Customer Ratings & Reviews

I have an xbox elite series 1 and it came with a nice charging case and extra accessories and the paddles. This was an open box item in so called "excellent condition and it doesn't have the paddles underneath or extra parts or the charging case. Very disappointing, but the controller does work and looks nice with my Xbox series S.

Everything about this controller is quality. It feels INCREDIBLE. This is the best controller I have ever bought, to date. The buttons, triggers, and sticks feel very well made and the customization options are excellent. It's expensive but if you care about quality, this is THE controller to get for Xbox and mobile/computer gaming.

Works great. My son will only use these controllers.

This controller is amazing. It's so customizable and durable. The grips are truly non-slip. I play video games for hours and my hands to get sweaty, but they never slip due to the high quality material of the controller. I have used all other types of controllers for the PC and this by far is the best.

Controller is good but has started to occasionally stick drift, but other then that it’s been great and worth the money to me.

Unless you have an unlimited budget to throw at repairs, extended, warranties, and replacements you should not buy this controller. When you get it, everything is wonderful. It’s hefty, customizable, and has features that are almost impossible to do without after you’ve experienced them. Then, the Y button stops working after a couple of weeks, so you return it. You get a new one that works better - for two months. Then your A button doesn’t register all presses. Luckily you have your warranty, so you now are on your third one (but out an extra 40 for a new EW because you can’t trust the build quality). Things are ok for the best six months. The A button doesn’t always register soft presses, but you learn to live with it. Then the left bumper stops working. You check with MS but you are now a month out of warranty so they want to charge you 100 dollars to fix. Luck you, you have the EW from BB, and if you want another you can pay even more! Now the controller that was a luxury at 180 will bring you to 300! And there is no guarantee the next one, or the next one, or the next one will last. It’s pathetic how little support MS offers for such an expensive and supposedly high quality accessory. Just pass, because once you used paddles with Forza there is no turning away from this dumpster fire.

This controller has a lot of mechanics and common drops can give stick drift immediately. Geek squad and this controller go hand and hand ヽ(⌐■_■)ノ

i would say best controller so far by date..bought 3 of these and would still buy this over any other competitors...handz down the best

Love this controller. Have been wanting one for a while and I finally just ordered it. Makes gaming on a console a lot easier.

Way better than normal controllers. Love the triggers. The only thing is that after a while the buttons start to fail and get stick drift.

Fire, great feeling, love the look would buy again

[Employee of bestbuy] The controller over all is just really nice, and while I definitely recommend spending the extra money on one of the many back paddles options

Amazing, I recommend this to anyone who is a true gamer and looking for an amazing controller that you won’t ever have to buy batteries again. Also the extra buttons you can set to any button and also set up three different profiles for different games. With a switch of a button.

I bought it used, it was a little dirty and already has slight drift. But I got it for a good price, so I’m happy

Excellent product. If you are used to use Xbox controller this is an improvement, a must get item. Better quality than all the other custom controller, plus all the extra features and changes you can do in the app! Don’t think it twice. Get this if you want to get advantage on the game.

Great controller to play games on an XBox or like I do on the computer. Handles well and very confortable. No issues here.

Great controller love the weight. Only thing I don’t like is that sometimes while gaming the sticks will start to unscrew mid gaming. Make sure you keep tight with the tool.

This has been a great purchase. I bought it for my teenage son and he actively uses it for gaming. He is rough on controllers and it has been solid.

This is a good controller. The customizable things you can do to your button mapping is insanely good for when I want to switch up my settings for the distant toes of competitive games I play.

I recently purchased a new controller from Best Buy hoping to resolve the stick drift issues I had with my previous controller. However, my experience with the new controller right out of the box has been quite disappointing. Upon opening the box and plugging in the controller, I immediately noticed a significant stick drift problem. The analog stick would constantly move downwards and to the left, even when I wasn't touching it. This stick drift was so severe that it caused my screen to continuously scroll in those directions without any input from me. Considering the issues I had with my previous controller, I expected the replacement to work flawlessly. Unfortunately, the stick drift on this new controller was even worse than before, making it virtually unusable for gaming. As a customer, it is disheartening to encounter such a fundamental flaw in a brand new product. I believe it reflects poorly on the quality control and assurance measures of the store and the manufacturer. I would urge Best Buy to take note of these issues and ensure that the controllers they sell are thoroughly tested and free from defects before they reach the customers. I hope that this feedback helps them improve their product offerings and provide a better experience for future customers. Overall, my experience with the new controller purchased from Best Buy was highly unsatisfactory due to the persistent stick drift issues. I would recommend potential buyers to exercise caution and thoroughly test the controller before making a purchase to avoid similar disappointments.