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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 35611 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers are delighted by the Xbox Wireless Controller's vibrant colors, high-quality build, and ease of use. Many appreciate its comfortable grip, stylish design, and excellent wireless functionality. Positive feedback also highlights its compatibility with various devices and generally good battery life. A small percentage of users reported experiencing stick drift.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1780 Showing 35,581-35,600 of 35,609 reviews
  • Rated 4 out of 5 stars

    joystick

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    still have joystick chatter issues but it gets the job done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    cool remote

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was great deal to get a free remote with this game.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was glad to get this on Black Friday. Great buy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    durable, comfortable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the xbox one official wireless controller is super comfortable, and it's also very very durable. buy extras!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Black controller Great Price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love black so got this black controller for a really good price. works great no problems at all.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great quality ; fast shipping

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast shipping as always... product great as always coming from Xbox manufacturers

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Same old controller.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The claims of a new textured grip is debatable. You can barely feel it. I mainly bought this for PC gaming because the Xbox one's menu is so slow it makes me not want to play the thing. This controller is virtually identical to the original. But whatever it will do. The PS4 controller is still the best controller around.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Purchase a cheaper priced 3rd party controller!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buttons get spongy or stick down after a year of lite use. I am considering the $30 PowerA controllers due to this garbage not lasting. I still have 80s/90s game consoles with working controllers!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good............

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great.............................................

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    About the same all the other Microsoft brand controllers

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Lots of random disconnects

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of random disconnects. In the middle of a game and suddenly it will disconnect from the Xbox and the only way to fix it is to remove a battery and put it back in. Happens just enough to be annoying but not enough that I want to throw it against a wall.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall good game

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great game, overall. Looking forward to the first patch.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay remote

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re a rough player this remote is not for you.. if you’re a normal person who can control themselves it’s a great buy

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    One of the buttons became unresponsive.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Today, one of the buttons suddenly stopped working and button presses stopped registering at all for this particular button. Unfortunately, Microsoft's Xbox accessories only have a 90 day warranty period from the date of purchase, I was pretty shocked to see such a small warranty period for an official Xbox controller. I figured I was okay because I bought the controller not TOO long ago. I looked up when I purchased the controller and counted the days... I bought this controller 101 days ago at the time of writing. Even if the controller was still under warranty, I would have to dock 2-3 stars from this product. I found the construction to be rather cheap, the A/B/X/Y buttons feel rather loose, the triggers feel flimsy, and the D-Pad is even worse than the Xbox 360 controller. The fact that the warranty is only 90 days is near criminal. And the fact that one of the buttons broke in a little over 3 months is just laughable. I know this is only the base version of the xbox controller, but it's still a $50 controller and should have a bit better quality control and a bit longer warranty period.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst controller ever

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I play a lot of Madden, probably a couple hours a day on average, and since last September I've went through around 10 of these controllers, all brand new. The recurring issue is the left joystick! After a couple of weeks moving right doesn't work, there's something that breaks or gets loose and prevents my guy from running to the right. I've taken the controllers apart to try and fix it but zero luck. I feel like a total scumbag bringing them back every two weeks to get a new one but I have to if I want to play, and I'm afraid of this happening to an elite controller if I spend the almost 200 on it. Very much considering switching to a ps4 controller with an adapter or buying a ps4 pro and selling my Xbox. I can't believe that this is this much of a constant problem. If you do buy this controller make sure you get the warranty!!!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Buyer beware!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the xbox one tech controller at bestbuy & when I got home I synched the controller and started to use it when I pressed the home button it would not respond. You have to constantly push your finger down at least 8 or so times for it to even respond and the home tab open. Do not waste your money as I will be returning it today.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry to hear that you ran into issues with your Xbox Wireless Controller. Hopefully you were able to exchange your controller for a new one, and that you don't experience any additional problems.

      Best,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    The back button doesnt work..

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this on black Friday for $39.99 back button didn't work. Went to beat buy to exchange it , they gave me a little issue but then decided to do something about it. Mess up my discount instead of giving me another one so I pay actual price 58.99 and went home and the back button still dont work.. I'm taking it back. I'm done

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective circuit board after 2 months

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 2 months if owning the control I noticed the mic stopped working. I was still able to hear audio, however mics on either headset would not work. This is the second Xbox One controller to go out in the past 6 months so I highly recommend buying the warranty to protect yourself from their faulty products.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Blake,

      We're sorry to hear that you're experiencing an issue with the headset jack on your Xbox wireless controller. Every Xbox controller comes with a 90-day limited manufacturer's warranty, so we recommend reaching out to Xbox Support for assistance here: https://aka.ms/AA4w2z7

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    It broke in minutes after I found a game.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this controller and the r button in my left thumbstick broke in minutes after I found a game I like. Its made cheap and even if I avoid using r button on my second controller its still making a tapping noise. 0 out 5 stars. Its expensive. I need 2 more buttons.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy this controller

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I bought this for my son for Christmas 2 days later exchanged it because right bumper stop working. Today March 1st the same thing different controller. I don't know if it's just this color but that's twice with same issue and I can't exchange it anymore because it's past 30 days

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry to hear that you're experiencing an issue with your new Xbox wireless controller. Every Xbox controller comes with a 90-day limited manufacturer's warranty, so we recommend reaching out to Xbox Support for assistance here: https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft