Customer Ratings & Reviews
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the Xbox Wireless Controller's vibrant colors, high-quality build, and ease of use. Many appreciate its comfortable grip, stylish design, and excellent wireless functionality. Positive feedback also highlights its compatibility with various devices and generally good battery life. A small percentage of users reported experiencing stick drift.
This summary was generated by AI based on customer reviews.
Just don't.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's a reason that there is a class action lawsuit against Microsoft for their controllers!
No, I would not recommend this to a friendUseless without warranty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The last time I ever buy a controller without the warranty. A month of use and already starting to not work.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with your new Xbox wireless controller. Every Xbox controller comes with a 90-day limited manufacturer's warranty, so we recommend contacting Xbox Support to troubleshoot the problem here: https://aka.ms/AA4w2z7
Hope that helps,
Chuck
Xbox Customer Care
Headphone port on multiple controllers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought 2 of these, and both had to be returned due to the headphone port messing up in the first day.
No, I would not recommend this to a friendDidn’t work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased an open box wireless remote because it was $7 cheaper but didn’t work had to return it.
No, I would not recommend this to a friendPoor quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working a few days after the 90 day warranty expired. Definitely not worth the price.
No, I would not recommend this to a friendNot good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered it and would connect to my Xbox but wouldn’t do anything else so had to return the item
No, I would not recommend this to a friendThis controller looks cool but sucked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This controller looks really cool but the quality was awful! Bought one for my husband and it broke within 3 days
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry to hear that your husband's new Xbox wireless controller is having issues. If it's still within Best Buy's return period, we recommend returning it for an exchange. Otherwise, please reach out to Xbox Support for assistance here: https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Ordered x-box wireless controller
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.received a knock off Nimbus wireless controller that has no way of charging it and cant even be used, what a waste of $50.00
No, I would not recommend this to a friendOpen box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons are stuck with visible cracked battery lid, i have to rerun it for a new one, and I go it exchanged without hassle.
I would recommend this to a friendWant refund
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Multiple buttons have already stopped working altogether and I haven’t even had it for 2 weeks.
No, I would not recommend this to a friendBroken
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Xbox cannot make controllers, they wear out way too fast and the left joy stick is stuck.
No, I would not recommend this to a friendReturned
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned to expensive returned consul same price with no ability to play blue ray or any games you own on cd
No, I would not recommend this to a friendNot a fan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For $5 less than the upgraded versions. Not worth it to me, I’d rather pay another 5 bucks to get better quality
No, I would not recommend this to a friendFlimsy Joke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nearly impossible to get Microsoft to replace and Best Buy’s return policy is a joke. Maybe just get a PS4 instead.
No, I would not recommend this to a friendBad controller
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although it is Microsoft unit, it does not connect properly. Am returning to store, am disappointed.
No, I would not recommend this to a friendBroke Almost Immediately
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a gift. A few weeks of use and the joysticks stopped working correctly. Past the return period
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey Josh,
We're sorry that there's an issue with your new Xbox wireless controller. Every Xbox controller comes with a 90-day limited manufacturer's warranty, so we urge you to reach out to Xbox Support for assistance here: https://aka.ms/AA4w2z7
Hope that helps,
Chuck
Xbox Customer Care
XBox controller
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working about 1 month after purchase. Tried to return, told there was nothing they could do.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry to hear there's an issue with your new gray/blue Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty so we recommend reaching out to Xbox Support for assistance here: https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Do better!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great. Poor quality and no durability. Too expensive to have these issues.
No, I would not recommend this to a friendJust quit working out of nowhere not even a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.don't ever buy this one it quit working out of nowhere for no reason its not even a month old
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's a problem with your Sport Red Xbox wireless controller. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, please contact Xbox Support for assistance under its 90-day limited manufacturer's warranty: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Defective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working properly in less than 1 month but just after being returnable ☹️
No, I would not recommend this to a friend