Customer Ratings & Reviews
- Model:
- EP2-74428
- SKU:
- 6678582
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the controller's exceptional overall performance, impressive battery life, and extensive customization options. Users also frequently praise the device's comfortable grip, balanced weight, and high-quality tactile feel. However, some customers have expressed concerns regarding the durability of the buttons and bumpers, as well as the early onset of stick drift. Despite these technical frustrations and the premium price point, many still consider it a top-tier gaming accessory.
This summary was generated by AI based on customer reviews.
Works great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this controller! Works great really helps out in warzone
I would recommend this to a friendWorst customer service ever
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review is not about the controller but about the service from best buy. I purchase this controller has an open box excellent condition. My order arrived late and the controller was not in excellent condition, it had marks and scratches all over it and the RB button wasn't responding I took it to my local store to get it replace because I had bought the 2 year warranty and I called customer service and they told I could take it to my store and get it exchange. After arriving at the store they told me they can't replace the item because they dont have any open box to replace it with and they can only refund the item and the warranty only allow replace if there is an open box to replace it with and i would have to call customer service if I want a discount towards getting a new one and I have call customer service over 5 times and transfer over 10 times to be hang up on are told they're sorry there isn't they can do but refund the money.
No, I would not recommend this to a friendFair but disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a refurbished controller i bought as a gift for my son. Some functionality was not working on the joystick, like depressing the joystick down during a game. Disappointed.
No, I would not recommend this to a friend- Cons mentioned:Stick drift
No
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible stick drift within 3 months of buying it.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Devin,
We're sorry that there's an issue with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Controller
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was good the buttons were fine and it felt good
I would recommend this to a friendBest controller
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Much needed upgrade over previous model and regular controllers. Feels great and easy to use
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're happy to hear you've noticed the many improvements we've made in your new Xbox Elite Wireless Controller Series 2! And, thrilled you've found the upgraded interface comfortable and easy to use. We're excited to be a valued addition to your home setup! Thank you for sharing your thoughts. We appreciate it, and are glad you are pleased with your purchase.
Happy Gaming,
Brad - Xbox Customer Care
The perfect remote!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this remote!!! Big difference using this wind plane.
I would recommend this to a friendSolid product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and a much needed controller. 10/10 would recommend
I would recommend this to a friendElite!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great controller and has brought my gaming to a new level. My hands feel great after a 4 hour session...
I would recommend this to a friendOpen box
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought open box, perfect condition. The product came as described in excellent condition.
I would recommend this to a friendGreat features
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product in many ways RB button Works when its feels like it tho
I would recommend this to a friendXbox elite controller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to program and use. Highly recommend the replacement warrant from Best Buy.
I would recommend this to a friendController
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my grandson. He is very happy with it.
I would recommend this to a friend5 stars
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s the best control that I’ve ever had. Out of all the different ones I have ever bought
I would recommend this to a friendYes
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very good yes please thank you more letters for review
I would recommend this to a friendexcellent product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is amazing All the features are really great you can change the joysticks,paddles or pad To your own convenience
I would recommend this to a friendBest controller available.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great improvements over the first series controller, still the best controller on the market.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're excited to hear you think your new Xbox Elite Wireless Controller Series 2 is the best device available on the market today! We've designed your new interface to offer our users an elevated level of control and dexterity when it comes to their gameplay, and couldn't be happier to know you have experienced it first-hand. We're thrilled you love it! Thank you for sharing your thoughts with the community. We appreciate your feedback.
Happy Gaming,
Brad - Xbox Customer Care
Amazing
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much better then the Elite series 1! Went thru three of the elite 1 but the series 2 works much better!
I would recommend this to a friendGreat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little small for my hand but it feels amazing. Love how grippy the thumb sticks feel and how good the triggers are.
I would recommend this to a friendXbox
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can not be more happier with Best Buy with their products and there customer service
I would recommend this to a friend