Customer Ratings & Reviews

We love our new Xbox one Elite Series 2 controllers so much.

Great controller but don’t last very long if you’re a gamer who plays very frequently. I recommend getting the warranty

Really good product for a better quality experience

I had a really good experience with this controller

This is my second one because my first one stopped working. The sticks aren’t stiff enough as far as I’m concerned. They need to make a joystick that operates with either thumbs on glass or sticks in cement. Until then I’ll never be completely happy with controllers.

Fits my punisher pc setup perfect. Love the grips for my palms and I’m glad it doesn’t have triggers on the back. You can add them if you choose the thumb sticks are nice. I don’t notice sweaty hands using this either

Decent improvement from yhe previously elite controller

It has buttons and works with my XBOX! I can move around and play video games!

Way better than any other controller I’ve used in the past.

I was pleasantly surprised with how much heavier and sturdier this controller feels in comparison to the standard Xbox controllers. I like the metal d-pad and rear triggers.

I bought this used controller from the Best Buy in Hillsboro, OR a few months ago and was absolutely shocked at the quality of the item(s). I know that buying Open Box items comes with significant risks, but I did NOT know that among them were risks to my health. To begin with, I would like to reiterate my awareness of the possibility that Open Box, As-Is items may be missing some things. But the absence of the vast majority of the parts that come with this item was a real surprise and letdown. The item was an Xbox Elite Series 2 controller, which comes with 2 sets of (2) paddle-style attachments for use on the rear of the controller. The unit I received had none whatsoever. This was disheartening to say the least, but I honestly don't know if I could have brought myself to pick the unit up with bare hands. Why? Because this was the single dirtiest piece of video gaming equipment I have seen in my 35 years on earth. There was a layer ... of what I can only hope is food grease.... on every surface of the unit. Smears, smudges, and flakes of an unknown white substance covered the handgrips, buttons, D-Pad, triggers... - the whole thing in other words, having become stuck in the grease that covered it. But then I put on my glasses. Upon closer inspection I became even more disgusted with my Best Buy purchase. When I looked at the grooves in the face of the controller, I saw that they were caked with an unknown, whitish/yellowish/brownish residue (which I can only assume is skin. truly revolting). It was absolutely obvious to me that this unit had not been cleaned, restored, or even looked at by anyone whatsoever. It seems to me that anyone with reasonable judgement would never accept a return of this quality (I paid around $100 for the unit by the way, of my hard-earned cash which I have precious little of, being a 35-year-old laborer with no higher education) and dare charge the price I paid for it - it would be cruel and predatory. I was so disgusted with this thing that it has been in my closet since. I no longer trust Best Buy. I had bought a membership to My Best Buy Plus the very day all of this happened. But I feel that I was swindled that day - at the very least. The unit I was given was among the most disappointing purchases I have made in my life. I felt misled, cheated, and lied to. So, unfortunately, I have not returned to Best Buy since. I would have liked to make good use of the My Best Buy Plus membership I purchased that day and was excited to enroll and make frequent use of it. But again, since that day I have not returned. Video games are an escape from the injustices of life in this day and age for me usually but buying this unsanitary and feature-bare unit brought distrust and stress into the equation for something that I usually love. To go on, I like to avoid confrontation, if possible. I learn my lessons when necessary and am not as articulate as I am in this medium when expressing frustrating problems face to face. And, on top of this, I was a bit dejected about the whole subject - it was a personal embarrassment to have been "screwed" so to speak. And I assumed that the person who had approved the sale of the bad unit worked there and might not be much help... (My wife stated about the controller: "I'm not touching that." when I showered it to her, wondering if I was overreacting. The Xbox is hers anyway and this would have been her controller.) So as far as I am concerned at this time, I was reminded of one of life's hard lessons that day - that the things (in this case Best Buy) we trust and love the most can turn their backs on you in an instant. I cannot express how disappointed I was with the item I received. Best Buy was on a short list of stores that I trusted - I was always happy to go there because I knew I would receive top quality merchandise (I've bought open-box on other occasions as well). But my experience that day voided the good regard I had for Best Buy stores. It's really unfortunate and a bit disheartening. I pray that no one else has gotten a unit like I received. It appeared to be a health hazard. Sincerely, Preston S. Disappointed customer and member of My Best Buy Plus since 2024

Good purchase use on a daily basis also extremely convenient to transport

Ordered this for my son and he absolutely loves it!

I had the series 1, figure I upgrade. Cant complain.

best buy services top notch! remote is best remote for shooters in my opinion i just wish that it removable analog to replace them like the sony dual edge.

Very good controller for hard core gaming. The grip feels nice and has wireless charging

Both left and right buttons wear out WAY too fast. Absolute must to get the 2 year warranty. Other than that, great controller.

This is a great brand of gaming controller, well worth the money, I love the charging case it comes with and all the interchangable pieces for the thumb sticks and d pad.

Much better than the base controller. This one is much more sturdy and you don't have to worry as much about the analog drift which has made me replace 4 regular controllers in the past 2 years.

It's a pro gaming controller, I liker tha quality and the color!