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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 17016 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers are delighted by the controller's exceptional overall performance, impressive battery life, and extensive customization options. Users also frequently praise the device's comfortable grip, balanced weight, and high-quality tactile feel. However, some customers have expressed concerns regarding the durability of the buttons and bumpers, as well as the early onset of stick drift. Despite these technical frustrations and the premium price point, many still consider it a top-tier gaming accessory.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 787 Showing 15,721-15,740 of 17,016 reviews
  • Rated 3 out of 5 stars

    It’s not as great is meant out to be

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you play more then a casual player it will break on you so be ready with the replacement plan.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry to hear that you may have run into a problem with your Xbox Elite Wireless Controller Series 2. Every new Xbox controller comes with a 90-day limited manufacturer's warranty so you may also consider contacting Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    I would skip this one

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pay way extra money for an xbox controller only for it to get stick drift even quicker than the regular. I will just stick to the original controller and throw on a replacement plan and game happy as can be

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    DO NOT BUY THIS UNLESS YOU GET A WARRANTY.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    100 days after purchase (10 days after the pathetic 90-day warranty expires) my RB started to act up, as in sometimes it would work normally, other times I'd have to really press it to register. $90 bucks for Microsoft to repair the bumper on a ~200.00 controller after 100 days, sheah. Sold it as is on eBay as is, and counted my losses.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Trash controller

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4th replacement after lag input and 2 stick drift and now now it’s lagging missing inputs and now also entering ghost inputs. Do not buy! And if you do get the warranty

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Controller was never working correctly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller wasn’t working the correct way I went to exchange it they said I was one day too late but the controller is now just gonna waste on the dresser

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Controller

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great controller it’s just after a while the RB button started double clicking

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry that there's an issue with the right bumper button on your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 2 out of 5 stars

    Rethink it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointing, Same analog response, Xbox and Microsoft need to step up their GAME.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Remote

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remote didnt last that long for as much as it costed. The analog started to drift after 1 week. A waste of money

    No, I would not recommend this to a friend
  • Cons mentioned:
    Bumpers

    Rated 1 out of 5 stars

    Right & left bumpers get stuck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought this in store myright thumb stick has stick drift and the left and right bumpers keep not registering and get stuck at random.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great control

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good control but it tends to turn off when I’m in the middle of WARZONE. Quit annoying

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're glad that you're enjoying your new Xbox Elite Wireless Controller Series 2 for the most part, but sorry that there's a connection issue. Random disconnects can occur for multiple reasons, including low battery and competing wireless devices. We recommend troubleshooting the problem with Xbox Support here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    Good controller but defective paddles

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paddles on controller stopped working and have to return to store. Hoping it's an isolated issue.

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Not as good as the previous version.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right hand thumb stick had drift within a week. Rear paddles are a separate purchase.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not so "Elite"

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 3rd "Elite" controller I bought and they are all not really worth the money. If you really want/need one and you plan on using them daily consider an extra warranty because they don't seem to last very long. I consider this controller the most disappointing Microsoft product out there.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Stefan,

      We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Stick drift

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn’t recommend this controller. It feels great to use but the build quality is extremely poor. Mine had stick drift straight out of the box and I ended up returning it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not for me

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It should be the same as the Normal elite controller without all the Parts. However, when I put the sticks on from my original controller, the left stick does not click properly. Not sure why.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    stick drift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned due to stick drift . everything else was nice.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    Don't buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller Falls apart and buttons stick too easily

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Buy the Best Buy warranty

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the Lb and Rb will break buy the best buy warranty

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great design, Poor quality.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First controller I owned RB button switch failed. Now this controller has the same issue, not activating at all or double clicking. A gamers dream to select the wrong weapon while playing Fortnite. Initially I tried remapping to the button to the bottom, no big deal, just new muscle memory to learn. Then the left analog stick started drifting forward. Deal breaker. Geek squad guess who going to be visiting you soon. I never had this issue with 360 controllers. MS needs to get their act together. Personally, I have had 3 Xbox 360’s, 3 Xbox one X’s and 3 elite series controllers fail. Enough said.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry that there are issues with the right bumper and left thumbstick on your Xbox Elite Wireless Controller Series 2. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. If it's still within the warranty period, we recommend contacting Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    Great but has issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these controllers but button sticking is a constant issue with them

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry if there's an issue with the buttons on your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft