Customer Ratings & Reviews
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the Xbox Wireless Controller's vibrant colors, high-quality build, and ease of use. Many appreciate its comfortable grip, stylish design, and excellent wireless functionality. Positive feedback also highlights its compatibility with various devices and generally good battery life. A small percentage of users reported experiencing stick drift.
This summary was generated by AI based on customer reviews.
Headphone Jack stopped working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ugh seriously return is out of date and the headphone Jack stopped working rip off
No, I would not recommend this to a friendBad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace controller wouldn't stay connected right out of the box. Defective
No, I would not recommend this to a friendControl
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had issues with product try exchanging for new one but couldn’t
No, I would not recommend this to a friendJunk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right bumper stopped working correctly a week after I could no longer return it.
No, I would not recommend this to a friendDefected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love best buy but hate this controller something is defected in the mic port makes everything sound lower
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry that you're experiencing an issue with your Xbox Wireless Controller. If you haven't already exchanged it through Best Buy, your controller also comes with a 90-day limited warranty. Please contact Xbox Support for help in getting your controller repaired or replaced: https://support.xbox.com/en-US/xbox-one/accessories/wireless-controller-broken-wont-work
Hope that helps,
Chuck
Xbox Customer Care
Looks good, but does not work.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned 2 of these controls and they all seem to do the same. The analogs move themselves .
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry to hear that you've experienced an issue with your Xbox wireless controller. If you still have your controller and it's within Microsoft's 90-day limited manufacturer's warranty, we recommend reaching out to Xbox Support for assistance here: https://aka.ms/AA4w2z7
Hope that helps,
Chuck
Xbox Customer Care
Jada
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I brought it aint work I could not return because I lost the box to it.
No, I would not recommend this to a friendBroken
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The controller triggers continued to break within 1week of general use or came defective.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello there,
We're sorry that there's an issue with the trigger buttons on your new red Xbox wireless controller. If it's still within Best Buy's return period, please exchange it for a new one. Otherwise, we recommend contacting Xbox Support for assistance here: https://aka.ms/AA4w2z7
Hope that helps,
Chuck
Xbox Customer Care
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had to replace this controller 5 times it breaks easily and stops working with the system
No, I would not recommend this to a friendDrifting!!!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for about 3 months before the controller started to drift. Not good
No, I would not recommend this to a friendHeadphone jact stop working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After owning this controller for about 1 month the headphone jack stop working.
No, I would not recommend this to a frienddont buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we bought 3 of these and just opened them up and not one of them work all garbage
No, I would not recommend this to a friendDoesn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it a month ago for my grandson and he said today it doesn't turn on
No, I would not recommend this to a friendBreaks to easily
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These controller break way to easily. You should just buy a elite controller
No, I would not recommend this to a friendLeft thumbstick broke after 2 weeks of use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controller broke after using for two weeks.wouldn buy that controller again
No, I would not recommend this to a friendNot impressed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this controller for less than a month and the left analog stick stopped working
No, I would not recommend this to a friendIt has drift on the right stick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has drift on the right stick out of the box. And I know can't return it
No, I would not recommend this to a friendPoor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controller didn't work. For the price one would think it would be made better.
No, I would not recommend this to a friendBroken after 2 months gifted on Christmas
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as gift and paddle gave out recently when gifted on Christmas.
No, I would not recommend this to a friendXbox controller
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Die in 4 month bought insurance but the dont make it anymore so had to get different ones.
No, I would not recommend this to a friend