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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 16985 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are delighted by the controller's exceptional overall performance, impressive battery life, and extensive customization options. Users also frequently praise the device's comfortable grip, balanced weight, and high-quality tactile feel. However, some customers have expressed concerns regarding the durability of the buttons and bumpers, as well as the early onset of stick drift. Despite these technical frustrations and the premium price point, many still consider it a top-tier gaming accessory.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 388 Showing 7,741-7,760 of 16,985 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Game control

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very user friendly with game. Works well on game component

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great controller!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got as a gift for my son and he really likes it! He said it was better.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Make sure you ask before you buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product but when you buy a used item they do have drift and the store can’t fix it beside replace the controllers, over and over until maybe you get a controller with a little or just a tad bit where it is unnoticeable drift on the controller

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best controller i have ever had for gaming ans its a really good price to be called a pro controller

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty solid controllers and its from the original party not no third party knock off

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broke after 2 months Warranty did nothing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The right bumper broke after two months. I had a 2 year BBY warranty. The controller is sold out at the store and online. So I left best buy with a broken controller and no replacement. They would not give me my money back. I called Microsoft for their warranty. They transfered me all around an I never got to the right department. I have to schedule a visit with Microsoft and drive to one of their stores if I want anny assistance. This is my 5th Elite controller that has broken. I switched from Sony to Microsoft because of Halo. I am getting the ps5 this year not the xbox series x or whatever in 2020. I have a photo of 3 of the 5 broken controllers surrounded by working controllers attached.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry that there's an issue with your new Xbox Elite Wireless Controller Series 2. If you haven't already visited a Microsoft Store in person for assistance, we recommend contacting Xbox Support first, which you can do online here: https://aka.ms/AA4w2z7

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Cons mentioned:
    Stick drift

    Rated 3 out of 5 stars

    Needs Improvements

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller was great for the first year but has seen significant battery life decline and stick drift issues. For the premium price I did not anticipate these issues, especially when the standard sixty dollar controller performs better.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Gaming Controller - Built for performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller is excellent for gamers. Love how it can be modified and fitted to your individual game play needs. Carry case and accessories are all very well bit and in my opinion worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go for it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for hardcore gamers- triggers on bottom make design sense less moving of fingers

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always great quaility from Xbox any other brand is never last as long

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Hands down the best controller!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owned multiple type of controllers like, scuf, cinch gaming, etc but it doesn’t compete with an Elite 2 controller 100%. You’ll take your gaming to an Elite status.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      It's awesome to hear that the Xbox Elite Wireless Controller Series 2 has edged out other controllers you own as the best. Thank you for sharing your experience and we hope you win a lot of online matches with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, I was a little bit hesitant to purchase such an expensive controller. Hell, it’s half the price of the Xbox itself. However, this thing is built like a tank. I wouldn’t be worried about a fit of rage and throwing it across the room. Well, except for the whole to leave in the wall. The buttons are amazing. They have finesse, and take control. This thing just fits perfect in your hand. I have never felt a controller that I’ve enjoyed as much. I wish it was not so expensive, however to get this level of precision machinery, he’s got to be worth it. Overall, I am very pleased that I spent the money on it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Greg,

      Thank you for sharing how well built and comfortable your new Xbox Elite Wireless Controller Series 2 is. We're glad that you're enjoying its premium feel and that it was worth the price you paid for it. We hope you win a lot of game matches with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the controller is great. Can be used long distance at least 10 feet.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Xbox elite controller

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Altogether its a pretty decent controller. It DOES require some setup to get full function but after that its great. Button input is crisp and it can handle multiple profiles for different games. My only negative would be its not as grippy as i figured it would be. Its better rhan standard controllers but still feels like it slips from my hands.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Elite controller

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Controller Now next is to get a headset!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Nice

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Bought it for my son for their birthday works well. No complaints

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great controller

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was and is a great product. No issues and would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Core 2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller. Just the same as the Elite 2. Just without the extra buttons which I already have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great look and feel. The paddles and extra thumbsticks are a must tho.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    PC controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller. Especially for when you game on a pc.

    I would recommend this to a friend