Customer Ratings & Reviews
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the Xbox Wireless Controller's vibrant colors, high-quality build, and ease of use. Many appreciate its comfortable grip, stylish design, and excellent wireless functionality. Positive feedback also highlights its compatibility with various devices and generally good battery life. A small percentage of users reported experiencing stick drift.
This summary was generated by AI based on customer reviews.
Malfunction
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this controller because it kept losing sync with my Xbox every 20-30 minutes.
No, I would not recommend this to a friendXbox one controller with Bluetooth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the controller buttons sticks, it takes away from gaming
No, I would not recommend this to a friendBroke down after 30 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The right controller Stick doesn't work anymore it goes alll the way up.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry that there's an issue with the right thumbstick on your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty so we recommend contacting Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy it, it is waste of money. I wouldn’t recommended anyone
No, I would not recommend this to a friendTerrible piece of plastic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within a month sticks are to fragile continue to break on these.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with the thumbsticks on your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft so we urge you to reach out to Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Barely 7 months old and bumpers are shot
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't last long sry sl. Not a heavy gamer not sure why they don't work
No, I would not recommend this to a friendController lasted 4 months before Joystick drift
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controller lasted 4 months before Joystick drift left the controller unusable.
No, I would not recommend this to a friendDidnt last
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So disappointed my child used for less than 2 weeks and the button broke
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Kayshel,
We're sorry that there's an issue with one of the buttons on your Xbox wireless controller. If it's still within Best Buy's return period, we recommend exchanging it for a new one. For more information on Best Buy's return policy, go here: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014
Hope that helps,
Chuck
Xbox Customer Care
It doesn't work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First use: sound doesn't work. Second use: everything stops working.
No, I would not recommend this to a friendLasted 3 weeks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had 3 weeks and the left stick is stuck in forward position.
No, I would not recommend this to a friendXbox controllers seem very disposable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work when we got it. Drifting as soon as it was connected
No, I would not recommend this to a friendNo
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was also cheaper at amazon it’s better to shop around first
No, I would not recommend this to a friendBroke in 15 days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke in just over 14 days unable to return.Very disappointed
No, I would not recommend this to a friendbe careful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This open box didn't work. Price was nice, customer service made it right
No, I would not recommend this to a friendBroken
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Neither of the shoulder or trigger buttons worked , had to retun it
No, I would not recommend this to a friendDrifting as soon as I unboxed it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thing was drifting worse than a gypsy right out the box. Trash
No, I would not recommend this to a friendnot worth it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we bought this at the end of February it only worked for 2 months.
No, I would not recommend this to a friendStraight out the box A button is broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controller was mess up out the box! I spent $65 on broken controller
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello there,
We're sorry that there's an issue with your new Xbox wireless controller. If it's still within Best Buy's return period, we recommend exchanging it for a new one. Otherwise, please reach out to Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Buy insurance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slid off my couch and broke. Only had it for about two weeks.
No, I would not recommend this to a friendXbox One Controller
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will be returning this item. The left trigger no longer works.
No, I would not recommend this to a friend