Customer Ratings & Reviews
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the Xbox Wireless Controller's vibrant colors, high-quality build, and ease of use. Many appreciate its comfortable grip, stylish design, and excellent wireless functionality. Positive feedback also highlights its compatibility with various devices and generally good battery life. A small percentage of users reported experiencing stick drift.
This summary was generated by AI based on customer reviews.
Good when working!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product keeps disconnecting from my Xbox, IT makes for a very frustrating situation
No, I would not recommend this to a friendDAMAGED
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left stick not working. Returned and replaced with a different model.
No, I would not recommend this to a friendPoor manufacturing
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was broken when purchased and due to covid unable to return or exchange
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Tyler,
We're sorry that there's an issue with your Xbox wireless controller. If you're unable to exchange it for a new one with Best Buy, we recommend contacting Xbox Support for assistance under its 90-day limited manufacturer's warranty here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Damaged button
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This came with a damaged button on the controller I need a return or exchange.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Danny,
We're sorry that there's an issue with one of the buttons on this Xbox wireless controller. If you're unable to exchange it through Best Buy, please reach out to Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Drifting right out of the box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Controller is drifting right out of the box cursor pulls down and to the left
No, I would not recommend this to a friendWack
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Xbox controller needs batteries and it’s wack because it’s just Xbox in general
No, I would not recommend this to a friendDo Not Recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons stay stuck. And headphone jack stopped working within a week.
No, I would not recommend this to a friendDid not function.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned. It did not work. Sold as open box in excellent condition.
No, I would not recommend this to a friendMany buttons stopped Working after a few days
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only used it for a few days, and my use was light. Multiple buttons stopped working
No, I would not recommend this to a friendPoor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible quality. Defective! Stick sway within 24 hours. DO NOT BUY
No, I would not recommend this to a friendWas a week old exchange. Brand new
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Week old exchange. Brand new out of the box. Red controller. Plan to return due to defect.
No, I would not recommend this to a friendMake sure you buy the warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The joystick breaks after about 3 months. The warranty is the only way it is worth purchasing.
No, I would not recommend this to a friendMicrosoft needs to upgrade there quality on joystk
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome color but the joystick quality sucks in these I swear.
I would recommend this to a friendnever again
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wouldn't buy again........................................
No, I would not recommend this to a friendBroke very quickly
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphone jack on this stopped working working 2 months of buying this item
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with the headset jack on your gray and blue Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty so we urge you to contact Xbox Support asap for assistance here: https://aka.ms/AA4w2z7
Hope that helps,
Chuck
Xbox Customer Care
Xbox Controller
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was defective both times during shipment so I had to return them!
No, I would not recommend this to a friendDid not work
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This did not work after 2 days . am VERY sceptical bout getting another one
No, I would not recommend this to a friendBroken joystick wishin hours of purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My left joystick completely broke in under 2 hours of gameplay- geek squad service plan to the rescue!
I would recommend this to a friendNot good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this cuts out all the time This is a rip off
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey Matt,
We're sorry you're experiencing issues with your new Xbox Wireless Controller. Disconnects can happen for several different reasons, including low battery and obstructions. For help in troubleshooting and resolving the problem, please go here: https://support.xbox.com/en-US/xbox-one/accessories/troubleshoot-wireless-controller
Hope that helps,
Chuck
Xbox Customer Care
Working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It still working but I then found the some control for a better price and target
No, I would not recommend this to a friend