Customer Ratings & Reviews
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the Xbox Wireless Controller's vibrant colors, high-quality build, and ease of use. Many appreciate its comfortable grip, stylish design, and excellent wireless functionality. Positive feedback also highlights its compatibility with various devices and generally good battery life. A small percentage of users reported experiencing stick drift.
This summary was generated by AI based on customer reviews.
Badly made from factory
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Left thumb stick breaks easily this is the second controller that have broke on me.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry to hear that you've run into an issue with your Xbox wireless controller. Every Xbox controller comes with a 90-day limited warranty so we recommend reaching out to Xbox Support for assistance here: https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse controller ever had it a week and the buttons stopped working
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry that there's an issue with your new Sport Red Xbox wireless controller. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, please reach out to Xbox Support for assistance under its 90-day limited manufacturer's warranty here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Broken
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son got this for Christmas the the A button doesn’t work.
No, I would not recommend this to a friendTerrible
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Played on infrequently for less than a year and it no longer works.
No, I would not recommend this to a friendBad experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this controller, It broke within two days. I had to return it. Second one broke in one day.
No, I would not recommend this to a friendbutton stopped working.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Top R bottoms stopped working after 3 weeks. Having a hard to replacing the item.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry to hear that you've experienced an issue with your new Xbox wireless controller. We recommend that you contact Xbox Support for assistance here: https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Worked less than a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what we were expecting and could not return due to the Pandemic
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry that there's an issue with your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty so we recommend contacting Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
It does not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son received this for Christmas and it worked for 3 days and now does not work
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey Timmy,
We're sorry to hear that there's an issue with your son's new Xbox wireless controller. Every Xbox controller comes with a 90-day limited warranty, so we recommend reaching out to Xbox Support for assistance here: https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
RB button already broke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Taking it to a best buy store today to see if they can exchange it for a new one
No, I would not recommend this to a friendController not fully functioning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return the controller. It wasn't working right out of the box.
No, I would not recommend this to a friendFaulty controller looses connection between games
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came out faulty disconnects randomly and just starts bugging out
No, I would not recommend this to a friendWrong controller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered a blue controller but received a black one.
I would recommend this to a friendUsed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fortnite code had already been used. Disappointing Christmas morning
I would recommend this to a friendleft joy stick came broken
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I’m playing a game my character moves without me moving him
No, I would not recommend this to a friendNot impressed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After one week of use the audio port is already going out.
No, I would not recommend this to a friendKeeps disconnecting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this controller as it seems to keep disconnecting from my Xbox One.
I would recommend this to a friendReally?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it brand new and the audio input for plugging in a headset doesn’t work.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey Micah,
We're sorry to hear that you're having an issue with the audio jack on your new Xbox Wireless Controller. If it's still within Best Buy's return period, we recommend exchanging it for another one. Otherwise, every controller comes with a 90-day limited warranty from Microsoft. If it's still within the warranty period, please reach out to Xbox Support for assistance here: https://support.xbox.com/en-US/xbox-one/accessories/wireless-controller-broken-wont-work
Hope that helps,
Chuck
Xbox Customer Care
Eh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right bumper is already broken a month after i bought it
No, I would not recommend this to a friend- Pros mentioned:Color
nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it was a good controller i liked it a lot the color was great
I would recommend this to a friend Ok
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was ok just over priced like all video game stuff!
No, I would not recommend this to a friend