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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 17008 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are delighted by the controller's exceptional overall performance, impressive battery life, and extensive customization options. Users also frequently praise the device's comfortable grip, balanced weight, and high-quality tactile feel. However, some customers have expressed concerns regarding the durability of the buttons and bumpers, as well as the early onset of stick drift. Despite these technical frustrations and the premium price point, many still consider it a top-tier gaming accessory.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 331 Showing 6,601-6,620 of 17,008 reviews
  • Rated 4 out of 5 stars

    Low-great, high-good

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every button has an authoritative, reassuring press, but lowering to 4 stars because it's not quite as durable as you'd think. The vibration motors have begun rattling the chassis juuuust enough to where it's noticeable, and the rubber, textured grip has come loose up near the shoulder buttons. While in a different league entirely to the base controller, the Elite 2 is truly great... for ~8 months. Low-great, high-good thereafter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Xbox controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great grip and works very well. Got on sale. Outstanding.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best controller for Xbox

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good controller I was skeptical about buying it because of how expensive it is but definitely worth the price

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Free Membership EXPIRED

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller is great! But the free Gold Pass membership that came with it was expired! Not looking good! Maybe somebody is taking the membership code for themself. I’m asking for my free code back. Thanks!

    I would recommend this to a friend
  • Cons mentioned:
    Bumpers

    Rated 3 out of 5 stars

    A consistent issue.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good piece for about 6 months, then the bumpers start to fail. It’s a long term problem with Xbox controllers which hasn’t been fixed throughout the life of the Xbox one-series x system. Controller has never been dropped and always placed in its case between uses. Still great technology, would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Goated

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used for years, didn't have to replace until 2 years which is great quality

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I expected the controller to have at least somethings missing since it was open box but there wasn’t anything missing and I’m glad to buy this item cheap cause it’s actually good and fun to play with.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best of its class

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very extremely durable, nice grip feel to the touch and while in hands ,

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 2 out of 5 stars

    Incredible controller with terrible build quality

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly love everything about this controller with regard to the features and way it changes how I play. However, I am needed to replace the controller again after having button issues and stick drift issues. I always take great care of my tech so these widespread mechanical issues are a damper on an otherwise great controller. Definitely get the Best Buy replacement warranty for this one.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Barry,

      We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Cons mentioned:
    Button quality

    Rated 4 out of 5 stars

    Good controller

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller is really good and I love it. I gave it a 4 star because one of the buttons fell off and it was really hard to put it back. overall it’s a great controller

    I would recommend this to a friend
  • Pros mentioned:
    Customization

    Rated 5 out of 5 stars

    Selfishwolf

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the controller before this and i bought this one and it is even better than the first one. Faster reaction time. You can set it up the way you want it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    For the pro

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made sense if I was a competitive gamer. It’s hard to reason keeping this for the casual user. The thumb sticks and paddles though….

    I would recommend this to a friend
  • Pros mentioned:
    Feel

    Rated 4 out of 5 stars

    Controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the way it feels. Wish it came with the paddles on the back.

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 5 out of 5 stars

    AMAZING

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great controller, just know if you're a rough gamer the anologs catch stick drift fast and the LB and RB bumbers wear out fast so buy warranty

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Satisfyd

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The employee was well informed and educated on the item I purchased. I was more then impressed with my remote

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    It works great. Worth the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my son and he loves it. No issues at all. He says it is the best controller out of the other one he has had in the past. He says there a lot of improvements to the controller. Worth the price.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      It's wonderful to hear that your son is loving his new Xbox Elite Wireless Controller Series 2. We're glad that he considers it to be the best controller he's owned. Thank you for sharing his experience; we hope he continues to have a lot of fun using it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Solid controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that it is weighty and button presses are quieter. It doesnt have the premium attachments but you can buy knockoffs on Amazon.

    I would recommend this to a friend
  • Pros mentioned:
    Feel

    Rated 5 out of 5 stars

    Series 2 core

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive used it for about about a moth of game time and its perfect and feels amazing

    I would recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 5 out of 5 stars

    Great controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this controller. Easy to use. Had to return the first one because the A button was not registering unless I pressed really hard on the button.

    I would recommend this to a friend
  • Pros mentioned:
    Customization

    Rated 5 out of 5 stars

    A must for serious gamers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great controller for the price. It comes already with a built in rechargeable battery and charging dock. This is a very customizable controller with button programming. Customize it to your liking.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      It's fantastic to hear that you consider the Xbox Elite Wireless Controller Series 2 to be a must for serious gamers. We're glad that you're benefiting from its internal rechargeable battery and customization options as well. We hope you win a lot of online matches with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft