Customer Ratings & Reviews
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the Xbox Wireless Controller's vibrant colors, high-quality build, and ease of use. Many appreciate its comfortable grip, stylish design, and excellent wireless functionality. Positive feedback also highlights its compatibility with various devices and generally good battery life. A small percentage of users reported experiencing stick drift.
This summary was generated by AI based on customer reviews.
TRASH!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage!!! Buttons stick and toggle sticks wonder constantly. Worst Xbox controller I’ve ever owned.
No, I would not recommend this to a friendSucks wouldn't buy again.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The button got stuck and ruined it. I recommend buying the newer controllers that are USB type c.
I would recommend this to a friendJoysticks don’t work they jus got to the left
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad controller the joysticks don’t work it goes left n right doesn’t me play and it’s in perfect condition
No, I would not recommend this to a friendtrash
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these basic white and black ones are garbage hate them i always get a colored one they work and last longer.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty so if it's still within the warranty period we recommend reaching out to Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not backwards compatible with Xbox 360. (these extra words added to meet minimum letter requirements.)
No, I would not recommend this to a friendXbox wireless controller back to manufacturer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a year and new product is needed. These products should be returned to manufacturer when they fail.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty so if you're still within the warranty period, we recommend reaching out to Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
poor quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this controller was horrible. The toggle switches and buttons stopped working within the first week.
No, I would not recommend this to a friendDefective after a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this controller for my husband and he’s had it less than a month, it already stopped working :(
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with your husband's new Xbox wireless controller. Since it sounds like the controller is still within its 90-day limited manufacturer's warranty period, we urge you to reach out to Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Get things back instock
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got my order from this store so I canceled it after 2weeks so I had 2 drive far to get from GameS
No, I would not recommend this to a friendCheaply made
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have bought more Xbox controller then I can I really afford and count They are made terribly cheap
No, I would not recommend this to a friendExpensive and broken within a week!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within one week of purchasing the controller the left Joystick had stick drift (moved without touching it)
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with your new Xbox wireless controller. If it's still within Best Buy's return period, we recommend exchanging it for a new one. Otherwise, please contact Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Came Broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the controller and was delivered with delay triggers. Returned it and got a new one with the same issues.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Adam,
We're sorry that you're experiencing issues with your new Xbox wireless controller. If there's still a problem, we urge you to reach out to Xbox Support to help troubleshoot: https://aka.ms/AA4w2z7
Hope that helps,
Chuck
Xbox Customer Care
Why do you need two.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Why did I purchase two controllers if only one player can play at a time? Waste of money.
No, I would not recommend this to a friendGreat if you want money to be wasted
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this for 6 months and it broke. It does everything that Xbox remote needs to do nothing special
No, I would not recommend this to a friendBroke after 2 weeks
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The paddle button broke after only about 2 weeks and no extra protection on it. Worthless product.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry that there's an issue with your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft so we recommend contacting Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Broken
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Joystick broke after 2 months. Like literally the plastic broke from about 5 hrs of play a week
No, I would not recommend this to a friendNot purchased for me but a gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I find this to be way overpriced . Microsoft can afford to reduce its items considering every household has one
No, I would not recommend this to a friendBad Controller
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bumper broke very quickly and easily, and warranty is so poor with Microsoft products.
No, I would not recommend this to a friendCheap controllers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the controller started sticking right away. Very poor quality wouldn't recommend buying.
No, I would not recommend this to a friendNot so good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headset does not work on this controller but works on the rest so not to sure about it.
No, I would not recommend this to a friend