Customer Ratings & Reviews
- Model:
- WL3-00170
- SKU:
- 6400246
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers commend the controller's appealing color and design, highlighting its ease of use and comfortable feel. Positive feedback also emphasizes the controller's high-quality build and reliable wireless functionality. However, some users reported issues with the joysticks and battery life.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Color
phantom
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wireless controller overheated and one of the buttons come off of the controller. It was a pretty sleek color. But will not recommend for purchase and if you do buy it make sure you get extended warranty.
No, I would not recommend this to a friend - Cons mentioned:Stick drift
Not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only a few weeks of using this controller it started getting slight stick drift. Poor quality, almost as if it was used before I got it.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Blake,
We're sorry that there's an issue with your Phantom Magenta Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty so we recommend reaching out to Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
- Cons mentioned:Joystick
Joystick Drifts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Welp. The joystick drifts. On a brand new controller. Doubt this was Best Buy's issue. Seems like a Microsoft issue. But I have no idea.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with the thumbsticks on your Phantom Magenta Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty so we recommend reaching out to Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
- Cons mentioned:Battery life
Horrible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally got a defect l. Dies with fully charged batteries, disconnects from Xbox nonstop, and now I’m having problems with my audio output. DONT BUY IT. WASTE OF MONEY.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Bianca,
We're sorry that there are issues with your Phantom Magenta Xbox wireless controller. If it's still within Best Buy's return period, we recommend exchanging it for a new one. Otherwise, every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. Please contact Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
- Pros mentioned:Functionality
Not worth it
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These controllers brake so fast. Probably my 5th purchase of it and I am so glad I have the new console with a much more durable controller.
No, I would not recommend this to a friend - Pros mentioned:Color
Cool color
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this for its cool color but it broke. We’ll try again and hope it’s better and this was a fluke.
No, I would not recommend this to a friend I’m disappointed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased it and not even two days after the controller won’t connect to the Xbox. I have to use a cable and connect the controller for it to work. I unplug it and it’s okay then let’s say give it about 15 minutes the control won’t connect some how with the Xbox.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with this Phantom Magenta Xbox wireless controller connecting wirelessly to your Xbox console. Random disconnects can occur for multiple reasons, including low battery and competing wireless devices. We recommend troubleshooting the problem with Xbox Support here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Not worth it!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t even last a year. This is used by a 24 year old and didn’t hold up. The buttons stick and now don’t work. I wouldn’t ever buy it again.
No, I would not recommend this to a friendWorked less then one week.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This controller lasted less then a week. The earphones wouldn't get sound. Couldn't return it because of virus closings. Super frustrating.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with your new Phantom Magenta Xbox wireless controller. If you're unable to exchange the controller through Best Buy, Xbox Support may be able to help. Contact them here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Was defected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we purchased and was shipped fast but when we opened it one of the buttons was stuck.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with one of the buttons on your new Phantom Magenta Xbox wireless controller. If you haven't already, we recommend exchanging it for a new one with Best Buy. If that's not possible, please contact Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
great looking control
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brooke from one drop no warranty so f great looking control but broke after one drop
I would recommend this to a friendDid not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my son it did not work. I to return it. And when returned they had no more. And no other stores had any.
No, I would not recommend this to a friendBroke to easily
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My contrller broke no even a month after i purchased this. I couldnt return it because of the pandemic
No, I would not recommend this to a frienddoes not match the host
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does not match the hostdoes not match the host。。。。。。
I would recommend this to a friend- Pros mentioned:Color, Quality
Great Controller!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The color is amazing and the quality is really good. No issues thus far!
I would recommend this to a friend Very disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working in 3 weeks. Very disappointed. Even can not return it now.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Nat,
We're sorry that there's a problem with your new Phantom Magenta Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty so we recommend contacting Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
remote garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this remote ia crappy and does not always work its a rip off
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that your Phantom Magenta Xbox wireless controller hasn't lived up to expectations. Every new Xbox controller comes with a 90-day limited manufacturer's warranty so if it's still within the warranty period we urge you to reach out to Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
defective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these controllers re made to break and Microsoft knows it
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with your Phantom Magenta Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty so if it's still within the warranty period we recommend contacting Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Drifts
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It came with a noticeable drift (the cursor/controls continue moving on the screen when the analog stick isn't being moved), and won't charge the battery pack from the Xbox play & charge kit when in use, unlike the controller that came with my Xbox One S. It seems like the other reviews are pretty positive, so maybe I just got unlucky.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with the thumbstick on your new Phantom Magenta Xbox wireless controller. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, please contact Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care