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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 17012 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are delighted by the controller's exceptional overall performance, impressive battery life, and extensive customization options. Users also frequently praise the device's comfortable grip, balanced weight, and high-quality tactile feel. However, some customers have expressed concerns regarding the durability of the buttons and bumpers, as well as the early onset of stick drift. Despite these technical frustrations and the premium price point, many still consider it a top-tier gaming accessory.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 730 Showing 14,581-14,600 of 17,012 reviews
  • Rated 5 out of 5 stars

    elite 2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great controller love the paddles on the back and the sticks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller gives you an edge and being able to customize mapping makes it that much better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unopened

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t used it it, bought as a gift. The 1st series was a hit so this should be too.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Elite

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great controller while nothing is broken. Even with lite use, some part always seems to break. I am on my second elite now.

    I would recommend this to a friend
  • Cons mentioned:
    Button quality, Stick drift

    Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return 2 due to poor quality definitely not worth 200 dollars stick drift out of the box loose buttons

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son for Christmas. He loves all the different options. Great carrying case too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wheels

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and son love this controller. It has so many features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    XBOX Elite Wireless Controller Series 2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller with extra options for gaming. Makes gaming easier on my hands.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The edge you need in fps games

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best controller I’ve ever bought . Little bit of a learning curve if your coming from a regular Xbox controller but once’s you get it down it’s hard to go back . Really gives you and advantage

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best controller

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best controller ever fast acting and accurate, you will dominate with this controller

    I would recommend this to a friend
  • Cons mentioned:
    Button quality, Stick drift

    Rated 1 out of 5 stars

    Rt Thumb Stick and B button Issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the controller initially but with in a few days of moderate use playing CoD; the right thumb stick would drift to the left during game play and the B button would randomly not respond to inputs

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry that there are issues with your new Xbox Elite Wireless Controller Series 2. If it's still within Best Buy's return period, we recommend exchanging it for a new one. Otherwise, please contact Xbox Support for assistance here: https://aka.ms/AA4w2z7

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great , my son loves the action /its has improved his gaming

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Elite

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great feel and I love the case and wireless charger

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Badly made great controller.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great controller but the build quality is awfully. They break almost yearly for me and the cost is too high.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Gamer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Myuson is so happy for this remote. He is a big gamer and take pride in his products.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing it’s not worth it unless you are rich and have enough money to buy one each two or three months that’s how long it usually lasts until it stops functioning properly,it’s the best controller when it works well but it just breaks too fast I hope the build quality gets better

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Must have controller

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome controller for the Xbox X and it pairs very easily.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible QA Shipped Broken and Mislabeled

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the record I bought two of these things both “Open-Box Excellent” which is a complete and total lie. Both controllers were shipped with issues. The first, the right trigger didn’t work properly and the second controller the left thumbstick didn’t press down and was jammed. This is beyond disappointing. The fact that these items were “checked”, returned, and labeled without even verifying that they FUNCTION properly. Is so incompetent it borders on fraud. I’m returning these and will never buy anything gaming wise from Best Buy again. As much as I hate Amazon, I’d rather buy from them than deal with the constant scamming from Best Buy, because they’re too lazy to do their jobs properly.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible Quality Assurance DO NOT BUY!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the record I bought two of these things both “Open-Box Excellent” which is a complete and total lie. Both controllers were shipped with issues. The first, the right trigger didn’t work properly and the second controller the left thumbstick didn’t press down and was jammed. This is beyond disappointing. The fact that these items were “checked”, returned, and labeled without even verifying that they FUNCTION properly. Is so incompetent it borders on fraud. I’m returning these and will never buy anything gaming wise from Best Buy again. As much as I hate Amazon, I’d rather buy from them than deal with the constant scamming from Best Buy, because they’re too lazy to do their jobs properly.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Elite Series 2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came on time which was great, controller overall is good I was just unlucky and got a defective one. Highly recommend that you get the warranty if you can’t get that, make sure to register the controller on Microsoft’s website so that if you have issues you can send it in for repairs.

    No, I would not recommend this to a friend