Everything for Back to School — and then someShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 17024 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers enjoy the overall performance, impressive battery life, and extensive customization options offered by this controller. Users frequently highlight the comfortable grip, balanced weight, and high-quality feel during gameplay. However, some customers have expressed concerns regarding the long-term durability of the buttons and the potential for stick drift. Additionally, while many appreciate the design, some find the premium price point and specific bumper functionality to be areas for improvement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 686 Showing 13,701-13,720 of 17,024 reviews
  • Rated 3 out of 5 stars

    Great controller but cheaply made

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller itself is amazing. Lots of customizable options. Has a rechargable battery via USB C so that's a plus. My only issue is that it's still a typical Microsoft controller. After 3 months of light usage, both analog sticks were drifting. I had to put a bit of force into the left analog stick in order to register. I suggest getting the best buy replacement plan for this controller.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Colored Core Elite Series 2 is legit!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving this colored core Elite Series 2. Game changer for sure 100%

    I would recommend this to a friend
  • Cons mentioned:
    Bumpers

    Rated 1 out of 5 stars

    Is this some kind of sick Joke?

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is this is some kind of sick joke? I bought last summer and it seemed to be fine then both bumpers stopped working. So I sent it into Microsoft for service under warranty. They sent me back a new controller which when I unpackaged had a completely different issue with the left thumbstick. How can they service the and send back a replacement only to have even more frustrating problems on the first day I opened it. This doesn't belong on the shelf it's not worth half what I paid.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy never fails on service

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good communication. Got item quickly with no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Its good until it breaks. Not worth the money.

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller is great when it works but I've had 2 so far. 1st the bumper stopped working after a year. Second one the grip is pealing off. For the price these things should not be happening. Most expensive and most trash controller I have ever used. I have the base xbox controller and it still works 5 years later, outlasted both of these. Never again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I love it.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth the money if you can get it on sale.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Title

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as responsive as i would like for the price point but overall happy with the remote

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!!!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent game play. This is my second one. I wore the first one out. Love it!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Elite is the best

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This elite controller has just the right amount to sensitivity in the buttons. It allows for a quick response so nothing is missed.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're thrilled that you're enjoying the responsiveness of your Xbox Elite Wireless Controller Series 2. Thank you for sharing your experience; we hope you have a lot of fun playing games with your new Elite 2.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Pretty nice

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, responsive, sturdy. I'll never go back to the old ones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    XBox One Elite Wireless Controller

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great wireless controller. Lots of cool functions. Would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox Controller

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my old one that stopped working after about a year. Price was better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Level up

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily level up your gaming skills with the back paddles that allow you to use all your fingers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical about about paying so much for a controller. This controller is definitely worth it and I should’ve been got one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Elite

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and great prices. Always take out the 2year warranty. Price match guarantee is what always brings me back to Best buy

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Overpriced but nice

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A nice addition but way overpriced for what additional features you get.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller is very well built. Love the magnetic joystick and dpad. Super responsive.

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Super Unreliable Controllers

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is possibly the best feeling controller to hold and use, however the durability of these controllers is the worst ive seen. Standard Xbox One controllers tend to last me about 1 year. This controller lasted me around 500 hours before being completely useless with stick drift. That ended up being around 1 year. However the other elites I owned averaged 3-6 months before breaking. That includes one other elite version 2. The quality on these controllers is very low. The Razer Wolverine may be a better secondary option for now. Though many modern controllers have stick drift issues. The controller should not be 200 bucks without figuring a work around or modular option to replace the sticks when they start drifting. I end up burning through the replacement warranties and its not worth it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're sorry that there is an issue with your Xbox Elite Wireless Controller Series 2. Thank you for your feedback; your input helps our team in developing the next generation of Xbox devices.

      The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Havy Gamer

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ia a fast moving controller. Perfect for the heavy gamer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    Plagued by unresponsive buttons

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately I got the controller that is part of the well known hardware issue with unresponsive buttons. Specially A button for me. Wonder when Microsoft will issue a recall of all the affected controllers. Without those issues this controller was awesome.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry that there are issues with the buttons on your new Xbox Elite Wireless Controller Series 2. If it's still within Best Buy's return period, we recommend exchanging it for a new one. Otherwise, please reach out to Xbox Support for assistance here: https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft