my money.
No, I would not recommend this to a friendBroke 2nd day
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not even 2 full days and the left hand grip assembly has come loose and right thumb stick tracks on its own. Would give zero stars if possible. Pathetic piece of hardware
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Steve,
We're sorry that there's an issue with the grip and thumstick on your new Xbox wireless controller. If it's still within Best Buy's return period, we recommend exchanging it for a new one. Otherwise, please reach out to Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
bad purchase
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Xbox remotes are terrible and this one is no exception. We treated it like gold and it broke at 91 days. Neither Best Buy or the manufacturer would stand by it.
No, I would not recommend this to a friendPoor joystick quality I swear, I play REGULARLY T
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Man for as much as I play madden and COD MULTIPLAYER , I SURE WISH THESE JOYSTICKS WOULD LAST LONGER THAN 2-4 MONTHS OF SOLID EVERYDAY PLAYING TIME LOL
I would recommend this to a friendDid not work from day 1
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The controller is not good enough none of the head phones work good with it my son was unable to communicate with others We couldn’t get it exchanged or refunded
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with your son's Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. If it's still within the warranty period, we recommend contacting Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Not for Xbox 360
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay, so call me stupid, but there was NOTHING on the packaging that indicated this controller would NOT work for an Xbox 360. So I ended up needing to return it. Caveat emptor!
No, I would not recommend this to a friendIt broke already
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not sure as where these gadgets are made, but I am a little mad because the remote broke already. I have to take it back to BB for a refund or exchange. The little toggles are very fragile for kids ...
No, I would not recommend this to a friendNever buy anything Xbox.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never buy anything Xbox. To play a majority af Xbox games you have to pay a membership online to get the games to work. The online membership costs around $100 per year. Go PlayStation.
No, I would not recommend this to a friendStopped working after a week of usage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my little brother as a gift, and he used it for about a week. Then told me he had switched to a different one because it wasn’t working anymore.
No, I would not recommend this to a friendGOOD BUT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good controller but the one star is for packaging. it was beyond smushed like it was dropped and stepped on and picked up and packaged anyways. the controller was even poking out from one of the corners
I would recommend this to a friendJoysticks Suck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know what it is about the Xbox 1 controls, but the left joy stick is constantly getting stuck. I have bought several and the sticks continue to get stuck.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello there,
We're sorry to hear there's an issue with the left thumbstick on your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty so, if it's still within the warranty period, we recommend contacting Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Xbox controller
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt work as I was told by employee. I like to know when I buy something if it really works because it makes me feel bad when I have to return it.
No, I would not recommend this to a friendUnfortunately it didn't work :(
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The controller did not work properly so we had to return it. We loved the color so it was sad that none like this one were left; however, the return went smoothly!
No, I would not recommend this to a friendButtons don’t respond and it fails to connect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was really disappointed in my purchase because I couldn’t return it or get an exchange the buttons don’t respond and both remotes I purchase fail to connect
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Luis,
We're sorry that there are issues with your Xbox wireless controllers. If you're unable to return or exchange your controllers, Xbox Support may be able to help! Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. We recommend contacting Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care