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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 17017 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are delighted by the controller's exceptional overall performance, impressive battery life, and extensive customization options. Users also frequently praise the device's comfortable grip, balanced weight, and high-quality tactile feel. However, some customers have expressed concerns regarding the durability of the buttons and bumpers, as well as the early onset of stick drift. Despite these technical frustrations and the premium price point, many still consider it a top-tier gaming accessory.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 617 Showing 12,321-12,340 of 17,017 reviews
  • Rated 5 out of 5 stars

    Best Xbox Controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller for the money. Easy to hookup to the console and map all of the buttons.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really happy with the programmability of this controller. After a quick learning curve it has worked flawlessly for my Elden Ring play through.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great controller for Xbox gamers.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the controller. The grips do not come off like the series 1 controller. Live the charging dock for the controller. Do not need to worry about changing batteries. If you are a Cbox gamer, this is a must have.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Kevin,

      We're thrilled that you love your new Xbox Elite Wireless Controller Series 2. It's great to hear that you're enjoying its built-in rechargeable battery and updated grip. Thank you for sharing your experience; we hope you have a lot of fun with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    good controller, better product replacement plan

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third elite controller. They generally last about 1 year, so i always get the product replacement plan.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loves his controller. It's versatile and he loves that the toggles are interchangeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Electronics

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get online orders on time very well packaged friendly service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Durable

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best controller with all the accessories you can get. it’s

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller is so good. It is very sturdy and can handle any wear and tear my husband can do to it lol.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen who helped me was a ton of help. He knew about about computers and live streaming

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent, but expensive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice controller, my son loves it. Check Amazon price as Best Buy will price match.

    I would recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    Junk! Failing buttons, won't charge, stick drift

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't waste your money on this. Microsoft hasn't learned their lesson from the first gen Elite. Plenty of people have issues with stick drift, buttons no longer registering clicks, etc. My controller is about useless right now. First off, I hardly ever use this controller. I bought it for PC gaming, and probably use it once every few months. That said, it's already worthless. - The bumper buttons fail to register unless I slam them - A button often does not register clicks - No longer charges when in the case/dock, have to use USB cable Either I'm lucky for not having stick drift, or it's just because I don't use it often enough. Either way, this controller is not worth the premium. Unfortunately I am past the warranty by one month so I can't send it to Microsoft for repair/replacement. How do ELITE controllers have a shorter lifespan than the vanilla controllers? Having owned an Elite 1 (broken) and Elite 2 (broken), I will never buy another Elite controller even if it has a 5 year warranty, because it's not worth the hassle. I'll be using 8bitdo from now on.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox Elite Controller

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller is awesome! feels professional and strong build! my only complain would be that the paddles at the bottom are place in a why that may make you pouch them in, even when you don't want too.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your thoughts. We're happy to hear you're enjoying the build of the Xbox Elite Wireless Controller Series 2. Wishing you happy gaming!

      Cheers,
      Kiernan
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller works great, you can switch the trigger’s setting with 1-3.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best bang for the buck

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfect for COD and has stood up to some abuse. The charge stand and internal battery’s is awesome.

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    DON'T PURCHASE IF YOU'RE AVOIDING STICK DRIFT!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buyer beware. If you're like me, than you bought this "high quality" controller because you were sick of getting analog drift every year or two after buying a new controller. Do yourself a favor and don't gamble on these elite controllers thinking it will fix your issue. I purchased this 6 months ago and already have severe stick drift. I even bought what I thought was a 2-year extended warranty because I was expecting this to happen, only to find out it's just some worthless $40 Geek Squad service. Best Buy will not refund this defective product. I take care of my controllers. This controller has seen minimal use and goes right back in the case after using. I don't even play shooters or racing games or anything. I play casual, easy going RPGs that don't require you slam on the sticks and still this "Elite" controller couldn't handle it. It is pretty though. If you're looking for a $250 elite paperweight this is definitely the product for you.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller has been my main controller for the past 5 years. Works great would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid controller, having back pedals make playing better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox elite 2 controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greatest controller you can buy! Makes you better at all game play with minimum cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best controller

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my gf, doesn't come with paddles but best controller.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this controller for one of my friends, & honestly he says that’s it’s amazing. He plays competitive Fortnite & the controller gives him a bigger advantage against the other players.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Kevin,

      What a great friend! When looking for an improved user experience and optimized in-game control, you can do no better than your new Xbox Elite Wireless Controller Series 2. We're thrilled your friend has seen an improvement in their gameplay! We're glad it was a good investment for you. Thank you for sharing your feedback, we appreciate it!

      Happy Gaming,
      Brad - Xbox Customer Care Microsoft