Customer Ratings & Reviews
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the Xbox Wireless Controller's vibrant colors, high-quality build, and ease of use. Many appreciate its comfortable grip, stylish design, and excellent wireless functionality. Positive feedback also highlights its compatibility with various devices and generally good battery life. A small percentage of users reported experiencing stick drift.
This summary was generated by AI based on customer reviews.
Didn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to link to xbox. It synced up for a minute at a time.
No, I would not recommend this to a friendPoor
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already broken and hardly got any usefulness from the control.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey Chris,
We're sorry there's an issue with your new Xbox wireless controller. Every Xbox controller comes with a 90-day limited manufacturer's warranty, so we recommend reaching out to Xbox Support for assistance here: https://aka.ms/AA4w2z7
Hope that helps,
Chuck
Xbox Customer Care
its ok
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.make sure to get protection plan will need it made cheap
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey Henry,
We're sorry if there's an issue with your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty so if it's still within the warranty period we recommend reaching out to Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Stupid control
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Joysticks get stuck. Ruins game play. Please fix it. Ok
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with the thumbsticks on your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty so, if it's still within the warranty period, we recommend contacting Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Control broke second day kids used it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons got stuck and the thumb one was broken it was a Xmas present
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry that you're experiencing issues with your new Xbox Wireless Controller. If it's still within the return period, we recommend returning it to your local Best Buy for an exchange. Otherwise, every Xbox controller comes with a 90-day limited manufacturer's warranty. Please reach out to Xbox Support for assistance here: https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Controller had soo much drift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible quality. Supposed to be new but had drift
No, I would not recommend this to a friendDoesn’t work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought this home and it glitches. Doesn’t work at all.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Melissa,
We're sorry that there's an issue with your new blue Xbox wireless controller. If it's still within Best Buy's return period, we recommend exchanging it for a new one. Otherwise, please reach out to Xbox Support for assistance here: https://aka.ms/AA4w2z7
Hope that helps,
Chuck
Xbox Customer Care
Bad controller
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s bad the buttons get stuck and it cuts on and off
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Dion,
We're sorry that there are issues with your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty. If it's still within the warranty period, we recommend contacting Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Sent me a non working controller
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the Buttons didn’t work ....................
No, I would not recommend this to a friendTerrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the buttons got jammed and is really annoying when it doesn't work
No, I would not recommend this to a friendBroke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The bottons on it already stop working, only used it a couple of times.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey Silk,
We're sorry to hear that you're having issues with your Xbox Wireless Controller. If it's still within Best Buy's return period, then please exchange it with them as soon as possible.
If not, every controller comes with a 90-day limited warranty. Please reach out to Xbox Support for help in getting it repaired or replaced: https://support.xbox.com/en-US/xbox-one/accessories/wireless-controller-broken-wont-work
Hope that helps,
Chuck
Xbox Customer Care
poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The mic stopped working 1 day after we received it.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey Tony,
We're sorry there's an issue with the audio jack on your Xbox wireless controller. We recommend troubleshooting the problem with Xbox Support here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Felt brand new but headset input stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headset input stopped working after 2 weeks. Shame
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey Nate,
We're sorry there's an issue with the audio jack on your Xbox wireless controller. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, please contact Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Audio issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The remote is not working properly. How can I get a replacement
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey Jennifer,
We're sorry that you're experiencing an issue with your new Xbox wireless controller. If it's still within Best Buy's return period, then we recommend returning it for an exchange. Otherwise, every Xbox controller comes with a 90-day limited warranty. Please reach out to Xbox Support for assistance: https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Broke easily
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not even turning on with batteries. Two months in
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry that there's an issue with your new Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty so we urge you to contact Xbox Support for assistance here as soon as possible: https://aka.ms/AA4w2z7
Hope that helps,
Chuck
Xbox Customer Care
Poor
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used a few times and is not working properly anymore.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's a problem with your new Sport Red Xbox wireless controller. The good news is that every Xbox controller comes with a 90-day limited manufacturer's warranty. We recommend contacting Xbox Support for assistance here: https://aka.ms/AA4w2z7
Hope that helps,
Chuck
Xbox Customer Care
Expensive.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Give me a break. $60 for a control that doesn’t last a year.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry that you've experienced an issue with your new Xbox wireless controller. Every Xbox controller comes with a 90-day limited warranty so we urge you to reach out to Xbox Support for assistance here: https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Didn't work!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My headset would not work in this controller. I returned it.
No, I would not recommend this to a friendNot good!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No good I only working for one week I not recommend .
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with your new Phantom Black Xbox wireless controller. If it's still within Best Buy's return period, we recommend exchanging it for a new one. Otherwise, please contact Xbox Support for assistance here: https://aka.ms/AA4w2z7
Hope that helps,
Chuck
Xbox Customer Care
Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sucks. Blows. Waste of money. Worst product for an Xbox ever
No, I would not recommend this to a friend