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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 16996 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are delighted by the controller's exceptional overall performance, impressive battery life, and extensive customization options. Users also frequently praise the device's comfortable grip, balanced weight, and high-quality tactile feel. However, some customers have expressed concerns regarding the durability of the buttons and bumpers, as well as the early onset of stick drift. Despite these technical frustrations and the premium price point, many still consider it a top-tier gaming accessory.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 247 Showing 4,921-4,940 of 16,996 reviews
  • Rated 5 out of 5 stars

    So far, the best controller ever made!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the first Elite controller but the Series 2 blows it away! Very well constructed. The stick tension, 3 step trigger locks, shorter upper paddles, 3 profiles instead of two, and improved bumpers are just amazing! Definitely worth the price if you wanna up your game.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi David,

      It's great to hear that you consider the Xbox Elite Wireless Controller Series 2 to be the best controller ever made! We're glad that you're enjoying its sturdy construction and updated features as well. We hope you have a lot of fun with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Buy it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this controller. Im very late to the game, ive always used the controller that comes with the console. After this one i will never do that again! Love. This. Controller.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great premium controller for Xbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great controller! I use it for all of my Xbox gaming, but bought it for first and third-person shooter games. The adjustments I can make have been helping me game play for shooter games. The grip is definitely better and nicer than the regular Xbox controller. No problems with the controller so far.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Matteo,

      Thanks for sharing your thoughts on the Xbox Elite Wireless Controller Series 2. We are glad you are enjoying the grip and customization options. We hope everything continues to run smoothly!

      Happy gaming,
      Kiernan
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Must have!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller. Must have for fps type games. It will improve your game play.

    I would recommend this to a friend
  • Cons mentioned:
    Button quality, Price

    Rated 3 out of 5 stars

    Still good but quality issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good controller but for almost $200 dollars the ABXY buttons tend to feel flat some times without a good bounce back. I would have a tough time recommending it for the price. It is better than the standard controller but not by much.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry that there's an issue with the buttons on your Xbox Elite Wireless Controller Series 2. If you're still experiencing this problem, we recommend reaching out to Xbox Support for assistance here: https://aka.ms/AA4w2z7

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Reviewed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything you could want in a controller and more.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Elite controller

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller works really well. I play the game a lot so make sure you get the insurance because you have two months tops.

    I would recommend this to a friend
  • Pros mentioned:
    Customization

    Rated 5 out of 5 stars

    Best controller option for Xbox and PC

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are a pro gamer or consider yourself to be great at the gaming on PC or Xbox you owe yourself the extra buttons and customizations and options that this controller can open. I have bought this controller three times two on sale and one full price.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Xbox Elite Controller

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best controller hands down! Definitely buy this if yous already have the og one to save some money! Same great premium feel and is cheaper than the new PlayStation one. I use this on pc and works perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best controller on the market

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller is everything i needed and more. Super sturdy, long battery life, trigger limiting feature, wireless. Very happy with this purchase

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Quality control issues

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hit or miss with quality control on these but when they work they’re leagues better then the standard Xbox controller

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My son favorite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was $150 in store and $70 online. Took some days to get but that was on fedex not Best Buy. Almost perfect condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox controller

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller is very comfortable and I love the back paddles on the controller which comes in handy when playing competitively. Would definitely recommend this controller if you play very seriously.

    I would recommend this to a friend
  • Pros mentioned:
    Feel
    Cons mentioned:
    Button quality

    Rated 2 out of 5 stars

    2 Month in and Bumpers are having issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the controller. Love the feel, the customize the joysticks, the the "clickyness" of the paddles and, middle button. What im not a fan of is paying this much for a controller and already having issues. My buddy also experienced the same thing as me when you click the bumpers the controller registers it as you clicking it twice and this is very frustrating. i tried it on a couple separate games to see if it was the game and it was in fact the controller. I even tried testing it while hitting them slowly to make sure i wasn't hitting them twice myself. I am waiting for Best Buy to be in stock again so i can get my exchange and hope i just got a dud. Very unfortunate.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry that there's an issue with the bumpers on your Xbox Elite Wireless Controller Series 2. If you're unable to exchange it at Best Buy, please contact Xbox Support for assistance here: https://aka.ms/AA4w2z7

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good controller, good experience, thanks for all help

    I would recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good, should come with back pattles so you dont have to buy a 50 dollar case to get them.

    I would recommend this to a friend
  • Pros mentioned:
    Customization

    Rated 4 out of 5 stars

    Great Xbox upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great out of the box but has not withstood the kids abuse and use. Have had to had geek squad check it out twice in a short time. This Would likely last a long time with adult use. Added functions are amazing and customizable. Get the geek squad protection!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      We're sorry that there are issues with your children's Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great value for price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is still working really well. It’s worth the price.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Poor quality hardware

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The down directional button doesnt work properly. I will habe to send it in to be repaired. This isn't really Besy Buy's fault. It is Microsofts fault though. Where is the QA testing durijg manufacturing?!?

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth the price of admission

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes it's expensive for a controller but totally worth it compared to the older elite controller. Build quality is so much better with no glued on grip pieces like the older controller, ability to customize stick tension, and durable materials. After using the elite controllers it's a serious downgrade using regular xbox controllers again.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      We're thrilled that you're enjoying the superior quality and enhanced customization features of your new Xbox Elite Wireless Controller Series 2. Thank you for sharing your experience, and we hope you win a lot of matches with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft