Customer Ratings & Reviews
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the Xbox Wireless Controller's vibrant colors, high-quality build, and ease of use. Many appreciate its comfortable grip, stylish design, and excellent wireless functionality. Positive feedback also highlights its compatibility with various devices and generally good battery life. A small percentage of users reported experiencing stick drift.
This summary was generated by AI based on customer reviews.
stopped working 3 days after purchasing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the left analog stick had glitches while playing where it would pull back in game and then the whole left side of the controller completely stopped working.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry to hear that there's an issue with your new Phantom White Xbox wireless controller. If it's still within Best Buy's return period, we urge you to return it to Best Buy for an exchange. Otherwise, every Xbox controller comes with a 90-day limited manufacturer's warranty. We recommend reaching out to Xbox Support for assistance here: https://aka.ms/AA4w2z7
Hope that helps,
Chuck
Xbox Customer Care
Item kept in good condition but no longer works!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item stopped working 1 month after purchase. All buttons except for “B” have stopped responding and controller is now useless.
No, I would not recommend this to a friendNot Happy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Controller went out in less than 6 months of purchase. Will never purchase another controller without the additional warranty. Couldn’t believe it wasn’t covered.
No, I would not recommend this to a friendAverage and Overpriced
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing special just paying for the color in which controller is overpriced no elite functions not even updated to the Series S model
No, I would not recommend this to a friendCrap
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Xbox controllers suck. They last for a few months and then the joy sticks start having problems. Buy a PlayStation instead
No, I would not recommend this to a friendBroken already
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this offline brand new during the holidays due to it being on sell. The buttons and joystick already mashed in. Never again will I buy online
No, I would not recommend this to a friendNot good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphone jack is not working after a couple of weeks. The spinning motors inside the controller are making funny noises as well.
No, I would not recommend this to a friendGarbage
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.5 months of gentle use and the headphone jack no longer functions- just quit one day. So annoying and extremely disappointing.
No, I would not recommend this to a friendNot able to turn on after a few days
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controller would not turn on when using batteries. Had to use the plug to be able to use it.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with your new Xbox wireless controller. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, please reach out to Xbox Support for assistance under its 90-day limited manufacturer's warranty here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Worst controller
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wont stay connected to the xbox unless u stand right by it. Warranty sucks. Didn't get a chance to even use it and now the warranty ran out so I can't return it.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry that you're having connection issues with your Xbox Wireless Controller. Disconnects can be caused by a few different things, ranging from weak battery to competing wireless devices. Go here to troubleshoot (and hopefully resolve) the issue: https://support.xbox.com/en-US/xbox-one/accessories/wireless-controller-disconnects
Hope that helps,
Chuck
Xbox Customer Care
Broken controller
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Opened this on Christmas morning, just to find out that it wouldn't connect to the Xbox. Returned it with no problems and exchanged it.
No, I would not recommend this to a friendController problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked less than 3 times and stopped working. I have not been able to play game nor return it since purchase. So disappointing
No, I would not recommend this to a friendI hate this controller
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buy the warranty!!! ive returned this about 10 because the left analog stick will stop working. actually bought a ps4 just because of it!
No, I would not recommend this to a friendI ordered a red controller
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered a red controller for my sons birthday and received a blue and grey controller that says swapped on the box. Not okay!!
No, I would not recommend this to a friendRemote
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wrong remote for my son Xbox series s. When I went to exchange the remote I had for a red one. I was given an old model
No, I would not recommend this to a friendDrifting right out of box
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drifting right out of the box. Known Xbox problem and doesn't seem to be getting any better. Wake up xbox!
No, I would not recommend this to a friendThe extra controller was not working at all.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got an extra controller when purchasing my new X Box and the control did not work at all. I am not saying it is not a good product, just bad experience.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey Albert,
We're sorry that you've had a bad experience with your new Xbox Wireless Controller. If your purchase is within the return period, please return it to Best Buy for an exchange.
If it's outside Best Buy's return period, then you're still in luck - every controller comes with a 90-day limited warranty. Please reach out to Xbox Support for help with repair or replacement: https://support.xbox.com/en-US/xbox-one/accessories/wireless-controller-broken-wont-work
Hope that helps,
Chuck
Xbox Customer Care
Battery Performance Poor
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The batteries in this thing hardly ever work. Needs recharging constantly.
No, I would not recommend this to a friendPoor quality materials
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had 3 of these Microsoft controllers go bad within a month or 2 poor quality materials the triggers squeek and the joysticks make weird noises also.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey Smokey,
We're sorry that you've had issues with your Xbox Wireless Controllers. Each controller comes with a 90-day limited warranty, so you should be covered. Please reach out to the Xbox Support team for help with repair or replacement: https://support.xbox.com/en-US/xbox-one/accessories/wireless-controller-broken-wont-work
Hope that helps,
Chuck
Xbox Customer Care
i love xbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this controller looks perfect but it doesn’t even turn on i have to use a usb for it to work. can i return it to get a new one?
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry that there's an issue with your Xbox wireless controller. If you haven't already exchanged it for a new one, please check Best Buy's return policy here: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014
If you're unable to return your controller, every new Xbox controller comes with a 90-day limited manufacturer's warranty. We recommend contacting Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care