Customer Ratings & Reviews
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the Xbox Wireless Controller's vibrant colors, high-quality build, and ease of use. Many appreciate its comfortable grip, stylish design, and excellent wireless functionality. Positive feedback also highlights its compatibility with various devices and generally good battery life. A small percentage of users reported experiencing stick drift.
This summary was generated by AI based on customer reviews.
Wasn’t working with second remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not work along with original remote could only use alone
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry to hear there's an issue connecting this Xbox wireless controller alongside your original one. This is an unusual problem, so we recommend troubleshooting the issue with Xbox Support here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to returned stayed on all the time. Had to removed batteries to turn off
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The left joystick broke two weeks after we bought it.
No, I would not recommend this to a friendLasted a week
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broken within the first week with minimal use. Junk
No, I would not recommend this to a friendWon't connect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ever since I got it, hasn't been connecting to my Xbox one.
No, I would not recommend this to a friendBroken
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke second month................,,,,,,,,,,,,,,,,
No, I would not recommend this to a friendThis item was purchased with a stolen credit card.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item wAs purchased with a stolen credit card. I do not have this item.
No, I would not recommend this to a friendTerrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The analog stick falls out of place if you're an intense gamer. Get the elite controller.
No, I would not recommend this to a friendNo good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Xbox one controller has a tendency to have buttons that stick. A lot!
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Brad,
We're sorry to hear that you're having an issue with the buttons on your new Xbox wireless controller. Every controller comes with a 90-day limited warranty, so if you're still within the warranty period we recommend reaching out to Xbox Support for assistance here: https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
It stopped working so quickly I barely got to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working so quickly I barely got to use It twice
No, I would not recommend this to a friendAfter 10 days stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does not work anymore. I have replaced the batteries and does not work
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that you're experiencing issues with your new Xbox wireless controller. The good news is that every Xbox controller comes with a 90-day limited manufacturer's warranty, so we recommend reaching out to Xbox Support for assistance here: https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Broke within s week
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.never took it back to return since I live far. basically it
No, I would not recommend this to a friendNot good set
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They never work and you guys didn’t want to exchange them
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Gigi,
We're sorry that there's an issue with your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. If it's still within the warranty period, we recommend contacting Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Poor quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some buttons stopped working within 4 months of use.
No, I would not recommend this to a friendNot good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drift within a few months. This was not a good experience.
No, I would not recommend this to a friendDidn’t last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked well for the first 6 months and then quit.
No, I would not recommend this to a friendBroken
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stick on it was already broken right when I took it out the box
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with one of the thumbsticks on your new Xbox wireless controller. If it's still within Best Buy's return period, we recommend exchanging it for a new one. Otherwise, please contact Xbox Support for assistance here: https://aka.ms/AA4w2z7
Hope that helps,
Chuck
Xbox Customer Care
Already quit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this item and it already quit!! Very disappointed
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Taylor,
We're sorry that there's an issue with your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty so if it's still within the warranty period we recommend reaching out to Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Frustrated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it home out of the package and it doesn't work!
No, I would not recommend this to a friendYup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Same thing I never purchase this so idk how to write a review for this
No, I would not recommend this to a friend