Customer Ratings & Reviews
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the Xbox Wireless Controller's vibrant colors, high-quality build, and ease of use. Many appreciate its comfortable grip, stylish design, and excellent wireless functionality. Positive feedback also highlights its compatibility with various devices and generally good battery life. A small percentage of users reported experiencing stick drift.
This summary was generated by AI based on customer reviews.
Joysticks had drift right out of the box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Title says it all, but not much you can do since most aftermarket controllers are garbage and I'd rather use the branded product anyway.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey Joel,
We're sorry that there's an issue with your new red Xbox wireless controller. If it's still within Best Buy's return period, we recommend exchanging it for a new one. Otherwise, every Xbox controller comes with a 90-day limited manufacturer's warranty. We recommend reaching out to Xbox Support for assistance here: https://aka.ms/AA4w2z7
Hope that helps,
Chuck
Xbox Customer Care
Quality is not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this controller for about a month. A button sticks all the time and the controller always tells me low battery
No, I would not recommend this to a friendOrder was canceled automatically
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Order was canceled automatically without any notification much before the collection date causing so much inconvenience.
No, I would not recommend this to a friendTerrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a replacement remote because the original had issues with the buttons sticking. No surprise; this one does the same. Xbox is junk.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry that you've experienced a problem with your new Xbox wireless controller. Every Xbox controller comes with a 90-day limited manufacturer's warranty, so we recommend reaching out to Xbox Support here: https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
crap
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just stopped working last night. Bought this, for my son, for Xmas. Not 4 months later it just doesn't work.
No, I would not recommend this to a friendDefective
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had to exchange his controller 3 times already and now a fourth time. Top left analog defects in a day or so.
No, I would not recommend this to a friendNot good for shooter games
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you play shooters than I would not suggest this controller after playing a week my RT was stuck to the point where I couldn’t push it down
No, I would not recommend this to a friendController drift on a new controller
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waited too long and now I am unable to return this controller...This thing has drift right out of the box, so frustrating!
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello there,
We're sorry that there's an issue with drift on your Night Ops Camo Xbox wireless controller. If it's too late to exchange the controller with Best Buy, Xbox Support may be able to help. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. Reach out to them here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Broken controller
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4 months in and controller is finicky. The left stick jumps 2 or 3 times when trying to move one. Disappointed
No, I would not recommend this to a friendTotal crap, would not stay connected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total crap, would not stay connected to Xbox. Would disconnect constantly, tried on two different Xbox’s with the same results
No, I would not recommend this to a friendNot good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The controller did not work and needed to be exchanged. Disappointed as this was given to our grandchild for his birthday.
No, I would not recommend this to a friendŚhītQuality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t but this śhīt it’s so aŠś Rb button stopped working 3 months into my buying it brand new buy the newer ones
No, I would not recommend this to a friendFrequently disconnects from the Xbox
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a new controller and every time I use it I frequently have to reconnect it because I will lose connection during games
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey Nick,
We're sorry to hear there are connection issues with your new Xbox wireless controller. Random disconnects can occur for multiple reasons, including low battery and competing wireless devices. Please troubleshoot the problem with Xbox Support here: https://aka.ms/AA4w2z7
Hope that helps,
Chuck
Xbox Customer Care
They sure don’t make controllers like they use to
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Analog stick began drifting after 1 month of nightly use. I’ve had to return so many of these for controllers it’s sad.
No, I would not recommend this to a friendJunk.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left joy stick is guaranteed to stop working. 3 controllers, 3 dead left joysticks. If you buy one get the protection plan.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that you're experiencing an issue with your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty so if it's still within the warranty period we recommend contacting Xbox Support for help here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Xbox remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Almost 2 months and my son just told me the right upper button is not working. Not what I wanted to hear so soon.
No, I would not recommend this to a friendWouldn't recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved it at first but then we realized that the analog stick was broken and our characters would run on their own.
No, I would not recommend this to a friendTurns off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While playing, the controller continuously turned off for no apparent reason. Constantly doing that caused 2k to not be enjoyable. Jeez!!!!
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry to hear that you're experiencing issues with your new Xbox Wireless Controller. Sudden disconnects can occur for multiple reasons, including low battery life and competing wireless devices. For troubleshooting help, go here: https://support.xbox.com/en-US/xbox-one/accessories/troubleshoot-wireless-controller
Hope that helps,
Chuck
Xbox Customer Care
Controller
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The d-pad stop working after a week. I haven’t touched it since and the LB and RB sometimes moves on its own
No, I would not recommend this to a friendIssue Out of Box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.X Button is Inconsistent Out of Box. Now the store is closed and I cannot return the product or trade in for a replacement
No, I would not recommend this to a friend