Customer Ratings & Reviews
- Model:
- EP2-74428
- SKU:
- 6678582
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the controller's exceptional overall performance, impressive battery life, and extensive customization options. Users also frequently praise the device's comfortable grip, balanced weight, and high-quality tactile feel. However, some customers have expressed concerns regarding the durability of the buttons and bumpers, as well as the early onset of stick drift. Despite these technical frustrations and the premium price point, many still consider it a top-tier gaming accessory.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Stick drift
Poor quality for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second controller I’ve gotten from Best Buy and it has problems yet again. After a few days of use, the sticks become loose and get stick drift. There are good qualities of the controller, but there’s a lot of unsolved issues. You HAVE TO buy an extended warranty because these cheap parts break so much. Poor quality for the price, the sticks on my default Xbox one controller never loosened after 3 years of use.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Josh,
We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. If it's still within the warranty period, you may also contact Xbox Support for assistance under the warranty here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Wonderful controller highly recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am use to the regular controllers.Now that ive got a controller with paddels im never going back
I would recommend this to a friendFaulty
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing controller but the Y button and A button are faulty and work only 59-90% of the time. Like my 5th one exchanging and still the same problems since.
No, I would not recommend this to a friendBut disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product came up short on expectations and a bit pricey for quality.
No, I would not recommend this to a friend- Cons mentioned:Stick drift
Quick Stick Drift
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stick drift within 6 months. Regular Xbox controllers last longer than that.
No, I would not recommend this to a friend After a few months, I’ve already got to send it in
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took a bit to get use to the grip difference (despite the texture, my hands slip more on this one than the regular one. Weird). But once this controller grew on me, I loved it. THEN just 2-3 months after using this, my R1 button has stopped working. So I’ve got to take it in to see what’s wrong. If I get a new one or this fixed, I might recommend it. But it’s annoying to spend so much and it already be messing up.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey Kat,
We're sorry there's an issue with the R1 button on your Xbox Elite Wireless Controller Series 2. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft, so if you haven't done so already we recommend contacting Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Not for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This controller might be good for a professional gamer. It just wasn't for me. I'm so use to the old controller, the paddles just made it more difficult for me. So I returned it.
No, I would not recommend this to a friendokay controller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works okay for what I need it to do had a problem when I first connected the controller would always be disconnecting from my computer when gaming.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're glad that your new Xbox Elite Series 2 controller is working well for you, but sorry to hear there was an issue connecting it. If you have any more problems with it, please reach out to Xbox Support for assistance: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
- Cons mentioned:Button quality
Do not buy this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has to be the biggest waste of money ever . This is now the second elite 2 controller i have owned the first had a broken right bumper after continuous use and the replacement i bought has a broken button on the back and wont work unless i pound on it with pressure . Why is something that costs 250$ With the protection plan so broken ? Way to go xbox . You really out did yourself .
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Kyle,
We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
- Pros mentioned:Overall performance
Good quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son is a big gamer and loves this controller Very happy with this purchase
I would recommend this to a friend - Cons mentioned:Stick drift
It’s not built to last
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 6 months of playing with this controller it has drift. My elite one controller is still working like a champ.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry there is an issue with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. Since you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Received open package
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received the controller only to notice it had been open by someone else. Was obviously handled but not heavily used. I would have gladly paid less to receive an open box but instead was forced to take the open box item or receive a restocking fee. I decided to keep it since I got the warranty but I’ll for sure be using that warranty. Extra star for the warranty. Best Buy, please don’t sell opened items as new.
No, I would not recommend this to a friendBroken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right bumper button does not work since the moment I brought it home. Addicted to gaming so I kept it and I use the paddles instead.
No, I would not recommend this to a friend- Cons mentioned:Stick drift
Garbage QA
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This controller is trash. Close to $200 with really bad QA, I've bought and returned 3 now, every single one comes with stick drift fresh out the box and sticky A buttons. If it weren't for that I'd say it's worth the price but I can't live knowing I paid $200 for a controller with stick drift on day 1 + sticky A buttons. Not worth it. Power A Enhanced Xbox Series X controller is way better at only $35.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
- Cons mentioned:Button quality
Poor Quality Controller
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this same controller in 2019 for someone and it worked great and still continues to do so. I decided to buy it again in 2020 for a Christmas gift. Right out of the box, the button was “sticky”. Had the extended warranty so I returned it in January 2021 and ordered directly from Microsoft. The controller from them had issues as well and had to be returned. Not sure why the quality went down.
No, I would not recommend this to a friend Love it !
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome controller . My boyfriend loves it . Best Buy made it super easy to purchase and pick up
I would recommend this to a friend- Cons mentioned:Price
too much
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel the price point is way to high, I found some other controllers that feel just as good at half the price. Keep searching IMO
No, I would not recommend this to a friend Worse and worse
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even microsofts more customizable so called elite controller has issues where it will just stop controlling things. Not worth the money unless you already know how to take apart and fix
No, I would not recommend this to a friendDissapointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very dissapointed to not get the full controller and have several less than stellar marks on the controller itself.
No, I would not recommend this to a friendGreat controller
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great controller for what it is. Prefer it over the all black one even if it gets dirtier faster
I would recommend this to a friend